4/10 Poor
ELIZABETH ANN
Travelled with group
23 Dec 2025
The front office staff were rude and the spa was closed. When we asked why the spa was closed we got a different version from the front office to the apparent manager. They did not help to get us a spa treatment elsewhere. There was no apologies or compensation for the lack of services.
There was construction happening at the back of our villa and the noise was unpleasant.
One afternoon it was actually quiet and we decided we would have a nap, we placed the do not disturb sign on our door and locked it. Housekeeping were yelling from outside the gate to come in and then rang the phone. They were surprised that we did not wish to be disturbed and they said it is my last shift I want to say goodbye. They showed a lack of boundaries for guests spaces.
It is extremely disappointing because we were returning guests and our last experience was nothing like this.
Despite these things we had a wonderful time as we were helped by locals to find masseuses to go to. The bar staff were very friendly and looked after us.
ELIZABETH ANN
Stayed 7 nights in Dec 2025














































