6/10 Okay
Elsa J.
30 Mar 2025
Liked: Cleanliness
Great location, poor service
The flat is beautiful and in a perfect location. However being on the ground floor anyone walking along the river can see in. Would suggest that the glass is mirrored for privacy. Whilst the furnishings are tasteful, the mattresses were abysmal, and lumpy. There were too few towels, and those provided were tiny and thin. There was zero spare toilet rolls. It is operated strictly as a business. If I’d wanted corporate I’d have booked a hotel. Comms were polite to the point of cold and inflexible. We asked for an hours early check in and told that there was an extension fee per hour. Despite losing an hour with the spring clocks change. We watched the flat from outside sitting in the sunshine and the prior cleaning had finished by 1pm and it would have been easy to release the flat early for goodwill. Hence great flat, very disappointed service.
Elsa J.
Stayed 2 nights in Mar 2025