2/10 Terrible
Sherelle
25 June 2025
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
There was undisclosed extensive building work going on directly under the building which meant banging and drilling sarted at 6.45am EVERY single morning and lasted the best part of the day. I was woken every morning and i was unable to call home from my room because I couldnt hear. I was unable to watch TV in my room, because I couldnt hear.
On top of that the room and furniture is very tired and not like pictures posted, i.e. sofa posted but just a chair in room. Chips and dents everywhere in flooring and walls and the bathroom trimings were green or rusty. Bath looked dirty but it wasnt , just was in terrible condition.
The staff are wonderful. 5 star staff.
I communicated regarding not being told abot building work. I viisted for rest post surgery and was unable to rest at all. I would have stayed elsewhere if i was told. My initial email was replied to, stating to message again on Modnay as the manager isnt around. I emailed a further 5 times and they were all ignored.
Sherelle
Stayed 4 nights in May 2025