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5.0 out of 5

"Amazing, clever design and great philosophy. Love the charity option - finally a hotel that gives back! " More

By a verified traveller on Fri 27 Dec 2019

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Hotel Description

At citizenM London Bankside you'll be within just a 10-minute stroll of Tate Modern and Borough Market. Highlights at this boutique hotel include in-room free WiFi, iPads, and Smart TVs.

You can enjoy TVs with cable channels, and all 192 soundproofed rooms feature iPod docks, WiFi, and free bottled water. Premium linens invite a comfortable night's sleep, and you'll find nice touches like rainfall showerheads and free toiletries. Refrigerators, safes, and hair dryers are also available.

At the hotel's own bar/lounge, you can stop for a drink. A 24-hour business center and coworking space are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. To-go breakfast is available daily between 6 AM and 11 AM.

Places within a 15-minute walk of this 4-star London City Centre hotel include The Shard and St. Paul's Cathedral.

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$131* Per night/room 2 Mar. - 3 Mar.

citizenM London Bankside ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for citizenM London Bankside

Everyone (1) Couples (1)
5 out of 5
Amazing, clever design and great philosophy. Love the charity option - finally a hotel that gives back!

Posted by on 27 Dec. 2019

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5 out of 5

Perfect hotel close to food

Such a cool place to stay. The feel of the hotel is great, staff are super friendly, and the room was perfect in terms of layout etc. Has everything you need

Posted by on 19 May 2018

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Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and coworking spaces. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There are 7 meeting rooms available. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in a common area, and express check-in. This 4-star London hotel is smoke free.

  • 1 building
  • 192 guestrooms or units
  • 5 levels
  • Built in 2012
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator

Internet

Available in all rooms: Free WiFi , WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: London City Airport (LCY) (12.3 km / 7.7 mi)
  • Train station: London Waterloo East Station (1 km / 0.6 mi)
  • Metro station: Southwark Underground Station (0.6 km / 0.4 mi)

Room Amenities

CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • iPad
  • IPod dock
  • Smart television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6 AM to 11 AM.

CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.

Guests will receive an email from the property with online check-in information. Alternatively, guests may check in by scanning a QR code at the hotel on arrival (smart phone or tablet required).

Guests may download the citizenM mobile app for contactless, pre-arrival check-in options; keyless room access; and optional cleaning and food services.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at citizenM London Bankside

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). The tax ID number is 136.0572.29. This property only accepts debit or credit cards and credit cards for all bookings. Cash is not accepted. Onsite parties or group events are strictly prohibited. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • One child stays free
  • State tax ID - 136.0572.29
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Long-term renters welcome
  • Online Penalty Collection
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: GBP 12.5 per person (approximately)
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citizenm
  • Citizenm Bankside
  • Citizenm Bankside Hotel
  • Citizenm Bankside Hotel London
  • Citizenm London Bankside
  • London Bankside Citizenm
  • CitizenM London Bankside England
  • citizenM London Bankside Hotel
  • citizenM London Bankside Hotel
  • citizenM London Bankside London
  • citizenM London Bankside Hotel London

You should know

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.