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Olympic Lagoon Resort – Ayia Napa

5.0 star property
Stylish beach retreat with 6 outdoor pools

Photo gallery for Olympic Lagoon Resort – Ayia Napa

Exterior
Property amenity
Terrace/patio
Exterior
Superior Room, Sea View (Olympic Bay)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Xylofagou - Ayia Napa Road, Ayia Napa, 5330
  • Place, Landa Beach
    ‪5 min walk‬
  • Place, Makronissos Beach
    ‪10 min walk‬
  • Place, Nissi Beach
    ‪12 min walk‬
  • Airport, Larnaca (LCA-Larnaca Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View

Deluxe Room, Pool View

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room (Private Garden)

Superior Room (Private Garden)

Superior Room (Private Garden)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

Free minibar items, in-room safe, desk, free WiFi

Family Suite

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 3 Single Beds

View all photos for Family Suite (Private Garden)

Free minibar items, in-room safe, desk, free WiFi

Family Suite (Private Garden)

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 3 Single Beds

View all photos for Family Suite, Courtyard View (Private Garden)

Family Suite, Courtyard View (Private Garden)

Family Suite, Courtyard View (Private Garden)

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 3 Single Beds

View all photos for Suite, Garden Area (Private Garden)

Free minibar items, in-room safe, desk, free WiFi

Suite, Garden Area (Private Garden)

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 3 Single Beds

View all photos for Suite, Garden Area (Private Pool)

Free minibar items, in-room safe, desk, free WiFi

Suite, Garden Area (Private Pool)

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 3 Single Beds

View all photos for Junior Suite (Fisherman's)

Free minibar items, in-room safe, desk, free WiFi

Junior Suite (Fisherman's)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Sea View (Olympic Bay)

Superior Room, Sea View (Olympic Bay)

Superior Room, Sea View (Olympic Bay)

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, Courtyard View

Free minibar items, in-room safe, desk, free WiFi

Deluxe Room, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Single Room, Courtyard View

Free minibar items, in-room safe, desk, free WiFi

Deluxe Single Room, Courtyard View

  • 28 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, Pool View (Deluxe)

Superior Room, Pool View (Deluxe)

Superior Room, Pool View (Deluxe)

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Suite, Pool View (Junior)

Free minibar items, in-room safe, desk, free WiFi

Family Suite, Pool View (Junior)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Junior Suite (Swim-up, Fisherman's)

Junior Suite (Swim-up, Fisherman's)

Junior Suite (Swim-up, Fisherman's)

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite (Pool and Garden View)

Junior Suite (Pool and Garden View)

Junior Suite (Pool and Garden View)

  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

About the area

Ayia Napa

A luxury stay in Ayia Napa awaits you at Olympic Lagoon Resort – Ayia Napa. Within a 20-minute stroll, you'll find Landa Beach and Makronissos Beach. Highlights at this all-inclusive hotel include 8 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering at Serenity can include massages and facials along with access to the sauna. The restaurant, Garibaldi Ristorante, serves Italian cuisine and is open for dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the indoor swimming pool, gym, lazy river and kids' club. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. There's also the convenience of free self parking. .Places within a 30-minute walk of this 5-property class Ayia Napa hotel include Nissi Beach and Water World Ayia Napa.

What's nearby

  • Landa Beach - 5 min walk - 0.5 km
  • Makronissos Beach - 10 min walk - 0.9 km
  • Nissi Beach - 12 min walk - 1.0 km
  • Water World Ayia Napa - 1 min drive - 1.5 km
  • Vathia Gonia Beach - 4 min drive - 2.6 km

Getting around

  • Larnaca (LCA-Larnaca Intl.) - 37 min drive

Restaurants

  • ‪Coffee’n Bakes - ‬19 min walk
  • ‪Zaatar - ‬3 min drive
  • ‪Glasshouse lounge restaurant - ‬17 min walk
  • ‪The Garden of Eden - ‬12 min walk
  • ‪Margherita - ‬3 min drive

About this property

Olympic Lagoon Resort – Ayia Napa

Stylish beach retreat with 6 outdoor pools
Olympic Lagoon Resort – Ayia Napa is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Olympic Lagoon Resort – Ayia Napa offers its guests a full-service spa, 6 outdoor swimming pools, a lazy river, and a waterslide. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

An indoor pool, a children's pool, and a health club are also featured at the luxury Olympic Lagoon Resort – Ayia Napa. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Ayia Napa hotel.

  • 314 guestrooms or units
  • 3 levels
  • 7 buildings
  • 8 dining venues
  • 4 bars or lounges
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Olympic Lagoon Resort – Ayia Napa offers 314 air-conditioned accommodations with minibars (stocked with some free items) and espresso makers. Rooms open to balconies. 32-inch flat-screen televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

Serenity has massage/treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna.

