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Hotel HSM Reina del Mar

Property class: 3

Photo gallery for Hotel HSM Reina del Mar

A swimming pool area with lounge chairs and umbrellas, surrounded by a multi-story building with balconies.
A beach with thatched umbrellas and people sunbathing.
A multi-story hotel with a central courtyard featuring a swimming pool and outdoor seating.
A buffet with various food items and a salad bar.
A modern living room with a sofa, armchairs, a coffee table, and a seating area with a bench.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View map
Carrer Baleares, 10, Playa de Palma, Llucmajor, Mallorca, 07600
  • Place, El Arenal Beach
    ‪3 min walk‬
  • Place, Playa de Palma
    ‪5 min walk‬
  • Place, Port of El Arenal
    ‪8 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪7 min drive‬

Room options

View all photos for Single Room, Balcony

A bedroom with a bed, a wooden wardrobe, a nightstand, a lamp, and a view of the outside.

Single Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Balcony

A hotel room with a bed, a desk, a chair, a television, and a view of the sea.

Twin Room, Balcony

8.6 out of 10
Excellent
(11 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Balcony, Pool View

A poolside table with two glasses of white wine and a beige handbag.

Double Room, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About the area

Llucmajor

At Hotel HSM Reina del Mar you'll be within just a 10-minute stroll of popular attractions like Playa de Palma and El Arenal Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and a poolside bar. .The restaurant, Restaurante, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a games room. Buffet breakfast is available daily between 8:00 AM and 10:30 AM. There's also the convenience of car rentals on site. .Within a 20-minute drive of this 3-property class Llucmajor hotel, attractions include Port of Palma de Mallorca and Plaza Espana.

What's nearby

  • El Arenal Beach - 3 min walk - 0.3 km
  • Playa de Palma - 5 min walk - 0.4 km
  • Caló de Sant Antoni - 8 min walk - 0.7 km
  • Port of El Arenal - 8 min walk - 0.7 km
  • Aqualand El Arenal - 9 min walk - 0.8 km

Getting around

  • Marratxi Poligon Station - 14 min drive
  • Palma de Mallorca (PMI) - 12 min drive

Restaurants

  • ‪Café del Sol - ‬5 min walk
  • ‪Gusto Iberico - ‬6 min walk
  • ‪Foodee - ‬3 min walk
  • ‪Meson La Taskita - ‬3 min walk
  • ‪Double Dutch (former sportsman) - ‬4 min walk

About this property

Hotel HSM Reina del Mar

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and an arcade/games room are also featured at Hotel HSM Reina del Mar.

This 3-star Llucmajor hotel is smoke free.

  • 1 building
  • 180 guestrooms or units
  • 9 levels
  • Built in 1968
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel HSM Reina del Mar offers 180 accommodations with free toiletries. Rooms open to balconies. Cable televisions are provided. Bathrooms include a bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 12 to 12 for adults and EUR 10 to 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Built in 1968
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 28-inch TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 12 to 12 for adults and EUR 10 to 10 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel HSM Reina Mar
Hotel HSM Reina Mar Playa de Palma
Hotel Reina Mar
HSM Reina Mar Playa de Palma
HSM Reina Mar
Hotel HSM Reina del Mar Hotel
Hotel HSM Reina del Mar Llucmajor
Hotel HSM Reina del Mar Hotel Llucmajor

Frequently asked questions

What is the cancellation policy at Hotel HSM Reina del Mar?

Hotel HSM Reina del Mar offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel HSM Reina del Mar?

Yep, Hotel HSM Reina del Mar is a short 7-minute walk from Playa de Palma. Fun beach activities include snorkelling and scuba diving.

Does Hotel HSM Reina del Mar have a pool?

Hotel HSM Reina del Mar has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Hotel HSM Reina del Mar have a waterslide?

No, there is no waterslide at Hotel HSM Reina del Mar, but Aqualand El Arenal is a short 8-minute walk away.

What makes Hotel HSM Reina del Mar a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel HSM Reina del Mar.

Does Hotel HSM Reina del Mar serve breakfast?

You bet, buffet breakfast is offered daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel HSM Reina del Mar?

No, Hotel HSM Reina del Mar does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel HSM Reina del Mar?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hotel HSM Reina del Mar?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel HSM Reina del Mar?

No, pets are not allowed.

Hotel HSM Reina del Mar Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 255 reviews
Rating 8 - Good. 99 out of 255 reviews
Rating 6 - Okay. 54 out of 255 reviews
Rating 4 - Poor. 15 out of 255 reviews
Rating 2 - Terrible. 9 out of 255 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. A very tidy and smart hotel.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room,plenty of shops , restaurant available
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The food was delicious and I enjoyed the breakfast especially
Stayed 11 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View from my room not great. Staff were really nice and helpful 👍. Food was average at best
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights lovely hotel and a great location would have been nice if there was a fridge in the room but overall the stay was Pleasant.
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, friendly, helpful staff. Close to beach , supermarket and restaurants. Cheap and easy bus ride to Palma
Stayed 7 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel food,comfort,pool were all excellent. Unfortunately parking was a problem.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience. Close to bus links. Nice pool area. Breakfast and dinner were good, especially for the price we paid. Friendly staff
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Such a perfect hotel. Thank you!
Stayed 5 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sergi at the front desk went up & beyond for us during our whole stay- thank you for making it the best!
Stayed 9 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Good pool but poor food

