10/10 Excellent
Gertrude
12 Nov 2025
This was a last minute booking after an Air Canada 2.5 hour delay caused me to miss the Sleeper train to Penzance by one minute. At first the night porter was reluctant to grant me the room I had just booked through Hotels.com, but he graciously let me stay, even though he was only able to find a luxury suite (the front desk staff had retired for the night). The next morning I was not charged for the "upgrade". I was treated much more fairly by Durrants than by Air Canada, who have thus far refused to pay for my night in London which they caused.
My room was huge and quiet. I slept very well. I will be returning to a more modest room at Durrants, and in future, as funds permit, I will consider treating myself to a fancier room at this elegant London hotel.
Gertrude
Stayed 1 night in Nov 2025












