Similar properties

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  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.9 out of 5, Exceptional, 95 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Captain's Deck
  • Garibaldi Ristorante
  • Rock n Roll
  • Seven Orchids Pan Asian
  • The Greats

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Lazy river
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis
  • Volleyball
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 7 buildings
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free minibar (limited items)
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 17 November and 14 March.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Olympic Lagoon Resort All Inclusive
Olympic Lagoon Resort
Olympic Lagoon Ayia Napa
Olympic Lagoon
Olympic Lagoon Hotel Ayia Napa
Olympic Lagoon Resort Ayia Napa All Inclusive
Olympic Lagoon Ayia Napa All Inclusive
Olympic Lagoon Resort
Olympic Lagoon Ayia Napa
Olympic Lagoon
Hotel Olympic Lagoon Resort Ayia Napa Ayia Napa
Ayia Napa Olympic Lagoon Resort Ayia Napa Hotel
Hotel Olympic Lagoon Resort Ayia Napa
Olympic Lagoon Resort Ayia Napa Ayia Napa
Olympic Lagoon Resort Ayia Napa All Inclusive

Frequently asked questions

What is the cancellation policy at Olympic Lagoon Resort – Ayia Napa?

Olympic Lagoon Resort – Ayia Napa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Olympic Lagoon Resort – Ayia Napa?

Yep, Olympic Lagoon Resort – Ayia Napa has a free self car park.

Are there any beaches close to Olympic Lagoon Resort – Ayia Napa?

Yep, Olympic Lagoon Resort – Ayia Napa is a short 20-minute walk from Nissi Beach.

Is there a spa on site at Olympic Lagoon Resort – Ayia Napa?

Yep, Serenity is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Olympic Lagoon Resort – Ayia Napa have a pool?

Take your pick from 6 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Olympic Lagoon Resort – Ayia Napa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Olympic Lagoon Resort – Ayia Napa?

Olympic Lagoon Resort – Ayia Napa features 6 outdoor pools, a full-service spa and a health club.

What makes Olympic Lagoon Resort – Ayia Napa a romantic place to stay?

Couples dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Olympic Lagoon Resort – Ayia Napa.

Is Olympic Lagoon Resort – Ayia Napa family-friendly?

You bet! With amenities such as a children's club, a children's pool and supervised childcare, it's no surprise that Olympic Lagoon Resort – Ayia Napa is a hit with families.

Is there a free airport shuttle available at Olympic Lagoon Resort – Ayia Napa?

No, Olympic Lagoon Resort – Ayia Napa does not offer an airport shuttle service.

Is there a bar or restaurant at Olympic Lagoon Resort – Ayia Napa?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from November 17 until March 14.

What time are check-in & check-out at Olympic Lagoon Resort – Ayia Napa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Olympic Lagoon Resort – Ayia Napa?

No, pets are not allowed.

Olympic Lagoon Resort – Ayia Napa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 77 out of 115 reviews
Rating 8 - Good. 26 out of 115 reviews
Rating 6 - Okay. 5 out of 115 reviews
Rating 4 - Poor. 4 out of 115 reviews
Rating 2 - Terrible. 3 out of 115 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Petr

Travelled with family
Liked: Cleanliness, staff & service
Great servises. Nice resort.
Stayed 6 nights in Nov 2025

8/10 Good

Naomi

Liked: Staff & service, amenities
Fun resort to stay at
Stayed 2 nights in Nov 2025

10/10 Excellent

davide

Stayed 8 nights in Oct 2025

10/10 Excellent

Amanda Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are soo friendly, especially Andrea (breakfast and The Greats restaurant) and Veronika (who made sure we had drinks through out the day) and the swim up rooms in Fishermans wharf were so convenient.
Stayed 7 nights in Jul 2025

2/10 Terrible

Barakat

Disliked: Staff & service
Most of the staff at this property are extremely rude and should not be employed in hospitality. Despite how nice the resort is I wouldn’t stay here again
Stayed 1 night in Jul 2025

8/10 Good

Susan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had an unfortunate start on arrival when I was told the hotel had experienced a maintenance issue and they couldn’t give me a room until the following day as there was 100% occupancy. To but a long story short, I ended up having to share with my daughter, son-in-law and two infants. We all had a sleepless night. They diid refund us the first night but I didn’t have a room until after midday the following day so I couldn’t unpack or shower. There was no management on duty to deal with the matter. It was really poor treatment by a 5 star hotel. The location of the hotel, between two noisy roads was not great. There wasn’t anywhere safe to take the kids for a walk so we were really confined to the hotel complex. Which was fine for 9 days as the pool facilities were very good. Fabulous for little ones. Food was excellent. Staff were very helpful and friendly.
Stayed 10 nights in May 2025

