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Napa Plaza Hotel - Adults Only

4.0 star property
Adults-only hotel with 4 restaurants and full-service spa

Photo gallery for Napa Plaza Hotel - Adults Only

Indoor pool, seasonal outdoor pool, open 9 AM to 7 PM, free pool cabanas
Poolside bar
Deluxe Room, Terrace
Interior
2 bars/lounges, poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Archiepiskopou Makariou III, 12, Ayia Napa, 5330
  • Place, Ayia Napa Monastery
    ‪2 min walk‬
  • Place, THALASSA Municipal Museum
    ‪3 min walk‬
  • Place, Grecian Bay Beach
    ‪9 min walk‬
  • Airport, Larnaca (LCA-Larnaca Intl.)
    ‪48 min drive‬

Room options

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

7.8 out of 10
Good
(10 reviews)

Highlights

Furnished balcony
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Shower/bath combination
Deep-soaking bath
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Room, Balcony, Pool View

Superior Room, Balcony, Pool View

Superior Room, Balcony, Pool View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Shower/bath combination
Deep-soaking bath
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View

Deluxe Room, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Shower/bath combination
Bathrobes
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

Highlights

Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Shower/bath combination
Jetted bath
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Shower/bath combination
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Furnished balcony
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Shower/bath combination
Bathrobes
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Room, Pool View

Superior Room, Pool View

Superior Room, Pool View

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace

Deluxe Room, Terrace

Highlights

Furnished patio
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Deep-soaking bath
Bathrobes
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Room (Inland View No Balcony)

Superior Room (Inland View No Balcony)

Superior Room (Inland View No Balcony)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Hairdryer
Private bathroom
Eco-friendly toiletries
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 Single Bed

About the area

Ayia Napa

Napa Plaza Hotel - Adults Only places you in the centre of Ayia Napa, steps from Ayia Napa Monastery and within a short 5-minute stroll of Church of the Holy Virgin. Highlights at this Mediterranean hotel include 4 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, Cloisters, is open for breakfast and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, gym, outdoor tennis court and sauna. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Ayia Napa City Center hotel include Nissi Beach and Makronissos Beach.

What's nearby

  • Ayia Napa Monastery - 2 min walk - 0.2 km
  • Parko Paliatso Luna Park - 3 min walk - 0.3 km
  • THALASSA Municipal Museum - 3 min walk - 0.3 km
  • Grecian Bay Beach - 9 min walk - 0.8 km
  • Ayia Napa Town Hall - 10 min walk - 0.9 km

Getting around

  • Larnaca (LCA-Larnaca Intl.) - 41 min drive

Restaurants

  • ‪Hard Rock Cafe Ayia Napa - ‬2 min walk
  • Pepper Bar - Lounge
  • ‪Georgie's Handy Food - ‬6 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Napa Star Inn - ‬3 min walk

About this property

Napa Plaza Hotel - Adults Only

Adults-only hotel with 4 restaurants and full-service spa
Some rates at Napa Plaza Hotel - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Napa Plaza Hotel - Adults Only offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 1206 square feet (112 square metres) and includes conference space. A seasonal outdoor pool, a fitness centre, and a sauna are also featured at Napa Plaza Hotel - Adults Only. You'll have access to the indoor pool at a partner property. Free self parking is available.

This 4-star Ayia Napa hotel is smoke free.

  • 224 guestrooms or units
  • 2 levels
  • 4 buildings
  • 4 dining venues
  • 2 bars or lounges
  • 1206 sq ft of conference space
  • 112 sq. m of conference space
  • Built in 1989
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Napa Plaza Hotel - Adults Only offers 224 air-conditioned accommodations with a safe and a hairdryer. Beds feature Egyptian cotton sheets. 21-inch flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Central Cafe Restaurant
  • Cloisters
  • Ritual Lounge Soma
  • Sale e Pepe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor tennis court
  • Piano
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,206 square feet of conference space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 4 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 1989
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 50
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: EUR 50 (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in April and close in November.
  • Pool access available from 9 AM to 7 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Napa Plaza
Napa Plaza
Napa Plaza Ayia
Napa Plaza Hotel Cyprus
Napa Plaza Hotel Ayia Napa
Napa Plaza Ayia Napa
Napa Plaza Ayia Napa
Napa Plaza Hotel Adults Only
Napa Plaza Hotel - Adults Only Hotel
Napa Plaza Hotel - Adults Only Ayia Napa
Napa Plaza Hotel - Adults Only Hotel Ayia Napa

