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The Diplomat Hotel and Spa

3.0 star property
Hotel with 3 restaurants, near Plas Llanelly House

Photo gallery for The Diplomat Hotel and Spa

Terrace/patio
Point of interest
Indoor pool, pool loungers
Point of interest
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
The current price is AU$248
includes taxes & fees
23 Oct - 24 Oct

Explore the area

View map
Felinfoel, Llanelli, Wales, SA15 3PJ
  • Place, Plas Llanelly House
    ‪4 min drive‬
  • Place, Parc y Scarlets
    ‪4 min drive‬
  • Place, Oxwich Bay Beach
    ‪39 min drive‬

Room options

View all photos for Classic Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Flat-screen TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.8 out of 10
Excellent
(8 reviews)

Highlights

Heating
Flat-screen TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
Eco-friendly cleaning supplies
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Double Beds

View all photos for Coach House Double Room (Annex Building)

Coach House Double Room (Annex Building)

Coach House Double Room (Annex Building)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Flat-screen TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Single Room

Highlights

Heating
Flat-screen TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
Eco-friendly cleaning supplies
  • Sleeps 1
  • 1 Twin Bed

View all photos for Coach House Single Room (Annex Building)

Coach House Single Room (Annex Building)

Coach House Single Room (Annex Building)

8.0 out of 10
Very good
(2 reviews)

Highlights

Heating
Flat-screen TV
Premium bedding
Hairdryer
Eco-friendly toiletries
Private bathroom
Electric kettle
Eco-friendly cleaning supplies
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 King Bed

View all photos for Coach House Executive Double Room (Annex Building)

Coach House Executive Double Room (Annex Building)

Coach House Executive Double Room (Annex Building)

Highlights

Heating
Flat-screen TV
Premium bedding
Private bathroom
Bathrobes
Eco-friendly toiletries
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 King Bed

About the area

Llanelli

The Diplomat Hotel and Spa puts you in the centre of Llanelli, 2 km (1.2 mi) from Plas Llanelly House and 3 km (1.9 mi) from Parc y Scarlets. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include hot stone massages, Swedish massages and mani/pedis along with access to the sauna and hot tub. The restaurant, Trubshaws, serves British cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 5102 square feet (474 square metres) of event facilities include 3 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 3-property class Llanelli hotel include WWT Llanelli Wetland Centre and Kidwelly Castle.

What's nearby

  • Plas Llanelly House - 4 min drive - 2.0 km
  • Parc y Scarlets - 4 min drive - 2.5 km
  • WWT Llanelli Wetland Centre - 7 min drive - 5.5 km
  • Three Cliffs Bay Beach - 34 min drive - 25.9 km
  • Oxwich Bay Beach - 39 min drive - 32.6 km

Getting around

  • Llanelli Station - 7 min drive
  • Cardiff International Airport (CWL) - 79 min drive

Restaurants

  • ‪The Phil Bennett - ‬10 min walk
  • ‪The Tinhouse - ‬4 min drive
  • ‪Greggs - ‬4 min drive
  • ‪Nando's - ‬4 min drive
  • ‪Costa Coffee - ‬4 min drive

About this property

The Diplomat Hotel and Spa

Hotel with 3 restaurants, near Plas Llanelly House
The Diplomat Hotel and Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 5102 square feet (474 square metres) and includes conference space. A fitness centre, a sauna, and a terrace are also featured at the business-friendly The Diplomat Hotel and Spa. Self parking is free.

This 3-star Llanelli hotel is smoke free.

  • 50 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars or lounges
  • 5102 sq ft of conference space
  • 474 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
The Diplomat Hotel and Spa offers 50 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include hot stone massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 8.95 for children
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Trubshaws

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,102 square feet of conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 3 November 2025 to 19 November 2025 (completion date subject to change). The following areas are affected:
  • Lift
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 for adults and from GBP 8.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

BEST WESTERN Diplomat Hotel Llanelli, Wales
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat

Frequently asked questions

What is the cancellation policy at The Diplomat Hotel and Spa?

The Diplomat Hotel and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Diplomat Hotel and Spa?

As of 19 Oct 2025, prices found for a 1-night stay for 2 adults at The Diplomat Hotel and Spa on 23 Oct 2025 start from AU$247.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Diplomat Hotel and Spa?

Yep, The Diplomat Hotel and Spa has a free self car park.

Are there any beaches close to The Diplomat Hotel and Spa?

