2/10 Terrible
John
Business traveller, Travelled with partner
1 Feb 2026
First , this place used to be a hospital, maybe you tell your staff not to mention that !! When i checked in it was 5 degrees outside ! It was 10 in my room !! I adjusted the thermostat to it's highest level !! 75 degrees as high as it went ! This place has eight floors , of course i was in room 808 , it was windy and freezing cold outside, i called the front desk, asked if i was doing something wrong with the heat! I was told to set fan at its lowest level ! My wife and i froze, the bed felt like we were sleeping on feathers, that might be good for some, the towels were made for kids no full size towels it was a joke ! The name " HYATT"" AND THE $200.00 A NITE IS WHAT DROVE US HERE !! OUR REGULAR PLACE WAS SOLD OUT " KNIGHTS INN " SO DISAPPOINTED " I'M NOT A PICKY CUSTOMER, THE FACT THAT WE STAYED AND DIDNT DEMAND A ROOM CHANGE OR REFUND IS PROOF OF THAT! WE SLEPT IN OUR CLOTHES AND WE WILL NEVER BE BACK ! EVER ! WE ARE FROM MARYLAND DROVE UP FOR A ONE NIGHT STAY TO VISIT SICK MOM ! NOW WE SICK !

John
Stayed 1 night in Jan 2026



























