4/10 Poor
Verified traveller
23 June 2025
Disliked: Cleanliness, staff & service
Not at all what they advertise
When we arrived Ben was very helpful. He greeted us with a smile and made the check in very pleasant. Unfortunately everything went downhill after that. The TV remote didn’t work. Ben tried to help but said he wouldn’t be able to get it resolved until the next day. The next day we went out for our Distillery tours expecting to come back to it working but no one had even came to the room, not even to freshen up the room. The person at the front desk for Saturday said there had been no passdown ahout the tv needing to be looked at. Ben mentioned there being a room that had issues with the tv and this new clerk mentioned it had happened to one other room before nit sounded like neither one was keeping track of what the room number was. Another guest listening said she had the same issue in her room. While asking for help the new clerk had his personal items-food, clothes, phone chargers and other items laying all the guest table instead of on the back break area. We decided to go check out the pool and the pool looked dingy. We got in hoping it was just an older pool but absolutely no chlorine smell at all…it almost smelled like mildew. We stayed in for about 15 minutes and just decided to get out. We then went up to take a shower and found hair from previous guests in the shower…on the walls, the floor and in the showerhead. Just overall a horrible experience. The only things we did feel were positive were the blackout curtains were the best we’ve seen and the breakfast.
Verified traveller
Stayed 2 nights in Jun 2025