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HOTEL QALASAYA

3.5 star property

Photo gallery for HOTEL QALASAYA

The entrance to Hotel Qalasaya with a stone facade and wrought iron balcony.
A bar area with a stone wall, multiple hanging lamps, and a bar counter with bottles.
A hotel room with two beds, a TV, a window with curtains, and a view of a cityscape.
A restaurant with multiple tables, green tablecloths, wooden chairs, and a view of the city and hills through large windows.
A lobby with a round wooden table surrounded by books, a large gold-colored chimney, and a seating area with sofas.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Laundry room
  • Room service
  • Housekeeping
The current price is AU$82
2 Aug - 3 Aug

Explore the area

View map
Jr Grau 240, Puno, PUNO, 0051
  • Place, Puno Plaza de Armas
    ‪2 min walk‬
  • Place, Puno Cathedral
    ‪2 min walk‬
  • Place, Puno Central Market
    ‪3 min walk‬

Room options

View all photos for Standard Double Room

A hotel room with a large window, a bed, a desk, and a chair.

Standard Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with two beds, a wooden headboard, a desk, a chair, and a large window offering a city view.

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Romantic Studio Suite

A hotel room with a large bed, a nightstand, a wall-mounted lamp, and a decorative wall piece.

Romantic Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Studio Suite

A hotel room with a bed, a desk, and a chair. There is a partition with a grid pattern and a window with curtains.

Executive Studio Suite

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Quadruple Room

A hotel room with two beds, a TV, and a large window with curtains.

Economy Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 Single Bed
  • Free Wi-Fi

About the area

Puno

HOTEL QALASAYA puts you in the heart of Puno, within steps of Puno Plaza de Armas and Casa del Corregidor. Highlights at this hotel include free buffet breakfast. .This smoke-free hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find laundry facilities, a 24-hour front desk and dry cleaning/laundry services. Each morning free breakfast is served. .Places within a short walk of this 3.5-property class Puno hotel include Puno Cathedral and Puno Central Market.

What's nearby

  • Puno Plaza de Armas - 2 min walk - 0.2 km
  • Puno Cathedral - 2 min walk - 0.2 km
  • Casa del Corregidor - 2 min walk - 0.2 km
  • Pine Park - 2 min walk - 0.2 km
  • Puno Central Market - 3 min walk - 0.3 km

Getting around

  • Puno Station - 8 min walk
  • Juliaca (JUL-Inca Manco Capac Intl.) - 74 min drive

Restaurants

  • ‪Mojsa - ‬1 min walk
  • ‪Rupha Cafe - ‬3 min walk
  • ‪Ricos Pan - ‬3 min walk
  • ‪La choza de Oscar - ‬1 min walk
  • ‪Hotel Hacienda Plaza de Armas - ‬2 min walk

About this property

HOTEL QALASAYA

WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. HOTEL QALASAYA also features tour/ticket assistance, concierge services, and laundry facilities.

This 3.5-star Puno hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 11 levels
  • Built in 2009
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • 1 conference room
HOTEL QALASAYA offers 35 accommodations with a safe and a hairdryer. 32-inch flat-screen televisions come with cable channels. This Puno hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

Standard Twin Room
Tierra Viva Puno Plaza
Puno
  • Breakfast included
  • Free Wi-Fi
  • Business services
  • Laundry room
4.6 out of 5, Wonderful, 767 reviews
The price is AU$94
3 Aug - 4 Aug
Tierra Viva Puno Plaza

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PEN 20 per night); reservations required

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9 AM

Family friendly

  • Laundry facilities
  • Living room

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Accessibility

  • No lift

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 2009
  • Renovated entire property - May 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at up to 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: PEN 20 per night (1969 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 20364122242

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Qalasaya
Hotel Qalasaya Puno
Qalasaya
Qalasaya Puno
HOTEL QALASAYA Puno
HOTEL QALASAYA Hotel
HOTEL QALASAYA Hotel Puno
Hotel Qalasaya by DOT Tradition
Hotel Qalasaya by Prima Collection

Frequently asked questions

What is the cancellation policy at HOTEL QALASAYA?