The closest beach to The Diplomat Hotel and Spa is Tenby Beach (38 km).

Is there a spa on site at The Diplomat Hotel and Spa?

Yep, there is an onsite spa at The Diplomat Hotel and Spa. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does The Diplomat Hotel and Spa have a pool?

The Diplomat Hotel and Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at The Diplomat Hotel and Spa?

The Diplomat Hotel and Spa features a full-service spa, an indoor pool and 3 restaurants.

What makes The Diplomat Hotel and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Diplomat Hotel and Spa.

Is The Diplomat Hotel and Spa family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an indoor pool, it's no surprise that The Diplomat Hotel and Spa is a hit with families.

Does The Diplomat Hotel and Spa serve breakfast?

Yep, full breakfast is served weekdays between 7:00 AM and 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at The Diplomat Hotel and Spa?

No, The Diplomat Hotel and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Diplomat Hotel and Spa?

Yep, you can grab a meal at The Diplomat Hotel and Spa's onsite restaurant that serves British cuisine.

What time are check-in & check-out at The Diplomat Hotel and Spa?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at The Diplomat Hotel and Spa?

No, only service animals are allowed.

The Diplomat Hotel and Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 171 out of 366 reviews
Rating 8 - Good. 114 out of 366 reviews
Rating 6 - Okay. 47 out of 366 reviews
Rating 4 - Poor. 22 out of 366 reviews
Rating 2 - Terrible. 12 out of 366 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Very comfortable stay and thanks to good amenities and friendly staff
Stayed 4 nights in Jul 2025

6/10 Okay

Semitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Martin

Stayed 1 night in Jul 2025

6/10 Okay

Marina

Business traveller
Liked: Cleanliness, staff & service
The Potential was good for this hotel, but unfortunately I had a room that was really hot and no fan available, on top of this when I opened the window it led onto the back of the hotel where there was some kind of service entrance where deliveries were made and it was noisy.
Stayed 1 night in Jul 2025

8/10 Good

Enfys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay thanks
Stayed 1 night in Jul 2025

6/10 Okay

Lydia

Liked: Staff & service
I found this stay a bit hit and miss. I was first given a room with an unbearably smelly bathroom and unsafe shower (no temperature control and part missing). I mentioned this to reception on way out next morning and on my return in afternoon it appeared nothing had been actioned, so i was given an alternative room which was much better and i would have been happy to extend my stay in the second room. The breakfast was alright, choice ok but nothing outstanding. Coffee was luke warm on 3 out of 4 cups. One of the waiters (Elizabeth) at breakfast was outstanding and an absolute credit to the hotel. Its clear the hotel has done a lot of work to make it comfortable and accessible but this currently looks quite hotch potch with some areas looking more moden than others, it will be interesting to see this hotel in a few years time.
Stayed 2 nights in Jun 2025

4/10 Poor

Albina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Bad choice

Rooms in poor conditions, extremely hit, the shower doesn't work...poor quality in breakfast. The only positive side the staff very helpful.
Stayed 2 nights in Jun 2025

6/10 Okay

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness
There were some damp pathches on the ceiling in our room. The hair dryer was too loud borderline broken. The room was clean however. Staff and food waa lovely and affordable. We had a good stay and would come back
Stayed 1 night in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

6/10 Okay

Steve

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night work stay.

1 night work trip. Comfortable, good food. Nice room. Convenient for my work.
Stayed 1 night in Jun 2025

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice - great stay
Stayed 1 night in May 2025

10/10 Excellent

Bennie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service from arrival to last day . Amazing food and polite , professional staff. Thanks to you all
Stayed 3 nights in May 2025

6/10 Okay

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
It was lovely.. staff were amazing and friendly.. the big let down was buffet breakfast all were below standard food and looked so over cooked and tasteless.. the knives were very blunt and would not cut food … we had two breakfasts and a room. Service we also spent money to go to a show .. show ok food basic quality
Stayed 2 nights in May 2025

8/10 Good

Toni

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a last minute booking so hadn’t expected it to be so nice. Room and en-suite were large, modern and clean. The staff were lovely! Very helpful and pleasant. The only downside to our stay was the breakfast. Terrible! We only had it once the other morning we had breakfast out as it was so bad! If they could fix that it would be a 5!!
Stayed 2 nights in May 2025

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly but professional and accommodating. Room a great size with good size shower room. Staff very attentive even though they were busy
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2025

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and all the staff were very nice
Stayed 1 night in Apr 2025