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Best Western Urban Hotel

3.0 star property
Baroque hotel with 24-hour front desk and restaurant

Photo gallery for Best Western Urban Hotel

Breakfast served
Blackout curtains, soundproofing, travel cot, bed sheets
Property amenity
Terrace/patio
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Housekeeping
  • Pet-friendly
The current price is AU$132
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
48 Bis Rue De Valenciennes, Lille, Nord, 59000
  • Place, Jean-Baptiste Lebas Square
    â€Ș7 min walk‬
  • Place, Lille Grand Palais
    â€Ș15 min walk‬
  • Place, Zenith Arena Concert Hall
    â€Ș17 min walk‬
  • Airport, Lille (LIL-Lesquin)
    â€Ș10 min drive‬

Room options

Standard Double Room

  • Sleeps 2

View all photos for Classic Room, 1 Single Bed, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Classic Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Comfort Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Classic Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, Multiple Beds, Non Smoking

Blackout curtains, soundproofing, travel cot, bed sheets

Comfort Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 King Bed

Comfort Triple Room

  • Sleeps 3

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Bathroom

Standard Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout curtains
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Double Bed

Classic Double Room

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Classic Single Room

  • Sleeps 1

Comfort Queen Room

  • Sleeps 2

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Exterior

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  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 866 reviews
The price is AU$111
includes taxes & fees
11 Jan - 12 Jan 2026
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About the area

Lille

Best Western Urban Hotel puts you in the heart of Lille, within just a 10-minute stroll of Jean-Baptiste Lebas Square and La Gare Saint Sauveur. Highlights at this Baroque hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, ROCOCO BAR & RESTO, serves French cuisine and is open for dinner. Other amenities include free Wi-Fi in public areas and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 11:00 AM. There's also the convenience of limited parking. .Near this 3-property class Vauban - Wazemmes hotel, you'll find Pierre Mauroy Stadium.

What's nearby

  • Jean-Baptiste Lebas Square - 7 min walk - 0.7 km
  • Porte de Paris - 13 min walk - 1.2 km
  • Lille Grand Palais - 15 min walk - 1.3 km
  • Zenith Arena Concert Hall - 17 min walk - 1.4 km
  • Euralille - 3 min drive - 2.0 km

Getting around

  • Porte-de-Douai Station - 4 min drive
  • Porte de Valenciennes Station - 5 min walk
  • Lille (LIL-Lesquin) - 12 min drive

Restaurants

  • â€ȘLe Bistronome - ‬9 min walk
  • â€ȘKebab House - ‬9 min walk
  • â€ȘLe Bistrot de St So - ‬13 min walk
  • â€ȘLe Cours Saint So - ‬6 min walk
  • â€ȘLes BeRThoM - ‬8 min walk

About this property

Best Western Urban Hotel

Baroque hotel with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and a garden are also featured at Best Western Urban Hotel . Limited free parking is available on a first-come, first-served basis.
  • 1 building
  • 40 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Bar or lounge
  • Dining venue
Best Western Urban Hotel offers 40 accommodations with espresso makers and complimentary bottles of water. 80-cm flat-screen televisions come with premium satellite channels. Bathrooms include a shower and hairdryers. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Ibis Lille Centre Gares
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, 803 reviews
The price is AU$117
includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 11:00 AM on weekends; EUR 14 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • ROCOCO BAR & RESTO

Family friendly

  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Baroque architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with premium cable/satellite channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:30 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Maximum 1 (weight limit: 44 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 8 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Grand Palais
Best Western Grand Palais Lille
Best Western HĂŽtel Grand Palais
Best Western HĂŽtel Grand Palais Lille
HĂŽtel Grand Palais Lille
HĂŽtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille

Frequently asked questions

Is parking available at Best Western Urban Hotel ?

Yep, Best Western Urban Hotel has a free self car park. Onsite parking is limited.

How much does it cost to stay at Best Western Urban Hotel ?