HOTEL QALASAYA offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HOTEL QALASAYA?

As of 1 Aug 2026, prices found for a 1-night stay for 2 adults at HOTEL QALASAYA on 2 Aug 2026 start from AU$82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HOTEL QALASAYA serve breakfast?

You bet, complimentary buffet brekkie is available daily between 6:00 AM and 9 AM.

Is there a free airport shuttle available at HOTEL QALASAYA?

No, HOTEL QALASAYA does not offer an airport shuttle service.

What time are check-in & check-out at HOTEL QALASAYA?

Check-in begins at 1:00 PM. Check-out time is 10 AM.

Are pets allowed at HOTEL QALASAYA?

No, pets are not allowed.

HOTEL QALASAYA Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 84 reviews
Rating 8 - Good. 25 out of 84 reviews
Rating 6 - Okay. 14 out of 84 reviews
Rating 4 - Poor. 7 out of 84 reviews
Rating 2 - Terrible. 3 out of 84 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff were very friendly. The hotel is quite nice and the rooms are very spacious. The hotel is quite cold. We had a space heater in our room and an extra blanket on the bed. The breakfast is okay. The coffee wasn’t very hot. The area around the hotel has lots of restaurants and bars which is lovely.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Jose

Liked: Amenities
Staff at the front desk were super! great!!
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Nichole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here if you want to sleep. There are parties every night near the hotel. You hear everything. Tuesday the party started at 10 pm and lasted until 3am. Wednesday it went from 8pm-5am. The front desk speaks no English. The hotel overall has a moldy smell and the breakfast was not much to talk about. It is in a great location but I would not recommend staying here if you plan on sleeping.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

WILLY

Liked: Amenities
Breakfast was great
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with clean rooms, excellent location and good service. Also a perfect breakfast.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were great, especially Stephanie. The rooms were super nice and spacious. Yummy breakfast and close to the main square. Will definitely be back.
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Maurice

Liked: Cleanliness, amenities
Good location, a bit too pricey for what it is
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Qalasaya is a unique modern hotel tower in the heart of bustling Puno, just off the main pedestrian boulevard. The room was clean and modern, with an excellent shower.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were wonderful, friendly and helpful. The beds were comfortable, the rooms warm and the water hot. The location can not be better, walking distance to Plaza de Armas. The view from the restaurant looks over the Lake and the city. Terrific buffet breakfast. Highly recommended!
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Tomy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

ALOK

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is located near the main plaza, yet in a quiet area. Everything was good, but the highlight of our stay was Gabriela at the front desk—she was truly the heart of this hotel. Kind, attentive, and always eager to help, she assisted us with everything we needed. The only downside was the breakfast buffet. Plates and food items were often in short supply—for example, there were cornflakes available, but no bowls or cold milk. Still, overall, we were satisfied with our stay. Gabriela’s kindness and exceptional service more than made up for these shortcomings.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Stefan

Liked: Cleanliness, staff & service
A bit loud at night
Stayed 2 nights in May 2024
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
The staff were extremely helpful and friendly. The only disappointment was that the elevator stopped working the evening we checked in. And being on the ninth floor, it made it tough to come and go freely for our stay.
Stayed 2 nights in Jun 2022
Verified review

6/10 Okay

Barbara

Disliked: Amenities, property conditions & facilities
Front desk attendant (Hyvere???) was amazing. Room was not too clean and very old. The elevator was out of service for 2 full days which was very difficult. Breakfast was cold and not many options.
Stayed 3 nights in May 2025
Verified review

8/10 Good

GLORIA

Liked: Amenities, property conditions & facilities
To take shower there was not enough hot water
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Sylvain

Liked: Cleanliness, staff & service, amenities
The breakfast had moldy bread and not many options. Which make you think that you should not eat there. Our kids refused to go a second time for breakfast there.
Stayed 3 nights in Jan 2025
Verified review

