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"Room clean, comfortable and quiet - was perhaps not as modern as some might like but I was fine with that. Bath seemed to have a leak (but I only wor ... " More

By a verified traveller on Tue 28 May 2019

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Hotel Description

At Kingston Lodge Hotel you'll be within just a 10-minute stroll of Richmond Park and Kingston Hospital. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

Flat-screen TVs with satellite channels are featured in all 67 individually decorated rooms, and you can enjoy free WiFi, coffee/tea makers, and free local calls. 24-hour room service, free bottled water, and hair dryers are also available.

The brasserie, The Atrium Brasserie, is open for breakfast, brunch, lunch, and dinner. Kingston Lounge Bar is the hotel's own lobby lounge, serving drinks along with breakfast and brunch. 50 square feet (5 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Coombe Hill hotel include Kingston University and Hampton Court Palace.

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Kingston Lodge Hotel ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Kingston Lodge Hotel

Everyone (1) Couples (1)
1 out of 5
What a dump! Although the staff were friendly, there are fighting an uphill battle to make this place anything but somewhere to avoid. One half of the bed had broken springs that caused you to almost fall out of bed, the carpets are filthy and I put my hand right through a towel when drying my hair as the towel was so thin! There are no security cameras and we spent the first two nights being woken until 1AM by the bunch of inconsiderate 14/15 year old kids from an out of town "football team: sunning up and down the corridor, knocking on each others doors and carrying on at the top of their voices. Never, ever would I stay here again. Brook Hotels should be ashamed of themselves.

Posted by on 7 Sep. 2019

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Comment from Hotel Management

14 Sep. 2019 by Denise Ummat. Director

Dear Wotif I have spoken to the Manager and we do not have any other complaints of such disturbances at the time of your stay. We do rely on all guests to respect the privacy of our other residents and the night duty team will always intervene to settle any noisy behaviour . Of course if this is not within the hotel then it is a matter of public order and for the local authorities. Meanwhile we are sorry to read that the room did not meet with your expectations and will double check the mattress. However the housekeeping team work hard and the carpets are cleaned regularly and our linen suppliers have an exemplary record for supplying beautiful towels.

4 out of 5
Room clean, comfortable and quiet - was perhaps not as modern as some might like but I was fine with that. Bath seemed to have a leak (but I only worked that out on the last day as I thought I had got the shower curtain wrong!) However, could do with slightly fuller pillows - they were a bit thin. Breakfast was fine - although they could do with sorting out the rotary toaster as it was very slow (took 4 passes through to get proper toast). Major annoyance as a resident was lack of parking on the 2 days when events were on at hotel and I had to find alternative on a local street - as I'm not familiar with Kingston that was not so easy. As a resident I should be able to park outside. This would be annoying if you were arriving to check in with luggage (I wasn't on either day when I had to park elsewhere). It's an easy 15 minute walk down to Kingston proper - just beware the hill on the way back if you're not fit. It's not that steep but it is a long climb.

Posted by on 28 May 2019

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 50 square feet (5 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Kingston Lodge Hotel. For a fee, parking is available. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 4-star Kingston Upon Thames hotel.

  • 1 building
  • 67 guestrooms or units
  • 3 levels
  • 50 sq ft of conference space
  • 5 sq m of conference space
  • Built in 1800
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Heathrow Airport (LHR) (51.7 km / 32.1 mi)
  • Train station: Kingston Upon Thames Norbiton Station (1 km / 0.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Kingston Lodge Hotel offers 67 accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually decorated. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

The Atrium Brasserie - Overlooking the garden, this brasserie serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.

Kingston Lounge Bar - This lobby lounge serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 12.00 for adults and GBP 7.95 for children (approximately)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brook Kingston
  • Brook Kingston Kingston Upon Thames
  • Brook Kingston Lodge Hotel
  • Brook Kingston Lodge Hotel Kingston Upon Thames
  • Kingston Brook
  • Kingston Lodge Hotel Hotel
  • Brook Kingston Lodge Hotel
  • Kingston Lodge Hotel Kingston Upon Thames
  • Kingston Lodge Hotel Hotel Kingston Upon Thames

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.