4/10 Poor
Verified traveller
10 Aug 2025
Liked: Cleanliness
No humans are available to help
The check in process is idiotic. They tell you they will send your instructions to gain entry the morning of…which we never got. So just email them right? Nope. No one will return emails for 24 hours. Call then? Nope. No human is accessible. Text them as they say? Nope. You get a text that tells you to go to their website instead. So go to their website surely will work right? Nope. They want you to login but you don’t have an account. And there isn’t a prompt to get an account. We were also at a funeral in Rusk and requested a slight early check in so we could get dressed. Never got a response. We were an hour before checkin, no human can be accessed at any number, website or by text and so basically left thinking we were scammed. I blew their phone up with texts and we finally got a text back with our cabin name and access code. But surely they apologized profusely? Nope. We found a bottle of wine left by the staff? Nope. A small discount? Nah. Just a cheery text the next morning asking how our stay was. Well, it was stressful and made a really tough day (funeral) worse. We really appreciate the terrible customer service.
The cabin was cute, but I can’t imagine staying more than 2 days. And the bed was too pretty hard. The sheets were excellent and there were thoughtful touches. Could have been 5 stars if there was a human that is easily accessed, a complimentary surprise to say we are sorry and a phone call to personally apologize.
Verified traveller
Stayed 1 night in Aug 2025