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to beg to have the room cleaned daily and to have towels and toilet paper. They looked offended we asked. They came once to clean the room and we were taking a late afternoon nap. The came in without knocking at the door… Don’t take a bath the water smells like sulfur or rotten eggs. If you take shower, be aware your TP is going to be soaking wet and that the whole floor is going to be wet also. The soap / shampoo distributors are not in the shower, but 5 ft away! We were sold a room with vista and we got no vista, just a tiny balcony with a 6ft wall as a guard rail. The lobby constantly smelled like ammonia. At 5 am they start the preparing the breakfast buffet on the 10th floor. Guess what? We could hear the noise (and the music) from our room which was on the 4th floor! Tables, plates and utensils were dirty every morning. We were supposed to have 2 complimentary water bottles in the room and … well there was none. The receptionist was almost offended we asked for them. This is a 4 star hotel in name only. Only “deserve” 1 star. Stay away from this place.
Stayed 3 nights in Apr 2026
Verified review

4/10 Poor

Tamara

No internet in spite of advertisement stayed on floor 9 internet only upgraded up to floor 5 …staff knew this but omitted to advise when checking in. No reception, manager not available …leaving staff that don’t speak any English to deal with problems. Had I known about tgeur internet issues …I would never have chosen this hotel . For me it was a big ISSUE. For 3 days.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Paul Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is right in the middle of downtown. Close to restaurants and shopping everything's accessible qithinna block or two. The staff are fantastic and accommodating. The description of the hotel says the room has a balcony but it did not. It did have an outdoor area approximately 3x6 feet roughtly the size of a standio shower. The city is very noisy and a good night sleep is impossible. Revelers start around 2am, pre-recorded messages playing on loud speaker's on repeat every 15 seconds taxis or honking horns all night long. All of this goes on until 630am. The elevator wasnt working so qe had to clim stairs whichbis difficult at this altitude.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Judith

Liked: Staff & service, property conditions & facilities, room comfort

One day in Puno.

Got to the hotel at 6 am and the attendant was not in the lobby. I had to ring the bell several times. He finally showed up 15 minutes later. I had just arrived from an over night bus ride where my husband and i had gotten no sleep so we were a little cranky. Receptionist allowed us to check in early at a cost of 24 dollars extra. Nice hot tea in lobby was appreciated. Beautiful breakfast on the 10th floor with breathtaking views of the city
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Déçue de l’hotel, l’ascenseur ne fonctionnait pas et notre chambre etait au 8e etage. Nous n’avons pas eu d’eau chaude pour la douche . Nous n’avions pas de papier de toilette mais lorsqu’ils l’ont su ils sont venus nous en porter rapidement. La nuit c’etait froid dans le lit. Située dans un bel endroit proche de boutiques et de restaurants. Le buffet dejeuner etait tres bien
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Richard

Disliked: Property conditions & facilities
No dejan agua ya que el agua del grifo no se puede beber
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

Cléa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel hôtel en plein cœur de Puno ! Légèrement bruyant le soir à cause de la rue principale.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tres bien situé bon logement pour 3
Stayed 2 nights in Sep 2024
Verified review

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities, room comfort

Nicht zu empfehlen!

Zimmer hellhörig, ich haben den Nachbarn die halbe Nacht kotzen gehört. Trotz 8. Etage war der Lärm nachts von der Straße direkt vor dem Hotel zu hören, schrecklicher Gesang, Autohupen, Lautsprecherdurchsagen, etc. mitten in der Nacht. Die Matratzen haben ihre besten Jahre hinter sich. Das Licht vom Treppenhaus war die halbe Nacht an und hat durch eine Glasscheibe in das Zimmer geleuchtet. Inbegriffenes Frühstück war gut. Das Personal sollte die Gäste darauf hinweisen die Handtücher am besten unbenutzt zurückzulassen da sonst eine Nachzahlung droht, so etwas habe ich noch in keinem Hotel dieser Welt erlebt und ich war schon in mehr als 100 Hotels zu Gast.
Stayed 1 night in Jul 2024