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Best Western Station Hotel

3.0 star property

Photo gallery for Best Western Station Hotel

Garden
Full breakfast for a fee
Executive Room, 1 King Bed, Non Smoking
Standard Room, 1 King Bed, Non Smoking
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View map
49 Lovers Walk, Dumfries, Scotland, DG1 1LT
  • Place, Dumfries and County Golf Club
    ‪7 min walk‬
  • Place, Dumfries Ice Bowl
    ‪16 min walk‬
  • Place, Dalscone Farm Fun
    ‪4 min drive‬

Room options

View all photos for Comfort Room, 1 King Bed, Non Smoking

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Comfort Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Room, 1 Single Bed, Non Smoking

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Comfort Room, 1 Single Bed, Non Smoking

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Comfort Room, 2 Single Beds, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels

Standard Room, 2 Single Beds, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Iron/ironing board, free WiFi, bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Non Smoking (Four Poster Bed)

Executive Room, 1 King Bed, Non Smoking (Four Poster Bed)

Executive Room, 1 King Bed, Non Smoking (Four Poster Bed)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Dumfries

Best Western Station Hotel puts you in the heart of Dumfries, within just a 10-minute stroll of Ewart Public Library and Robert Burns Statue. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, The Courtyard Bistro, serves international cuisine and is open for breakfast and dinner. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Full breakfast is available. .Sights within a 10-minute walk of this 3-property class Dumfries hotel include Moat Brae National Centre for Children's Literature and Dumfries and County Golf Club.

What's nearby

  • Dumfries and County Golf Club - 7 min walk - 0.7 km
  • Old Bridge House - 11 min walk - 1.0 km
  • Robert Burns Centre - 11 min walk - 1.0 km
  • Dumfries Ice Bowl - 16 min walk - 1.4 km
  • Dalscone Farm Fun - 4 min drive - 3.0 km

Getting around

  • Dumfries Station - 1 min walk
  • Glasgow International Airport (GLA) - 89 min drive

Restaurants

  • ‪The Granary - ‬7 min walk
  • ‪The Robert the Bruce (Wetherspoon) - ‬8 min walk
  • ‪The Fleshers Arms - ‬6 min walk
  • ‪The Hole in the Wa' Pub - ‬7 min walk
  • ‪The Globe Inn - ‬10 min walk

About this property

Best Western Station Hotel

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and a garden are also featured at Best Western Station Hotel. Self parking is free.

This 3-star Dumfries hotel is smoke free.

  • 1 building
  • 32 guestrooms or units
  • 5 levels
  • Built in 1897
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Best Western Station Hotel offers 32 accommodations with coffee/tea makers and a hairdryer. 30-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Holiday Inn Dumfries by IHG
Dumfries
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 640 reviews
The price is AU$178
includes taxes & fees
5 July - 6 July
Holiday Inn Dumfries by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee: GBP 6 to 12 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Courtyard Bistro

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Built in 1897
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 6.00 to 12.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Station Hotel Dumfries
Best Western Station Hotel
Best Western Station Dumfries
Best Western Dumfries
Dumfries Best Western
BEST WESTERN Station Hotel Dumfries, Scotland
Best Station Hotel Dumfries
Best Western Station Hotel Hotel
Best Western Station Hotel Dumfries
Best Western Station Hotel Hotel Dumfries

Frequently asked questions

Is parking available at Best Western Station Hotel?

Yep, Best Western Station Hotel has a free self car park.

Does Best Western Station Hotel serve breakfast?

Yeah, full brekkie is served at Best Western Station Hotel.

Is there a free airport shuttle available at Best Western Station Hotel?

No, Best Western Station Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Station Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Station Hotel?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Station Hotel?

No, only service animals are allowed.

Is there a golf course on site at Best Western Station Hotel?

There isn't one on site, but Dumfries and County Golf Club is a short 9-minute walk away.

Best Western Station Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 126 out of 315 reviews
Rating 8 - Good. 141 out of 315 reviews
Rating 6 - Okay. 29 out of 315 reviews
Rating 4 - Poor. 11 out of 315 reviews
Rating 2 - Terrible. 8 out of 315 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a historic building that has been maintained and is clean and bright. Room was well appointed, and there is food on site - I ate a very good dinner and breakfast. The staff at the front desk is attentive and helpful. I would stay again!
Stayed 1 night in Aug 2019
Verified

2/10 Terrible

Euan

Disliked: Cleanliness, amenities, property conditions & facilities
What was unique was being charged £80 for a squat. This is a dilapidated, dated and disgusting hotel with mould on the shower head that was most likely a health hazard.
Stayed 1 night in May 2022
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older facility. Room was relatively small, but comfortable and quiet. Staff at reception and restaurant were very friendly and efficient.
Stayed 1 night in May 2022
Verified

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, good rooms pleasant staff - limited menu choice but would use again. Rooms had a lot of traffic noise could do with decent double glazing/sound proofing
Stayed 1 night in Apr 2022
Verified

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort

Dumfries

I only stayed one night and the hotel was ok. The hotel is right next to the station (obviously) and a 20 minute or so walk into town. The room was a bit tired but clean, comfortable and I felt safe. The bathroom was clean and the shower powerful. On the top floor of an old building I was expecting less, so pleasantly surprised. There was a shelf in the shower and above the sink which I like and a full length mirror in the room too. There was an additional heater and a fan too to cover all eventualities. I had wifi but couldn't get internet. No idea why. My only issue was the hairdryer had a shortish cable and with the socket on the floor it wouldn't reach as far as I'd like. Breakfast was in the basement and was fine but I must mention that the scrambled eggs were really nice, light and not greasy which I often find. Overall, a reasonable 3 star for a reasonable price, ideal for an overnight in Dumfries.
Stayed 1 night in Apr 2022
Verified