It’s a 3 star hotel so you know what you’re getting. The pool area is very good on an afternoon when the sun is on it. The rooms are ok but the hotel is let down by the poor food. Overall it’s worthy of its 3 stars
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and tidy. But the rooms were old and need revamp. Breakfast has likited options.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was excellent! Have to mention Ana and her team. Ana is such an asset to the hotel.. friendly, professional, supportive etc. She arranged a Seaview room for us and follow up if everything was ok. We saw her everyday, friendly and chatting to us. We will always remember her! We miss her already. Hope to return one day.
Stayed 4 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Room comfort
A more fair average score would be 3.5/5 star. The staff were superb and the dinner buffet (i had booked half-board) was fantastic (great choice of meats, fish, salads, vegetables and potatoes). The room was good size, the breakfast was decent (some items such as cakes not always fresh). But what let the stay down was the level of noise both from within and from the street.
Stayed 5 nights in Jun 2024
Verified review

6/10 Okay

.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facilities require improvement I.e room fridge,hairdryer,kettle and tea coffee option.
Stayed 4 nights in Apr 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is great, but it's located at the NOISY END OF TOWN. The area is full of young revelers and don't count on getting any sleep from 4.00am as this is the time that the young return to their hotel and noise is their primary objective... I'm not a prude and I also enjoy a good drink but at least consider others when returning to your hotel and leave all the screaming back at your home.... The staff at the hotel were great in assisting to keep these young screamers under control by threatening them that they'll be thrown out....
Stayed 7 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Our couple stay

The room was clean and housekeeping came every day, which I appreciated. The location is great—walking distance to the beach, with stores and restaurants nearby. However, parking is very difficult to find. The internet in the room was very poor, which made it hard to stay connected. Also, the man responsible for the kitchen and meal service was quite rude. Breakfast and dinner were included, but dinner service was handled poorly. Although dinner hours were listed as 8–10 PM, at exactly 10 PM, he came over while we were still eating and asked us to leave, even if we hadn’t finished our food. He pointed to the elevator and made us leave the dining area, which felt disrespectful and unprofessional.
Stayed 6 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for a short 5 day break with my 4 year old. Staff were friendly and attentive. Room although dated in decor as others have previously mentioned it was spotless. Great view from balcony. Helped book very early morning taxi for return flight. Breakfast was ok. Beans on toast for my child and I had cereals with fruit and honey. Unlimited coffee and juices. I had paid for evening meals however being vegetarian we struggled a little so only ate there twice and ate at local restaurants the other evenings. My son had pasta one evening with salad and then pizza and chips another. I had a mix of salads and bean type salads but limited. Overall would definitely return as hotel was short walk to beach and though some mentioned a hill my 4 year old didn’t moan once! Beautiful beach, friendly locals, overall core memories made!
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The aircon in room 401 is not working good.I’ve reported it a few times but not resolved.terrible seat
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Wir sind mit dem Hotelpersonal und dem Essen im Hotel sehr zufrieden.
Stayed 8 nights in Jul 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Personalet undtagen en i modtagelsen kunne ikke forstå andet sprog end spansk Som kok må jeg sige var meget skuffet over morgenmad og aftensmad næsten alt var færdig produkter hvor det enten var optøet eller opvarmet det eneste der var frisk var frugt hvor jeg tænkte hvis de kunne vil de også købe den ud fra færdig skåret på en fad og kl 10:30 for morgenmad og 9:30 aftensmad havde de så travlt med at stable alt food og jeg mener alt food oven på hinanden så gæsterne ikke kunne komme til forstå bare ikke hvorfor tager i møde gæsterne 5 minutter før I fjerner maden og smider i skraldespanden og dækker brød og kage til dagen efter uden at fjerne det det uhygiejnisk eller hvorfor slukker I for vand så gæsterne ikke drikker mere vand og kaffe til morgenmad 15 minutter før tid. Og hvorfor i helvede går I rundt og siger til gæsterne blive færdig og smut vi har lukket. Og en sidste ting I burde ansætte nogen unge og updates personale til jeres bar og restaurant jeg mener Baren ved ikke engang hvad er en ice latte eller en ice amerikaner og jeg kan blive ved og ved og ved
Stayed 4 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonjour Hôtel, à fuir le premier jour nous sommes arrivés et ils nous ont dit non nous étions deux enfants et deux adultes que ils avaient uniquement des chambres de trois. OK nous leur avons demandé de nous proposer une autre chambre et ils nous ont dit non OK ensuite trois jours après la responsable de l’accueil Vient sur un Ton agressif nous dit voilà j’ai trouvé une solution, je vous change de chambre mais vous allez rajouter 370e et si vous refusez vous quittez l’hôtel. Pour payer ce n’est pas un problème mais dans la façon dont elle nous a menacé. Madame a même contacté la police qui est venu sur place qui a dit non qui ne pouvait pas nous virer vu que nous avons payé, Mon mari a quitté l’hôtel a préféré payer ailleurs que dans leur hôtel à eux, et sans compter aussi le buffet à fuir, ils ont dit que nos deux bébés étaient comptés comme des adultes et au buffet il n’y avait aussi pas beaucoup de choix à part des pâtes, des salades et beaucoup de porc. et aussi ils sont très racistes sur les personnes de couleur attention n’allait surtout pas là-bas. Sinon les personnel de chambre nickel.
Stayed 4 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inget trevligt område. Vandrarhemskänsla och dålig mat. Tyvärr ingen bra upplevelse alls. Bröt vistelsen och bokade om till ett annat hotell.
Stayed 6 nights in Jul 2026