Frequently asked questions

What is the cancellation policy at Napa Plaza Hotel - Adults Only?

Napa Plaza Hotel - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Napa Plaza Hotel - Adults Only?

Yep, Napa Plaza Hotel - Adults Only has a free self car park.

Are there any beaches close to Napa Plaza Hotel - Adults Only?

Yep, Napa Plaza Hotel - Adults Only is a short 10-minute walk from Grecian Bay Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find motor boats and boat tours.

Is there a spa on site at Napa Plaza Hotel - Adults Only?

Yep, there is an onsite spa at Napa Plaza Hotel - Adults Only. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Napa Plaza Hotel - Adults Only have a pool?

Napa Plaza Hotel - Adults Only has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9 AM to 7 PM (Seasonal outdoor pool open from April to November).

What luxury perks are available at Napa Plaza Hotel - Adults Only?

Napa Plaza Hotel - Adults Only features a full-service spa, an indoor pool and free pool cabanas.

Is Napa Plaza Hotel - Adults Only family-friendly?

No, Napa Plaza Hotel - Adults Only is an adults-only property.

Is there a free airport shuttle available at Napa Plaza Hotel - Adults Only?

No, Napa Plaza Hotel - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Napa Plaza Hotel - Adults Only?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Napa Plaza Hotel - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Napa Plaza Hotel - Adults Only?

No, pets are not allowed.

Napa Plaza Hotel - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 278 out of 541 reviews
Rating 8 - Good. 204 out of 541 reviews
Rating 6 - Okay. 45 out of 541 reviews
Rating 4 - Poor. 8 out of 541 reviews
Rating 2 - Terrible. 6 out of 541 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Jonathan

Stayed 4 nights in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very nice hotel. staff/food great only letdown is the gym has no air conditioning or broken
Stayed 4 nights in Sep 2025

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all the staff. Wonderful room overlooking the pool. Would say the bathroom was a little tired and could invest in some new towels but this hotel is a little oasis in the heart of Napa.
Stayed 4 nights in Sep 2025

10/10 Excellent

Nestor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is immaculately clean. Bar staff are really good. Food is exceptional. But make sure you go all inclusive, as tge food and drink is a bit on the pricey side. You also get the use of one of 3 a la carte restaurants. I would advise pepper
Stayed 3 nights in Sep 2025

6/10 Okay

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted the superior room with inward view. I was sent to another. I was clearly tired from waiting from a 2:00am flight to a 3:00pm room entrance. This was confusing after I even told the receptionist what I wanted
Stayed 5 nights in Aug 2025

10/10 Excellent

Okhshan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Napa Plaza Hotel and had an incredible experience from start to finish. The hotel is perfectly located right in the heart of Ayia Napa, just steps away from restaurants, shops, and nightlife—but once you’re inside, it feels like a calm, peaceful escape from the buzz outside. The rooms are modern, clean, and comfortable with sleek decor and everything you need for a relaxing stay. I especially loved the balcony view overlooking the pool area—it’s a beautiful spot to enjoy a morning coffee or evening drink. Speaking of the pool—it’s a highlight! Spacious, stylish, and surrounded by loungers and palm trees, it felt like a mini resort. The poolside bar service was excellent, and the staff were genuinely friendly and helpful throughout the stay. Breakfast was also fantastic, with a wide variety of fresh options and a lovely atmosphere. There are also several bars and restaurants on-site, including some great spots for cocktails in the evening. As an adults-only hotel, the vibe is peaceful and sophisticated—ideal for couples or friends looking for a mix of relaxation and entertainment. It truly felt like a boutique getaway. Overall, I highly recommend Napa Plaza Hotel. It combines location, comfort, and great service perfectly. I’ll definitely be returning!
Stayed 2 nights in Aug 2025

