2/10 Terrible
Joan
Travelled with partner
3 Mar 2024
Disliked: Staff & service, property conditions & facilities
We had a terrible experience that end up with us leaving the hotel.
The hotel was ok. The room was basic but fine, but the TV didn't work, and no WiFi in the room.
When we arrived at the reception we receive the hotel rules.
One of those rules was about the noise and not smoking in the bedroom.
We went to the beach and came back to rest.The hotel was practically empty. But they end putting us right next to another “guest couple”. The rooms are really close to each other and we were able to hear everything, even with the balcony’s door closed there was still so much noise and smoke from the cigarettes getting into our bedroom. I decide to let the receptionist know about the issues and to check if we could get another room. There was no staff at all at that moment, only the security guard that said they were sleeping at 18:57h. I decided to contact Expedia to help us find someone in the hotel. 30min later I hear someone knocking the door very aggressively. I opened the door and there was the receptionist and the “the guest couple.The man introduced himself as the hotel director, and started shouting at me saying that there was no noise at all, who did I think I was by contacting Expedia, a young men that doesn’t like noise, and he was trying to provoke a fight.We didn’t feel safe and decided to leave. We gave them the key and man started following us for 5 minutes with his car. It ruin our small vacation and we went back to our house (4h away).
Do not stay here!
Joan
Stayed 1 night in Mar 2024