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Paradise Hot Springs - Thermal Water & Volcano Views

4.0 star property
Hotel with 5 outdoor swimming pools, steps from Paradise Hot Springs

Photo gallery for Paradise Hot Springs - Thermal Water & Volcano Views

5 outdoor pools, pool umbrellas, pool loungers
SELVA Signature Villa, Volcano View | Living room
Food and drink
Breakfast, lunch, dinner served; international cuisine
Outdoor spa tub

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
The current price is AU$439
includes taxes & fees
6 Nov - 7 Nov

Explore the area

View map
3mi. NW of La Fortuna’s Catholic Church, Rd. to Arenal Volcano National Park, La Fortuna, Alajuela, 21007
  • Place, Paradise Hot Springs
    ‪1 min walk‬
  • Place, Baldi Hot Springs
    ‪3 min walk‬
  • Place, Los Lagos Hot Springs
    ‪11 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪10 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
LED TV
Pillow-top bed
Blackout curtains
Separate bedroom
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds

1 bedroom, pillow-top beds, in-room safe, desk

Luxury Room, 2 Queen Beds

9.6 out of 10
Exceptional
(19 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Separate bedroom
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deep Sleep Junior Suite, King Size Bed and Bathtub

Deep Sleep Junior Suite, King Size Bed and Bathtub

Deep Sleep Junior Suite, King Size Bed and Bathtub

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Mini-fridge
Smart TV
Pillow-top bed
Separate bedroom
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Garden View

Deluxe Suite, 1 King Bed, Garden View

Deluxe Suite, 1 King Bed, Garden View

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Blackout curtains
Separate bedroom
Pillow-top bed
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Hot Tub, Volcano View

1 bedroom, pillow-top beds, in-room safe, desk

Luxury Suite, 1 King Bed, Hot Tub, Volcano View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Terrace
Separate sitting area
Soundproofed
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
  • 62 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for SELVA Signature Villa, Volcano View

SELVA Signature Villa, Volcano View | Mountain view

SELVA Signature Villa, Volcano View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow menu
  • 121 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for JADE Romantic Signature Villa

JADE Romantic Signature Villa

JADE Romantic Signature Villa

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow menu
Separate bedroom
Pillow-top bed
  • 121 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for VERANERA Romantic Suite, 1 King Bed, Jetted Tub, Garden Area

VERANERA Romantic Suite, 1 King Bed, Jetted Tub, Garden Area

VERANERA Romantic Suite, 1 King Bed, Jetted Tub, Garden Area

Highlights

Furnished patio
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow menu
Pillow-top bed
  • 62 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the area

La Fortuna

Paradise Hot Springs - Thermal Water & Volcano Views places you steps from Paradise Hot Springs and within a 20-minute stroll of Ecoglide Arenal Park. Highlights at this hotel include 5 outdoor swimming pools, 2 bars/lounges and a restaurant. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Azalia, serves international cuisine and is open for breakfast, lunch and dinner. Phoenix Swim-up Bar is the hotel's own cocktail bar, serving drinks along with lunch and dinner. Enjoy the 2 hot tubs, gym and sauna plus access to hot springs. Other amenities include 2 coffee shops/cafes and free Wi-Fi in public areas. Each morning free local cuisine breakfast is offered between 7:00 AM and 9:30 AM. There's also the convenience of free self parking. .Places within a 30-minute walk of this 4-property class La Fortuna hotel include Natura Eco Park and Go Adventure Park.

What's nearby

  • Paradise Hot Springs - 1 min walk - 0.0 km
  • Kalambu Hot Springs - 2 min walk - 0.2 km
  • Baldi Hot Springs - 3 min walk - 0.3 km
  • Los Lagos Hot Springs - 11 min walk - 1.0 km
  • La Fortuna Waterfall - 12 min drive - 7.3 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 165 min drive

Restaurants

  • ‪Virgita Ristorante - ‬2 min walk
  • ‪Roca di Baldi Sports Bar - ‬5 min walk
  • ‪Red Frog Coffee Roaster - ‬3 min drive
  • ‪Restaurante Las Palmas - ‬10 min walk
  • ‪La Cava Pizza a la Leña - ‬3 min drive

About this property

Paradise Hot Springs - Thermal Water & Volcano Views

Hotel with 5 outdoor swimming pools, steps from Paradise Hot Springs
Paradise Hot Springs - Thermal Water & Volcano Views offers its guests hot springs, 5 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness centre. There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Paradise Hot Springs - Thermal Water & Volcano Views. Self parking is free.

This 4-star La Fortuna hotel is smoke free.

  • 17 guestrooms or units
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2016
  • Local cuisine
  • Breakfast available (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Paradise Hot Springs - Thermal Water & Volcano Views offers 17 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. 40-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This La Fortuna hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. There are 8 hot springs open between 10:00 AM and 9:00 PM.