10/10 Excellent

Mary

Stayed 6 nights in Apr 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Tanya, APO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and resort with sprawling green trees and walkways. The staff service was absolutely impeccable from the moment of arrival until minute ofcdeparture. A drink/wet towel on arrival and 2hr extended stay with lunch was just what we needed. Dining leader R. Merlo had the most inviting smile/spirit for customers; always serving you with pleasure. My 15yr old son and I loved the open buffet and the variety of food they offered each meal. We ate breakfast and dinner there for 5 days although there was option to reserve a table at the 4 beautiful restaurants they have onsite. My very athletic teenager likes to eat and preferred the buffet variations vs set menu; although the desserts left more to be desired. I enjoyed the onsite gym; great size with everything I needed to keep fit. The only areas that were not good for us were the pools…they were ice cold end of Mar/early April. The indoor pool was a tad warmer but still cold to me. The daily activities were based on the people being in the pool so they were nonexistent. The few outside of the pool were poorly attended and not exciting as well (frisbee throw, archery table tennis) in the context of how they were being ran. Things like yoga on the lawn, dance aerobics, bingo or something could’ve been given since the water was way too cold for anyone to use. We loved the soccer and basketball court they have on ground as my son loves to play; although we didn’t know to get the balls we needed a key from the Spa room.
Stayed 4 nights in Mar 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I've ever stayed in. The staff are absolutely fantastic, the food was excellent for onsite buffet and restaurants and the hotel itself is in excellent condition. The only minor challenge was the pool was pretty cold but then again we were there in November. Other than that, a fantastic place to take a holiday.
Stayed 10 nights in Nov 2024

10/10 Excellent

Willesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Nov 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Too much noise in the rooms.
Stayed 4 nights in Oct 2024

8/10 Good

Una

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but a few flaws

This is quite an amazing hotel with regards to facilities, choice of food and drink, comfort and general ambience. However there were a few things which made me question the professionalism. Firstly 2 days before my arrival i reciver an email saying that despite me booking my holiday over 6.months ago, that there was no room for me and i would be allocated a room at another hotel 7km away. I rang Cyprus to question this (from the UK) and was told reservations go home at 4pm and there was no duty manager. This is the 3rd year of attending this hotel, where i meet up with other family members who live in the Middle East. So half way for us both, so i was very stressed and upset. I had to get my daughter to intervene and luckily a few hours before my flight i had an email confirming my room was avaialable, but it was 48 hours of stress that i could have done without. Secondly, the "spa" onsite is awful. I had a pedicure, which was done in what seemed like their staff room. There was a member of staff eating her lunch and on the phone whilst all their handbags, shopping bags and food was just left on the manicure station. I wasnt asked if i wanted a drink and despite asking for the full pedicure i was just given a very bad polish. I couldnt wait to get out. Also the onsite shop, although very well equipped and lovely staff, is very tiny for the size of the hotel. And when i checked out i wasnt even asked if i had a good time or thanked for the return of the keys.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nigel

Stayed 6 nights in Aug 2024

10/10 Excellent

Vanitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at this gorgeous resort 😍
Stayed 6 nights in Aug 2024

10/10 Excellent

Jessica

Stayed 5 nights in Jun 2024

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

We stayed in fisherman's village in May '24. Great hotel, good choice of restaurants and very nice food.You can book restaurants via app ,but if there is no availability, just go to the restaurant and book it direct,they will fit you in. Service is Outstanding.Special thanks to cleaner Elena and waiter Veronica.Both ladies work very hard and always have smile on their faces. We definetely will go back.
Stayed 7 nights in May 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Alexander Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have absolutely loved our stay at Olympic lagoon. The food and drinks are amazing, the staff can’t do enough for you. The kids entertainment is on all day and the evening shows are fantastic. We also ate at the seven orchards restaurant and again the food and staff were amazing. Really recommend this hotel will definitely be returning.
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Julie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
We were asked what time we would arrive, we told them 3pm and we were virtually on the dot, check in was taking a little while and then we were told they had a “ nice room “ for us but unfortunately due to a late checkout it wouldn’t be ready until 19.30 that evening, they gave us another room upstairs ( we were staying in the Fisherman’s village) this was a very disappointing start as we felt we couldn’t settle in , but thought at least we should be able to secure a late check out ourselves when we left. We were told they couldn’t tell us until the evening before - again left in limbo. Eventually when we asked they said they were fully booked and we couldn’t have the same service essentially , the staff member said to check in the morning ( clearly wanted to pass the buck) after complaining to Expedia we received a phone call next morning , as a gesture of goodwill from management we could after all have a late check out , miraculously . Food was often cold and repetitive . Majority of staff were rude with few exceptions , made to feel things were too much effort , asked for some fresh milk as it was off at breakfast and a cup as we had already poured it into our coffee , the server rolled his eyes and audibly huffed as he took it away. Exceptions were Veronika around the pool who remembered what drinks we liked and when and Elena the housekeeper. The bathroom would flood from under the bath when we showered . Room was clean but pillows were very lumpy.
Stayed 6 nights in Sep 2023

10/10 Excellent

Cerys

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Lovely rooms, everything spotlessly clean. Everybody is so friendly, helpful and attentive. Swimming pool delightful. Food in the buffet restaurant and snackeria brilliant, highly recommend the apple martinis! Would give the Cypriot restaurant a miss unless you have a strong stomach - a taster menu so you don’t get to choose what comes out.
Stayed 5 nights in Sep 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The truth about this property is that it is a good 4 star hotel. Buffet restaurant quality and selection is more 3 / 3.5 star. Asian, Cypriot and great Great restaurants very good but Asian excellent. Evening shows very good quality in good venue. As good member in family suite our room faced car park and motorway very disappointed. I would not return or recommend this hotel based on our experience. Room was not like pictures we had bunk beds in the room…. Overall pretty disappointed.
Stayed 7 nights in Jul 2023