As of 12 Dec 2025, prices found for a 1-night stay for 2 adults at Best Western Urban Hotel on 21 Dec 2025 start from AU$125.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Urban Hotel serve breakfast?

You bet, buffet brekkie is offered weekdays between 6:30 AM and 10 AM and on weekends from 7 AM to 11:00 AM.

Is there a free airport shuttle available at Best Western Urban Hotel ?

No, Best Western Urban Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Urban Hotel ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Best Western Urban Hotel ?

Check-in begins at 3:00 PM. Check-out time is noon.

Best Western Urban Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 205 out of 581 reviews
Rating 8 - Good. 242 out of 581 reviews
Rating 6 - Okay. 86 out of 581 reviews
Rating 4 - Poor. 36 out of 581 reviews
Rating 2 - Terrible. 12 out of 581 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Stayed 1 night in Aug 2025

8/10 Good

KWOK LEUNG

Stayed 2 nights in Jul 2025

6/10 Okay

Tracey

Liked: Cleanliness
Disliked: Property conditions & facilities
Asked for a room upgrade on arrival & were given a room where the bathroom door only opened partially as hit bed, big chunk missing from toilet seat & managed to badly stop my toe on a metal door stop in bare feet! We mentioned all this as we left this morning & were offered a drink by way of compensation. Not useful at 8.15am. Didn’t mention during stay as only there for a couple of nights. Would we stay there again? Possibly as a last resort
Stayed 2 nights in Jul 2025

8/10 Good

Ray

Travelled with group
Liked: Cleanliness
Staff very friendly. Property was tired but clean.Unable to open bathroom door fully without hitting the bed. Room felt cramped . Breakfast was good
Stayed 1 night in Jun 2025

10/10 Excellent

Ewan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, quiet but central. Staff really friendly and great choice for brekki.
Stayed 2 nights in May 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place!

Great stay at an affordable price!
Stayed 1 night in Mar 2025

4/10 Poor

Jesper

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Terrible experience

Terrible room, find another Hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Yar

Stayed 3 nights in Aug 2024

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Large room for 3 people, two bedrooms in one. Walking distance to some lovely restaurants. Lots of choice for breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean, friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with car park - walkable to the city centre. Friendly staff. Great bar and outside terrace. Breakfast experience could maybe be improved and toilet space in bathroom is tight!
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Gabriele

Stayed 1 night in Jul 2024

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked 3 rooms for a one night stay. Rooms were nicely styled but one of the rooms had a terrible smell in the bathroom. We reported this to reception straight away but there were no other rooms available. We were offered one free drink as compensation. The smell did not affect the bedroom as long as the door was closed but my son had to shower and use the toilet in our room as the smell in his bathroom was so bad. The other disappointment was that breakfast was served in a basement room and not in the beautiful dining room. Breakfast was poor for the money. If visiting again I would eat at a local cafe rather than the hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in good location for Palais des Beaux Art and our chosen restaurant - both a short walk away. Useful to have secure parking. Room was excellent, with a bath (although water could have been a little hotter). Beautiful decoration on the restaurant and in the hallway/stairs.
Stayed 1 night in May 2024

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, room comfort

OK

Room was rather small. Toilet smelt quite badly of sewerage so had to keep door shut and hold nose during shower. Room was very hot. Location to Lillie very good and free parking made life easier: would score between a 2-3
Stayed 1 night in May 2024

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service
Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Room comfort

More cons than pros

As other reviews mentioned there seems to be a drain issue at this hotel, quite a strong sewage smell upon entering what was the tiniest room I’ve ever stayed in, nowhere to even open your suitcase or walk around the bed. I believe it’s normally quite reasonably priced but had been increased by over 300% per night due to the rugby World Cup. Very friendly staff though and great secure parking, not the best area but only 10 euro for a taxi into Lille centre
Stayed 3 nights in Sep 2023

6/10 Okay

Lyndsey

Liked: Staff & service
Disliked: Cleanliness
Friendly staff but rooms are run down
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff location great and free parking
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
Stayed 1 night in Dec 2022

2/10 Terrible

Ian

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022