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Kew Gardens Hotel

3.5 star property
Hotel with a restaurant, a quick walk to Royal Botanic Gardens, Kew

Photo gallery for Kew Gardens Hotel

Meeting facility
Front of property
Executive Double Room, 1 King Bed
Bar (on property)
Café

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Business services
The current price is AU$163
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
292 Sandycombe Road, Richmond, England, TW9
  • Place, Royal Botanic Gardens, Kew
    ‪5 min walk‬
  • Place, Wembley Stadium
    ‪14 min drive‬
  • Place, Buckingham Palace
    ‪20 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪19 min drive‬

Room options

View all photos for Economy Double Room, 1 Double Bed

Economy Double Room, 1 Double Bed

Economy Double Room, 1 Double Bed

8.0 out of 10
Very good
(9 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Hairdryer
Private bathroom
Shower/bath combination
Designer toiletries
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room, 1 King Bed

Executive Double Room, 1 King Bed

Executive Double Room, 1 King Bed

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Hairdryer
Private bathroom
Shower/bath combination
Designer toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

7.2 out of 10
Good
(9 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Hairdryer
Private bathroom
Shower/bath combination
Designer toiletries
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

7.6 out of 10
Good
(5 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Hairdryer
Private bathroom
Shower/bath combination
Designer toiletries
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Hairdryer
Private bathroom
Shower/bath combination
  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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The price is AU$163
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About the area

Richmond

At Kew Gardens Hotel you'll be within just a 15-minute stroll of Royal Botanic Gardens, Kew and The National Archives. Highlights at this hotel include a restaurant and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a garden and luggage storage. English breakfast is available on weekdays between 7:30 AM and 10:00 AM and on weekends between 8:00 AM and 10:00 AM. .Sights within a 20-minute drive of this 3.5-property class Kew hotel include Wembley Stadium and Buckingham Palace.

What's nearby

  • Royal Botanic Gardens, Kew - 5 min walk - 0.4 km
  • Twickenham Stadium - 8 min drive - 5.2 km
  • Wembley Stadium - 14 min drive - 10.7 km
  • Buckingham Palace - 20 min drive - 12.3 km
  • Piccadilly Circus - 23 min drive - 13.6 km

Getting around

  • Kew Gardens Station - 3 min walk
  • Kew Gardens Underground Station - 3 min walk
  • Heathrow Airport (LHR) - 22 min drive

Restaurants

  • ‪Victoria Plaza Cafe & Shop - ‬6 min walk
  • ‪The Orangery - ‬14 min walk
  • ‪Coach & Horses Hotel - ‬13 min walk
  • ‪The Tap on the Line, Kew - ‬3 min walk
  • ‪The City Barge - ‬5 min drive

About this property

Kew Gardens Hotel

Hotel with a restaurant, a quick walk to Royal Botanic Gardens, Kew
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

This 3.5-star Richmond hotel is smoke free.

  • 20 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kew Gardens Hotel offers 20 accommodations with complimentary bottles of water and designer toiletries. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 16 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Books
  • Games

Family friendly

  • Children's games

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve

Accessibility

  • No lift
  • Thin carpet in room

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16 for adults and from GBP 8.0 for children
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay, Apple Pay and Samsung Pay
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, mobile payments, Google Pay, Apple Pay and Samsung Pay. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

Property is also known as

Kew Gardens Hotel Richmond, London
Kew Gardens Hotel Richmond
Kew Gardens Richmond
Kew Gardens Hotel Hotel
Kew Gardens Hotel Richmond
Kew Gardens Hotel Hotel Richmond

Frequently asked questions

What is the cancellation policy at Kew Gardens Hotel?

Kew Gardens Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kew Gardens Hotel?

As of 23 Oct 2025, prices found for a 1-night stay for 2 adults at Kew Gardens Hotel on 23 Nov 2025 start from AU$162.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kew Gardens Hotel serve breakfast?

Sure does, English brekkie is available weekdays between 7:30 AM and 10:00 AM and on weekends between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Kew Gardens Hotel?

No, Kew Gardens Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Kew Gardens Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Kew Gardens Hotel?

Check-in begins at 2 PM. Check-out time is 10:30 AM.

Are pets allowed at Kew Gardens Hotel?

No, pets are not allowed.

Kew Gardens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 139 out of 362 reviews
Rating 8 - Good. 140 out of 362 reviews
Rating 6 - Okay. 51 out of 362 reviews
Rating 4 - Poor. 23 out of 362 reviews
Rating 2 - Terrible. 9 out of 362 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

linda

Travelled with partner
Liked: Cleanliness
The en-suite Silicone around the shower was mouldy, there was no proper exraction fan in there and the aircon unit in the bedroom was freestanding talking up a large proportion of the room and was extremely noisy during use. Room didnt feel it had been properly cleaned and there's no lift so we had to struggle getting our suitcases up 7 flights of stairs. There was no lift
Stayed 3 nights in Aug 2025

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, good breakfast, nice room. Only drawback with an old property: no lift, and the window/curtains were in need of repair. But it didn't bother us.
Stayed 1 night in Jul 2025

