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Traders Hotel Kuala Lumpur

Property class: 5 and above

Photo gallery for Traders Hotel Kuala Lumpur

3 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
Suite, 1 King Bed (Twin Towers View) | Living room
Rooftop bar
Executive Room, 1 King Bed (Traders Club, Twin Towers View)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$168
includes taxes & fees
10 May - 11 May

Explore the area

View map
Kuala Lumpur City Centre, Kuala Lumpur, 50088
  • Place, Kuala Lumpur Convention Centre
    ‪1 min walk‬
  • Place, KLCC Park
    ‪2 min walk‬
  • Place, Suria KLCC Shopping Centre
    ‪5 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds (Twin Towers View)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds (Twin Towers View)

9.6 out of 10
Exceptional
(13 reviews)
  • Park view
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(65 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

9.0 out of 10
Wonderful
(14 reviews)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Twin Towers View)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Twin Towers View)

9.2 out of 10
Wonderful
(46 reviews)
  • Park view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Traders)

Club Room, 1 King Bed (Traders)

Club Room, 1 King Bed (Traders)

9.4 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Twin Towers View)

Suite, 1 King Bed (Twin Towers View)

Suite, 1 King Bed (Twin Towers View)

8.8 out of 10
Excellent
(9 reviews)
  • Park view
  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

Suite, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

8.4 out of 10
Very good
(15 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds (Traders, Twin Towers View)

Club Room, 2 Single Beds (Traders, Twin Towers View)

Club Room, 2 Single Beds (Traders, Twin Towers View)

9.6 out of 10
Exceptional
(4 reviews)
  • Park view
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Room, 1 King Bed (Traders, Twin Towers View)

Club Room, 1 King Bed (Traders, Twin Towers View)

Club Room, 1 King Bed (Traders, Twin Towers View)

10.0 out of 10
Exceptional
(4 reviews)
  • Park view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe King Room (Newly Refurbished)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room (Newly Refurbished)

  • Sleeps 3

View all photos for Deluxe Twin Room (Newly Refurbished)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room (Newly Refurbished)

  • Sleeps 3

View all photos for Deluxe King Room With Twin Towers View (Newly Refurbished)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room With Twin Towers View (Newly Refurbished)

  • Sleeps 3

View all photos for Deluxe Twin Room With Twin Towers View (Newly Refurbished)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room With Twin Towers View (Newly Refurbished)

  • Sleeps 3

View all photos for Traders Club King Room With Twin Towers View (Newly Refurbished)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Traders Club King Room With Twin Towers View (Newly Refurbished)

  • Sleeps 3

View all photos for Traders Club Twin Room With Twin Towers View (Newly Refurbished)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Traders Club Twin Room With Twin Towers View (Newly Refurbished)

  • Sleeps 3

View all photos for Deluxe Room With Garden View (Newly Refurbished)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room With Garden View (Newly Refurbished)

  • Sleeps 3

View all photos for Traders Club Executive Room With Twin Towers View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Traders Club Executive Room With Twin Towers View

  • Sleeps 3

View all photos for Executive Room, 1 King Bed (Traders Club, Twin Towers View)

Executive Room, 1 King Bed (Traders Club, Twin Towers View)

Executive Room, 1 King Bed (Traders Club, Twin Towers View)

  • Park view
  • Sleeps 4
  • 1 King Bed

View all photos for City View Suite (Newly Refurbished)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

City View Suite (Newly Refurbished)

  • Sleeps 3

View all photos for Suite With Twin Towers View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite With Twin Towers View

  • Sleeps 3

View all photos for Traders Club (Newly Refurbished)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Traders Club (Newly Refurbished)

  • Sleeps 3

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About the area

Kuala Lumpur

Traders Hotel Kuala Lumpur puts you in the heart of Kuala Lumpur, connected to the convention centre and within just a 10-minute stroll of popular attractions like KLCC Park and Petronas Twin Towers. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include Swedish massages and body wraps along with aromatherapy and reflexology. The buffet restaurant, Gobo Chit Chat, is open for breakfast, lunch and dinner. SkyBar is the hotel's own rooftop bar. Enjoy the gym, steam room and pool loungers. Business amenities include 10 meeting rooms, a business centre, and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Attractions within a 10-minute walk of this 5-property class Kuala Lumpur City Centre hotel include Pavilion Kuala Lumpur and Suria KLCC Shopping Centre.

