Van der Valk Hotels - accommodation in La Louvière

I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response.

Staff were so nice Hotel is a bit old especially the room

Clean and spacious room. Comfortable bed. One thing to note, is that there wasn't a great deal of choice at breakfast, but it was more than adequate and everything was very nice. If you want a big range of choices at breakfast, you'll be disappointed. But if you are not fussed about having a range of options you'll be happy as there is enough good food to fill you up!