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Hotel Los Lagos Spa & Resort

3.5 star property
Family-friendly hotel with 11 outdoor pools and full-service spa

Photo gallery for Hotel Los Lagos Spa & Resort

Hot springs
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Villa, 2 Bedrooms, Mountain View | Balcony
Lake
Breakfast, lunch, dinner served; international cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Place, Los Lagos Hot Springs
    ‪2 min walk‬
  • Place, Kalambu Hot Springs
    ‪13 min walk‬
  • Place, Baldi Hot Springs
    ‪16 min walk‬
  • Airport, La Fortuna (FON-Arenal)
    ‪13 min drive‬

Room options

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

9.2 out of 10
Wonderful
(121 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Mini-fridge
Plasma TV
Private bathroom
Hairdryer
Cable channels
In-room safe
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

9.2 out of 10
Wonderful
(45 reviews)

Highlights

Patio
Air conditioning
Free rollaway/extra beds
Plasma TV
Private bathroom
Hairdryer
Cable channels
In-room safe
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

About the area

La Fortuna

A family-friendly stay in La Fortuna awaits you at Hotel Los Lagos Spa & Resort. Within steps you'll find Los Lagos Hot Springs and Baldi Hot Springs within a 15-minute stroll. Highlights at this hotel include 11 outdoor swimming pools, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Las Palmas, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, nightclub, Hot tub and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free buffet breakfast is offered between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class La Fortuna hotel include Arenal Volcano National Park and Tabacon Hot Springs.

What's nearby

  • Los Lagos Hot Springs - 2 min walk - 0.2 km
  • Paradise Hot Springs - 13 min walk - 1.1 km
  • Kalambu Hot Springs - 13 min walk - 1.1 km
  • Termales Los Laureles - 14 min walk - 1.3 km
  • Baldi Hot Springs - 16 min walk - 1.4 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 168 min drive

Restaurants

  • ‪Virgita Ristorante - ‬12 min walk
  • ‪Soda La Palma - ‬5 min drive
  • ‪Roca di Baldi Sports Bar - ‬16 min walk
  • ‪Restaurante Las Palmas - ‬1 min walk
  • ‪Surá Bar & Bistro - ‬3 min drive

About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and full-service spa
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

  • 96 guestrooms or units
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CRC 32500
  • Christmas Eve (24 December) Gala Dinner per child: CRC 17500 (from 3 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CRC 42500

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Frequently asked questions

What is the cancellation policy at Hotel Los Lagos Spa & Resort?

Hotel Los Lagos Spa & Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Los Lagos Spa & Resort?

Yep, Hotel Los Lagos Spa & Resort has a free self car park.

Is there a spa on site at Hotel Los Lagos Spa & Resort?

Yep, there is an onsite spa at Hotel Los Lagos Spa & Resort. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hotel Los Lagos Spa & Resort have a pool?

Yep, and guests love it! Take your pick from 11 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hotel Los Lagos Spa & Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Los Lagos Spa & Resort?

Hotel Los Lagos Spa & Resort features 11 outdoor pools, a full-service spa and a nightclub.

Is Hotel Los Lagos Spa & Resort family-friendly?

You bet! With amenities such as a children's pool, a waterslide and laundry facilities, it's no surprise that Hotel Los Lagos Spa & Resort is a hit with families.

Does Hotel Los Lagos Spa & Resort serve breakfast?

You bet, our visitors give top marks to the free buffet brekkie here! Offered daily between 6:30 AM and 9:30 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hotel Los Lagos Spa & Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Los Lagos Spa & Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Los Lagos Spa & Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Los Lagos Spa & Resort?

No, only service animals are allowed.

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1046 out of 1292 reviews
Rating 8 - Good. 167 out of 1292 reviews
Rating 6 - Okay. 42 out of 1292 reviews
Rating 4 - Poor. 25 out of 1292 reviews
Rating 2 - Terrible. 12 out of 1292 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love it! Beautiful resort. Some parts are outdated but they do an amazing job to keep things looking nice. The staff is very friendly. The only time we had an issue was with room service. The guy rolled his eyes that we complained about the food being cold. Just recommend going to the on site restaurant much better there!! I would stay here again though!
Stayed 5 nights in Sep 2025

10/10 Excellent

Ersin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous property!!! We were blown away by the beauty of the region and this resort. The property is so well maintained and there is obvious pride in the work done there. And the hot springs are wonderful at Los Lagos!!! Highly recommend!!!
Stayed 2 nights in Sep 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities
Beautiful pools.
Stayed 1 night in Sep 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Delicious breakfast, excellent room service, very friendly and helpful staff, beautiful view of the volcano.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the large room size, super clean, safe, relaxing, friendly staff, beautiful gardens and hot springs! Definately will return to Los Lagos
Stayed 2 nights in Sep 2025

10/10 Excellent

Jessica

Stayed 5 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had so much fun in the swim up bar hot spring! Great location.
Stayed 1 night in Sep 2025

10/10 Excellent

Cecille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Cindy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot and cold pools were awesome. Swim up bar with tables in the water in the hot pool and landscaping was beautiful around the entire facility. Food in the restaurant was exceptional, which you don't find most of the time at the hotel you are staying at.
Stayed 2 nights in Sep 2025

10/10 Excellent

Babu And Camile, Cedar Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Sep 2025

10/10 Excellent

TATIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s absolutely dreamy
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Friendly staff. Thermal pools were wonderful and relaxing. They could use some regular seating inside the rooms (307). Overall wonderful stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Marie

Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Spacious rooms. Great for families.
Stayed 2 nights in Aug 2025

8/10 Good

Rahim

Stayed 3 nights in Aug 2025

10/10 Excellent

Gabrio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always
Stayed 1 night in Aug 2025

6/10 Okay

Amy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hot springs were disgusting and dirty due too the large number of people. They sell very cheap day passes while they charge guest of the hotel an extremely high price to share the limited pools with people paying $30 for a day pass. Water was cloudy, probably from all the kids pee. Will never return here.
Stayed 2 nights in Aug 2025

8/10 Good

NORMA

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 5 nights in May 2025

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The grounds were stunning. Our family really enjoyed the hot spring pools and the kids loved the cooler swimming pools with slides. The included breakfast was fantastic and the staff on the resort was super friendly and helpful. The room was super clean, although dated in appearance. This did not bother us at all as we were rarely in the room. The only negative I can think of is that there was no weather stripping on the bottom of the room door and at nighttime (everynight) there were massive ants that would come in under the front door. I took a towel each night and jammed it underneath the door to prevent this. The resort is quite large and there is a shuttle that runs to take you around. It was super easy and not even a nuissance. We loved the resort and would recommend to others and hope to come back again one day.
Stayed 4 nights in Aug 2025

10/10 Excellent

Luis, Santa Cruz

Stayed 1 night in Aug 2025

8/10 Good

Hong

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Excellent location - close to town but also still peaceful. Would stay again for sure!
Stayed 6 nights in Aug 2025

10/10 Excellent

Tami, Westbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and the volcano view point was awesome!
Stayed 3 nights in Aug 2025