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citizenM London Bankside

4.0 star property
Hotel with a restaurant, 6-minute walk to Tate Modern

Photo gallery for citizenM London Bankside

Lobby sitting area
Lobby sitting area
Property amenity
Exterior
Building design

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
The current price is AU$223
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • Place, Tate Modern
    ‪5 min walk‬
  • Place, Borough Market
    ‪7 min walk‬
  • Place, London Bridge
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪53 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
Fan
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Fridge
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
Fan
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Fridge
Smart TV
Premium bedding
Blackout curtains
Pillow-top bed
Fan
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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citizenM Tower of London

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  • Restaurant
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4.6 out of 5, Wonderful, 1,908 reviews
The price is AU$221
includes taxes & fees
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About the area

London

At citizenM London Bankside you'll be within just a 10-minute stroll of Tate Modern and Borough Market. Highlights at this boutique hotel include in-room free WiFi, iPads and Smart TVs. .CloudM is the hotel's own bar. 7 meeting rooms, a 24-hour business centre, and coworking space are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 11 AM. .Places within a 15-minute walk of this 4-property class London City Centre hotel include The Shard and London Bridge.

What's nearby

  • Tate Modern - 5 min walk - 0.4 km
  • Borough Market - 7 min walk - 0.7 km
  • The Shard - 10 min walk - 0.9 km
  • London Bridge - 12 min walk - 1.0 km
  • St. Paul's Cathedral - 14 min walk - 1.2 km

Getting around

  • Southwark Underground Station - 7 min walk
  • London Bridge Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪LEON - ‬3 min walk
  • ‪The Distillery Bar - ‬3 min walk
  • ‪itsu - ‬1 min walk
  • ‪Joe & the Juice - ‬1 min walk
  • ‪Caravan London Bridge - ‬2 min walk

About this property

citizenM London Bankside

Hotel with a restaurant, 6-minute walk to Tate Modern
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in common area, and express check-in.

This 4-star London hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 5 levels
  • Built in 2012
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on request.

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citizenM Tower of London
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  • Restaurant
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The price is AU$221
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). The tax ID number is 136.0572.29. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

What is the cancellation policy at citizenM London Bankside?

CitizenM London Bankside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM London Bankside?

As of 23 Dec 2025, prices found for a 1-night stay for 2 adults at citizenM London Bankside on 4 Jan 2026 start from AU$222.6, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes citizenM London Bankside a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM London Bankside.

Does citizenM London Bankside serve breakfast?

You bet, our guests give top marks to the buffet brekkie here! Offered daily from 6 AM to 11 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at citizenM London Bankside?

No, citizenM London Bankside does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM London Bankside?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at citizenM London Bankside?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at citizenM London Bankside?

No, only service animals are allowed.

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1013 reviews
Rating 8 - Good. 215 out of 1013 reviews
Rating 6 - Okay. 58 out of 1013 reviews
Rating 4 - Poor. 18 out of 1013 reviews
Rating 2 - Terrible. 20 out of 1013 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ways great apart from the mattress which seemed to have a bit of a dent where people sit on the edge of the bed. Channel 4 was missing in the tv channels.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tamsin

Stayed 3 nights in Jul 2025

10/10 Excellent

William, Morko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Stayed 1 night in Sep 2025

10/10 Excellent

Sandy

Liked: Cleanliness, amenities
Lovely and centrally located to LSE
Stayed 1 night in Sep 2025

8/10 Good

Chantal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a beautiful and modern hotel very clean but little bit far from the center
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay near Borough Market!

It was our first time in London and this was a good hotel choice because of the cleanliness and amenities. Upon check in we were able to chose our floor height and room view. Close to Borough Market and London Bridge. Our room was cosy, with a very comfortable king sized bed. Breakfast was excellent with a lot of healthy choices and americanos/cappuccinos included. Although we weren’t in the heart of London, we found most of the sites we wanted to visit were walkable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Joel

Stayed 3 nights in Sep 2025

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alannah, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and at a decent price
Stayed 1 night in Sep 2025

10/10 Excellent

Gwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

Great location, Easy to get around London from the hotel. Friendly and fun decor. Super clean everywhere. Bed was so comfortable. Nice having auto shades and blinds.
Stayed 2 nights in Sep 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Donald Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique modern hotel in a great location. The latest integrated tech system for checking in and out, as well as all the room controls are nice, however, there were a couple of glitches especially with the climate control. Would be good to have a backup on some so you’re not relying on the iPad solely.
Stayed 5 nights in Sep 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that you could check yourself inan
Stayed 2 nights in Sep 2025

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was ridiculously small. There was absolutely no space on two sides of the bed. One person had to climb all the way over to the other side to get in bed first or they would have to climb over the person who was already in bed.
Stayed 1 night in Jul 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and attentive, rooms was modern even though on the small side for a couple.
Stayed 5 nights in Sep 2025

8/10 Good

Reginald

Liked: Cleanliness, staff & service, amenities
Hotel is near bus transit and a short walk to the tube as well. Very nice and quiet area. The hotel itself was nice. The staff were very helpful as well and it was convenient to have a bar/restaurant downstairs that was open late. My only complaints were the temperature in the room was rather warm (regardless of how low you set the thermostat). Also the one lift in operation was a bit of an inconvenience, but not too terrible. I’d also say that the room was clean, but could definitely use a deep clean for sure. Overall, I would stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

George Pizarro

Stayed 2 nights in Aug 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There were problems at the hotel that impacted our stay. One elevator out of two was inoperable. The air conditioning in the entire hotel was not working on the first night of our stay. Our window blind did not reach the bottom of the window. We had an internal room overlooked by several other rooms so the only way to achieve privacy was to use the blackout blind. We were assigned an accessible room which we did not want but the were no alternative rooms available. I read previous reviews about the bed and how one side is up against the outside wall. To get out of bed one has to basically crawl over one’s partner and try not to fall off. Much more inconvenient than I had imagined. The staff were courteous and the common areas by reception were contemporary and enjoyable. Our room was very clean. Based on our two night stay we would not recommend this hotel but I think that timing was an issue that contributed to the problems we experienced.
Stayed 2 nights in Aug 2025

10/10 Excellent

Allana K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Jonathan

Stayed 3 nights in Aug 2025