Similar properties

View from property
The Royal Corin Thermal Water Spa & Resort - Adults Only
  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.9 out of 5, Exceptional, 1,001 reviews
The price is AU$657
includes taxes & fees
20 Nov - 21 Nov
The Royal Corin Thermal Water Spa & Resort - Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:30 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Azalia
  • Ficus Coffee & View Point
  • Phoenix Swim-up Bar

Things to do

  • 2 hot tubs
  • 5 outdoor pools
  • 8 hot springs
  • Gym
  • Sauna
  • Shopping

Family friendly

  • 5 outdoor pools
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 hot springs
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs open from 10:00 AM - 9:00 PM
  • Hot springs water temperature - 38 ºC
  • Hot stone massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Handrails in stairways (80 centimetre high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 9 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Paradise Hot Springs - Thermal Water & Volcano Views

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 115
  • Christmas Eve (24 December) Gala Dinner per child: USD 92 (from 6 to 10 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 115
  • New Year's Eve (31 December) Gala Dinner per child: USD 92 (from 6 to 10 years old)

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: PayPal
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments and PayPal. This property uses solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 10:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradise Hot Springs Thermal Resort La Fortuna
Paradise Hot Springs Thermal La Fortuna
Paradise Hot Springs Thermal
Paradise Hot Springs Thermal
Paradise Hot Springs Thermal Resort Hotel
Paradise Hot Springs Thermal Resort La Fortuna
Paradise Hot Springs Thermal Resort Hotel La Fortuna

Frequently asked questions

Is parking available at Paradise Hot Springs - Thermal Water & Volcano Views?

Yep, Paradise Hot Springs - Thermal Water & Volcano Views has a free self car park.

How much does it cost to stay at Paradise Hot Springs - Thermal Water & Volcano Views?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Paradise Hot Springs - Thermal Water & Volcano Views on 6 Nov 2025 start from AU$439.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Paradise Hot Springs - Thermal Water & Volcano Views?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Paradise Hot Springs - Thermal Water & Volcano Views have a pool?

Yep, and guests love it! Paradise Hot Springs - Thermal Water & Volcano Views has 5 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Paradise Hot Springs - Thermal Water & Volcano Views have a waterslide?

No, there is no waterslide at Paradise Hot Springs - Thermal Water & Volcano Views, but Kalambu Hot Springs is a short 1-minute walk away.

What luxury perks are available at Paradise Hot Springs - Thermal Water & Volcano Views?

Paradise Hot Springs - Thermal Water & Volcano Views features 5 outdoor pools, 2 hot tubs and 2 bars.

What makes Paradise Hot Springs - Thermal Water & Volcano Views a romantic place to stay?

Poolside dining and romance packages, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Paradise Hot Springs - Thermal Water & Volcano Views.

Does Paradise Hot Springs - Thermal Water & Volcano Views serve breakfast?

Yep, free local cuisine brekkie is offered daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at Paradise Hot Springs - Thermal Water & Volcano Views?

No, Paradise Hot Springs - Thermal Water & Volcano Views does not offer an airport shuttle service.

Is there a bar or restaurant at Paradise Hot Springs - Thermal Water & Volcano Views?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Paradise Hot Springs - Thermal Water & Volcano Views?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Paradise Hot Springs - Thermal Water & Volcano Views?

No, pets and service animals are not allowed.

Reviews

Paradise Hot Springs - Thermal Water & Volcano Views Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 675 out of 870 reviews
Rating 8 - Good. 149 out of 870 reviews
Rating 6 - Okay. 27 out of 870 reviews
Rating 4 - Poor. 10 out of 870 reviews
Rating 2 - Terrible. 9 out of 870 reviews

Reviews

10/10 Excellent

Spondon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This the most amazing experience for volcanic spring healing!! Paradise is truly paradise!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is within walking distance to the beach and pleasure activities such as zip lining, surfing, and hiking. There are many restaurants and gift shops within walking distance. The property is beautiful.
Stayed 3 nights in Jul 2025

10/10 Excellent

juan

Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Amazing loved it
Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Stayed 2 nights in Jun 2025

8/10 Good

Lloyd

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff very friendly and good. Hot springs don’t open until 11AM. Relatively small property so can’t really move around—felt like a compound, not a resort. Rooms very large and nice but no views. My wife went ZipLining in the morning and there was essentially nothing for me to do. Pools closed, too small to walk around and even coffee bar not open until 12. Buffet OK but certainly not extensive.
Stayed 2 nights in Jul 2025

10/10 Excellent

Gretchen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el hotel lo recomiendo.
Stayed 3 nights in Jun 2025