8/10 Good

Naiga

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

6/10 Okay

stephen

Disliked: Cleanliness, room comfort
pool dirty, some staff unhelpful, rooms small
Stayed 10 nights in Jun 2025

10/10 Excellent

ALAA

Travelled with group
Liked: Cleanliness, property conditions & facilities
Little old only 2 available electric socket in the room and there is no socket near the bed services and amenities can be better location is perfect
Stayed 5 nights in Jun 2025

10/10 Excellent

OANA Andreea

Liked: Cleanliness, amenities, property conditions & facilities
Second time in this hotel . Love it . Definitely best food
Stayed 3 nights in May 2025

10/10 Excellent

Summer

Stayed 8 nights in Apr 2025

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Joao

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property offered excellent value for money. Staff was extremely attentive and polite, especially the team taking care of housekeeping, the restaurant and the reception. I would highlight the pool facilities and the lounge as the best amenities. Unfortunately the surrounding area of the hotel is very loud and generic. The area around Aiya Napa is much quieter, which would suit this property better.
Stayed 6 nights in May 2025

10/10 Excellent

Francis, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Napa Plaza which is a stunning hotel right in the heart of Ayia Napa. Staff were extremely friendly and helpful. We came here after another hotel let us down and we had to leave. Would definitely stay again.
Stayed 2 nights in May 2025

10/10 Excellent

LYNN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no evening lounge area, only a bar! Excellent food and great location.
Stayed 7 nights in Apr 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service
Been many times, never fails to impress.
Stayed 7 nights in Sep 2024

8/10 Good

Peter James, Las Vegas

Liked: Cleanliness, staff & service
The staff were very good, friendly and accommodating. In a hot climate, there were no ice machines on the floors. The room furnishing were near the end of their useful time and needed to be refreshed. The bed mattress was not good. But overall, a nice place to stay. The hotel restaurant, Sale Pepe, was very good and most convenient to get a table and enjoy the evening along the street. Staff there were great.
Stayed 10 nights in Aug 2024

8/10 Good

Guy

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Sep 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need. Perfect for young couples and groups who want to enjoy the area
Stayed 2 nights in Aug 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very relaxing holiday, would definitely recommend this hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Demetra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL staff members are friendly and welcoming, from the receptionists who greet you, the restaurant staff and the cleaners. Around the pool we were given complimentary shots of smoothies, watermelon and cold towels throughout the day, every day. The breakfast buffet was one of the largest i’ve ever seen, so many options with allergy friendly options too! The rooms are cool and kept clean daily. Location is perfect, you are able to walk to shops and restaurants. We did hire a car but we saw loads of taxis and busses to get around. Overall, a great choice of hotel and will definitely be staying here again.
Stayed 10 nights in Aug 2024

6/10 Okay

Sean

Liked: Cleanliness, staff & service

Decent hotel but could do with an upgrade

Good location. Nice hotel but could do with some refurbishing as rooms were dated in appearance but also doors were missing on cupboards/fridge, chunks out of woodwork etc. The toilet wasn’t fixed to the floor/wall properly and leaked - when we raised with maintenance they said “please refrain from using it” which meant we ended up using toilets in other parts of the hotel and in restaurants/bars. The staff were helpful and friendly. The quality of drinks/food at the pool bar were clearly different for all-inclusive guests and pay as you go guests, which is frustrating when we have paid a large amount of money for poor quality food and drink items. Also, all-inclusive menus for food were restricted to certain times but paying guests could still have items for the full menu which was a strange system and confusing to know when we can actually order. Overall, decent stay but could be a lot better with improvements.
Stayed 4 nights in Jul 2024