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Good-ish

Room was mostly fine. We stayed during a heatwave. Portable AC was brought in when we arrived, but taken out while we were out touristing. Staff can be a little hard to figure out who works at the pub and who works for the inn. So, getting service can be strange. Richmond was nice with nice shops and parks. Parking was relatively easy, just pay attention to the signs along the streets. Not bad, but I don't think we'd stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Location

Great stay and location was perfect for Kew the Music! Food was really good. Rooms were a bit dated and could use a refresh, although the bathroom was really nice with the added touch of toiletries. Staff very friendly.
Stayed 1 night in Jul 2025

4/10 Poor

Roseanna

Disliked: Amenities
The room was dirty. Cracked cups. Windows old and rotten and couldn’t close. One window cracked. Hole in the bathroom door. Foreign objects in the bed so I slept on the towels. No air conditioning only a noisy fan. Plastic hose on that was broken. Curtains ripped and wouldn’t close properly. Coffee and tea offered in keep warm jugs at breakfast . No decaf. Plastic glasses for juice. I couldn’t order egg on toast I had to have salmon egg and toast. I had to ask for hot water to make my own decaf tea. I will not stay again. I was expecting more for a superior room and £160. Plus 12 pounds for the salmon breakfast
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Run down for the price

The check in was slow, I asked at the bar three times before someone came to check us in. They did help me try and find a room with a shower but unfortunately it was only bath tubs available. The room was spacious but run down. There was no air con and the window didn’t open much. There was a fan. The bathroom was small and looked unfinished. It all needs some renovating for the cost they charge.
Stayed 1 night in Jul 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pub with a convenient side entrance to get up to the rooms at any hour. Our room was all fine, with the air con much appreciated.
Stayed 1 night in Jun 2025

4/10 Poor

Patricia

Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities
Everyone on staff is sweet and smiley! Very accommodating and welcoming. The breakfasts are cooked in the pub kitchen upon ordering, not continental-style. They make espresso drinks too! The room was quiet and cozy. I will return.
Stayed 4 nights in Jun 2025

6/10 Okay

M-B

Liked: Cleanliness, staff & service
We got room 21 which was at the very top of narrow stairs. Economy room that didn’t lived up to the photos on the website. If you are senior you wouldn’t like to clime those stairs. No area for opening suitcases unless you used the bed and a tiny bathroom. The prize of the room was far above acceptable. Restaurant and bar are cozy.
Stayed 3 nights in Jun 2025

8/10 Good

Erik, Arlington

Liked: Cleanliness, staff & service
This is an old fashioned hotel atop a restaurant. It’s nothing fancy but if Kew Gardens is on your list and you have limited time it might be a good choice. Staff was super nice. Be aware that there is no elevator.
Stayed 1 night in May 2025

8/10 Good

Ruth

Liked: Cleanliness, staff & service, room comfort

Kew

Friendly helpful staff room a little tired but for a one night stay no problem Good amenities in room iron ironing board and excellent fan
Stayed 1 night in May 2025

10/10 Excellent

Leigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it and highly recommended

Really enjoyed it. The bar and burger were lovely and the service was exceptional. The room was lovely and I slept like a baby which is not normal for me. Nice location and really nice place.
Stayed 1 night in May 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Elyse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would come back again

Great stay at Kew Gardens. For the price the room and location are fantastic - was a great bonus to have the pub underneath when arriving after a long day
Stayed 1 night in Mar 2025

10/10 Excellent

Ian, Okotok

Stayed 1 night in Feb 2025

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5.25 slice of toast

Breakfast expensive and they kept adding on "little" extras. eg: Five pounds for a slice of toast?
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Location great especially for Kew Gardens

All of the staff we met were all absolultey wonderful. Really helpful, friendly and offered great customer service. They made our stay pleasant. The quality of the breakfast was first class and the Breakfst team went out of their way to make it a great expereince. Sadly the offer was limited ie no fruit, yogurt or cereals, however the quality made up for that. Sadly the room we were given was really disapointing especailly after reading so many glowing reports tiny, cramped and nowhere to sit . The bathroom was really small and the sink was just about adequate. We had tried quite a few times to message the hotel and also call them prior to our vist (which we had booked way back in August) but no body answered. This did not bode well. As ther is no reception as such we did not have an opportuity to ask anyone about changing the room. The room was adequate, and quiet which was good. There was a bus stop right in fornt of the hotle which was ideal as we were using public transport. The location was excellent fo our needs. Just very disappointed with the room. A big thank yu though to every single member of the staff team that we met, without them we would have been a bit grumpy!
Stayed 2 nights in Jan 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Come for the rooms, stay for the staff

Hotel was nice, staff made it excellent! Everyone so friendly and courteous. The area is really a fantastic little village area and it was so pleasant to walk around, even at night by myself. Felt completely safe. Also super close to Kew Gardens so makes it convenient. Food was delicious, didn't try any drinks.
Stayed 1 night in Dec 2024

10/10 Excellent

Charlton

Stayed 1 night in Dec 2024

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kew gardens lights excellent venue and experience

Stayed 1 night in Dec 2024