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decor was excellent and overall a pleasant experience
Stayed 1 night in Apr 2022
Verified

2/10 Terrible

fraser

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled. Changed room and it also smelled. It was late at night so we stayed anyway, hard to sleep in a room that smells like the carpets haven't been changed in 30 years. All the taps and pipes were rusty and dilapidated. I wouldn't normally write a bad review of somewhere, but i'm sure there's another hotel in Dumfries you can spend your money with that has made an effort.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Robert

Short Break

Room was basic but OK for one person. Had breakfast on second day and it was plenty for me and well cooked. The bar was undergoing refurb but the staff were welcoming and helpful. Bistro was closed during weekdays so had to go out for food. Location excellent for exploring town
Stayed 2 nights in Feb 2022
Verified

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
tired - awful bouncy slow lift - key card didn't work - no food available just given list of takeaways (which couldn't deliver to the room or staff deliver to room) just properly shabby. Bed and bathroom was ok.
Stayed 1 night in Feb 2022
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort

Being refurbished, lovely new rooms.

This hotel is being reburbed so there is no resturant....I had a newly decorated room, which was lovely. Across from the train station so really convenient and easy to walk into the centre.
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, welcoming and helpful. The room clean, reasonable size, good view, had a functioning TV, wifi etc. Easy access from the rail station, good sound proofing.
Stayed 1 night in Jan 2022
Verified

6/10 Okay

D

Disliked: Cleanliness, property conditions & facilities, room comfort

Please update

Hotel is in need of updating beautiful traditional features but decor needs improving
Stayed 1 night in Jan 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are lovely and food is very good. Common areas very tired. Bathrooms are refreshed and wonderful.
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be booking again

I had a late arrival and an early start, so didn't see much of the Hotel. However I was very happy with my room and food, and all staff were excellent.
Stayed 1 night in Nov 2021
Verified

4/10 Poor

KEVIN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Twin room booked for one night at very short notice, advertised as last room of this type available. Hotel (with complimentary parking) was easy to find and reception staff were friendly and courteous. Room, en-suite shower room and linen/towels were clean, however the physical condition of the room was in poor repair. The surface mounting box for the power sockets behind the single bedside cabinet was broken, resulting in the socket plate being unattached to the box and the internal wiring open/accessible. The sockets were still operational. The light above the dressing table did not operate, as there was no pull-cord attached. The inner door handle on the room door was not secured, and slipped off the operating bar. The wall and ceiling paper in en-suite shower room was peeling off the walls and the cold water tap could not be shut off fully. The main power socket and door handle issues were reported to reception during check-out. On the plus side, the room and property were well heated and the included breakfast was good with both meat and vegetarian choices.
Stayed 1 night in Oct 2021
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel
Stayed 1 night in Oct 2021
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff could not be faulted in any aspect of our stay. Our complaint was the condition of the bathroom. The shower screen had green mould all along the edges and the area around the taps was black mould. This could easily have been cleaned. We have stayed in this hotel on previous occasions but were disappointed with its condition this time.
Stayed 2 nights in Oct 2021
Verified

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort

Sleep in the car

Shocking, needs a refurbish or knocking down
Stayed 1 night in Sep 2021
Verified

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice position and lovely breakfast.

Nice building and clean room, bed very comfortable. Breakfast was outstanding, you tick all options wanted the night before and service was seamless. Staff very friendly and helpful, food excellent.
Stayed 1 night in Aug 2021
Verified

4/10 Poor

J

Disliked: Property conditions & facilities

Not what we expected from Best Western

We were celebrating our special wedding anniversary and booked this hotel only because it had the four poster bedroom. On arrival, the room was not available and we were given an alternative room. Nobody tried to call us beforehand. The room given to us was the executive room, which had a broken office chair and a wobbly table. Not a great experience.
Stayed 1 night in Aug 2021
Verified

6/10 Okay

D

Disliked: Staff & service, property conditions & facilities, room comfort
It was fine. Hard to call it a “best” western as it was really tired as a hotel, but as a town dumfries has very few hotel options sadly Still adhering to social distancing in their restaurant when it’s no longer required and as a result there were no suitable slots left for breakfast.
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

beam me up AScottie

Unfortunately we did not get the chance to stay we opened the door to our exec king size 4 poster bedroom and we found that the room was still stuck in 1960 this room was so outdated we turned and left the building
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dumfries Station Hotel

Really nice stay.
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chain quality, local embellishment, happy staff

Maintains best western standard Nice quiet location, even though it's in centre. Hotel is an impressive building inside and out. The roons were huge, clean and secure. Bathrooms seem to be different sizes, shower only or shower over bath, regardless they were spotless. All staff were professional but had a sense of humour, pleasant and efficient. Breakfast was fresh and delivered to table hot, extra tea and toast? not a problem sorted. recommended hotel and we will be returning
Stayed 1 night in Aug 2021
Verified

6/10 Okay

andrew

Liked: Staff & service, room comfort
Disliked: Cleanliness

Tired and not Covid clean

Not Covid compliant! Blood on the wall in our room so that hadn’t been sanitised. Made us more careful with everything, food, drink etc Single room has low ceiling and I wouldn’t use it again! Carpet is still the same, last year it was threadbare, this year is slightly worse.
Stayed 3 nights in Aug 2021