10/10 Excellent

Brooke

Stayed 3 nights in Jun 2025

10/10 Excellent

Leandro

Stayed 2 nights in Jun 2025

4/10 Poor

Seeranie

Disliked: Staff & service, amenities
Last year stay was better
Stayed 1 night in Jun 2025

2/10 Terrible

NADIYA

Stayed 1 night in Jun 2025

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great option to have the hot springs nightly. The breakfast was excellent and lots of options including an omelette bar. The food we did pay for at dinner time we were not impressed with but there were excellent dining options in La Fortuna. We did lots of days doing self driving and returning here at night. We were able to do these things from this location: la Fortuna waterfall, Rio Celeste, Arenal 1968 hiking trail, mistico hanging bridges. Only thing they could do is to post to wash your bathing suits after going in the hot springs always as they smell horrible when dry.
Pool bar
Arneal 🌋
Resturant
Stayed 3 nights in Jun 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was so amazing! Excellent service, huge room that was perfectly clean, comfortable beds! The property is kept in great condition, the pools are exceptional! Excellent views. Easily the best hotel we stayed in the entire trip!
Stayed 3 nights in Jun 2025

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort in all aspects

Place was wonderful. Kids loved it. Food was good. Drinks great. All the hot springs were very nice and well maintained. Lots of water temp choices. Beds were very comfortable. The service was great and the staff was very helpful. It was a very pleasant stay. My kids loved it.
Stayed 2 nights in Jun 2025

6/10 Okay

Karolina J

Liked: Cleanliness, property conditions & facilities
We were expecting larger thermal facilities and amenities like towels inside the room, robes etc. Overall the property was clean and well maintained, but compared to other hot springs hotels in the area it was overpriced.
Stayed 1 night in Jun 2025

10/10 Excellent

Iansle, Cape Coral

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Picture and video doesn't show the beauty of this place and most of all it's people. Everything was amazing,will go back for sure.
Stayed 4 nights in Jun 2025

10/10 Excellent

Juan

Stayed 2 nights in May 2025

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Paradise Hot Springs truly lives up to its name! I highly recommend this place for anyone looking for a relaxing and rejuvenating stay in La Fortuna. The setting is absolutely beautiful and peaceful, surrounded by lush greenery with a stunning view of Arenal Volcano right from the property. The hot springs were a highlight—very clean, well-maintained, and the perfect temperature to unwind. The pools are cleaned daily, which we really appreciated. The entire property feels very serene and never crowded. Our room was spacious, spotless, and very comfortable. It’s clear that the staff takes great pride in keeping everything in top condition. If you’re looking for a peaceful escape with gorgeous views, clean facilities, and natural hot springs, this is the place to be. Would definitely stay here again!
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were awesome. Staff was top-notch. Definitely will be back..
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent
Stayed 2 nights in May 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Special thanks to Samir at the front desk! He was very kind and helped us book some activities. I loved our room location. It was right next to a farm with the cutest donkeys that were very friendly! The food was delicious, but very expensive. The breakfast buffet did not have a huge selection, but it was excellent. The grounds were small, but beautiful. I only wish it had a large cold water swimming pool to cool off.
Stayed 6 nights in May 2025

8/10 Good

Monicka Shnay, Philadelphia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet not many people there. No entertainment. Front desk very helpful with everything. Best friend got sick from breakfast for a day and sister got sick from dinner. Food wasnt as good. Hotel beautiful great springs. Drinks not strong at all...we got probably 2 string drinks being there 5days. We left resort to visit other springs about $30pp. We thought we woild got free day pass but wasnt specified.
Stayed 5 nights in Apr 2025

4/10 Poor

Dawn, Myrtle Beach

Travelled with partner
Liked: Amenities
This could be an amazing property. The view at the coffee shop and the infinity pool is perfect. The hot springs are nice. We had a 3rd floor volcano view room with a hot tub and the room was absolutely phenomenal EXCEPT the hundreds of ants that invaded the room every night and other bugs and lizards. I reported this and was told, "well you are in the rainforest that is normal". I had never been here so I accepted it, although it made it very difficult to sleep. I had to put on shoes (which I kept on the bed) to get up at night and walk to the bathroom. When I say hundreds, I literally mean HUNDREDS of large ants crawling all over the floors, walls, and ceiling. We talked to people at surrounding resorts and they did not have this same experience. The front desk lady said she would have someone spray outside our room but that was all she could do. It did not help at all. We realized that the ants were coming in around the air conditioner and the doors had no seals on the bottoms so there was a huge gap that the larger bugs and lizards were entering through. We went on to stay in a tent in the forest of Monteverde after we left La Fortuna and we did not even have the amount of critters enter our tent out in the forest as we did our room at Paradise Hot Springs. I would have rated this resort so much higher but this night time experience in our room was simply unacceptable and the staff just discounted our concerns completely. And no we did not have any food in our room!
Stayed 3 nights in May 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 3 nights in May 2025