2/10 Terrible
Brooke
Travelled with family
2 Apr 2025
RUDE STAFF “GM” Laura very unprofessional.
Me, my gf and her two daughters booked a room for the Ramada tonight. Just now some random dude walked in to our room because the front desk gave the key to someone else and told them our room was theirs. I went down to the front desk and said "it is not cool for you guys to have random people walking into my room when I have two daughters in there, that's not cool at all." A lady came from the back room and said "boo hoo". I asked who that was that gave me that rude comment and what her name was. The lady at the counter said that was the GM. The GM refused to give me her name. They refused to give me any phone number to call of anyone above her. And the other dude working was saying I can leave or he will call the cops. I was not raising my voice at all. I will NEVER come back here. It was Laura the GM. When checking out my girlfriend told the lady (Jorden) at the front desk of the mix up the night before, and the rude comment from the GM and asked what her name was, Jorden refused to answer and when she asked for a phone number for anyone above the GM she was told they didn’t have one. While talking to this lady (Jorden) another lady with her child walked up and said. “Yes I too have the same complaint about the same person.”
When posting about this on facebook even passed employees where talking about this “GM” very negatively.
Every encounter I had with staff they were negative and rude..
Brooke
Stayed 1 night in Apr 2025