What's nearby

  • Kuala Lumpur Convention Centre - 1 min walk - 0.0 km
  • KLCC Park - 2 min walk - 0.2 km
  • Suria KLCC Shopping Centre - 5 min walk - 0.5 km
  • Pavilion Kuala Lumpur - 9 min walk - 0.8 km
  • Petronas Twin Towers - 10 min walk - 0.9 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 4 min drive
  • Persiaran KLCC MRT Station - 8 min walk
  • Kuala Lumpur International Airport (KUL) - 50 min drive

Restaurants

  • ‪SkyBar Kuala Lumpur - ‬1 min walk
  • ‪Bara On Six - ‬1 min walk
  • ‪Roselle Coffee House - ‬3 min walk
  • ‪Hall 2 - ‬2 min walk
  • ‪Santai Pool & Lounge - ‬3 min walk

About this property

Traders Hotel Kuala Lumpur

Traders Hotel Kuala Lumpur offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre, 10 meeting rooms, and limo/town car service. A steam room, spa services, and multilingual staff are also featured at the luxury Traders Hotel Kuala Lumpur. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 01 building
  • 571 guestrooms or units
  • 34 levels
  • 3 dining venues
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Traders Hotel Kuala Lumpur offers 571 air-conditioned accommodations with minibars and espresso makers. Beds feature down duvets. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 92 for adults and MYR 46 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bara On Six
  • Gobo Chit Chat
  • OnTheGo
  • SkyBar

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre

Outdoors

  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Lift (121 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 34 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 250.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 92 for adults and from MYR 46 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Kuala Lumpur Traders
Hotel Traders
Hotel Traders Kuala Lumpur
Kuala Lumpur Hotel Traders
Kuala Lumpur Traders
Kuala Lumpur Traders Hotel
Traders Hotel
Traders Hotel Kuala Lumpur
Traders Kuala Lumpur
Traders Kuala Lumpur Hotel
Traders Hotel Kl
Traders Hotel, Kuala Lumpur Hotel Kuala Lumpur
Traders Kl
Traders Kuala Lumpur
Traders Hotel Kuala Lumpur Hotel
Traders Hotel Kuala Lumpur Kuala Lumpur
Traders Hotel Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Traders Hotel Kuala Lumpur?

Traders Hotel Kuala Lumpur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Traders Hotel Kuala Lumpur?

As of 25 Apr 2026, prices found for a 1-night stay for 2 adults at Traders Hotel Kuala Lumpur on 10 May 2026 start from AU$168, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Traders Hotel Kuala Lumpur?

Yep, Traders Hotel Kuala Lumpur has a free self car park. Onsite parking is limited.

Is there a spa on site at Traders Hotel Kuala Lumpur?

Yep, there is an onsite spa at Traders Hotel Kuala Lumpur. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Traders Hotel Kuala Lumpur have a pool?

Traders Hotel Kuala Lumpur has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 6:00 PM.

What luxury perks are available at Traders Hotel Kuala Lumpur?

Traders Hotel Kuala Lumpur features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, 24-hour room service and espresso makers.

What makes Traders Hotel Kuala Lumpur a romantic place to stay?

Couples spa treatments and garden-view dining, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Traders Hotel Kuala Lumpur.

Is Traders Hotel Kuala Lumpur family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Traders Hotel Kuala Lumpur is a hit with families.

Are there hot tubs in the rooms at Traders Hotel Kuala Lumpur?

No, but there are deep-soaking baths in the guestrooms.

Does Traders Hotel Kuala Lumpur serve breakfast?

Yep, our travelers adore the buffet breakfast here! Available daily from 6:30 AM to 10:30 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Traders Hotel Kuala Lumpur?

No, Traders Hotel Kuala Lumpur does not offer an airport shuttle service.

Is there a bar or restaurant at Traders Hotel Kuala Lumpur?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Traders Hotel Kuala Lumpur?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Traders Hotel Kuala Lumpur?

No, pets are not allowed.

Is there a golf course on site at Traders Hotel Kuala Lumpur?

There isn't one on site, but Royal Selangor Golf Club is a short 16-minute walk away.

Traders Hotel Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 1002 reviews
Rating 8 - Good. 207 out of 1002 reviews
Rating 6 - Okay. 52 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Brett

Liked: Cleanliness
Stayed 3 nights in Mar 2026

10/10 Excellent

Nurul Amirah

Stayed 3 nights in Jan 2026

10/10 Excellent

Berwin Cochien

Stayed 2 nights in Jan 2026

10/10 Excellent

Faiz Affandy, Long Beach

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Sandra

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
Spotless, beautiful, excellent staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Bandara

Liked: Cleanliness, staff & service, amenities
Yes but and all the staff were very polite and helpful and friendly
Stayed 4 nights in Jan 2026

10/10 Excellent

Sahista

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome service, clean room,clean shower, daily cleanup, spa is great with great service. Absolutely worth the money. Views from the room is spectacular and club dining and gobo chit chat was excellent.
Stayed 7 nights in Jan 2026

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities
Amazing service from staff throughout the whole hotel. Special mention to the staff who took care of our room.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ijaz

Stayed 7 nights in Jan 2026

10/10 Excellent

Annie

Stayed 2 nights in Jan 2026

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly connected to KLCC convention Center. Very convenient and comfortable.
Stayed 4 nights in Dec 2025

8/10 Good

Behzad

Stayed 1 night in Jan 2026

10/10 Excellent

Oliver

Stayed 4 nights in Jan 2026

10/10 Excellent

Cui hua, San Francisco

Stayed 3 nights in Jan 2026

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was good - room was large and comfortable and the hotels location was great. The view from the pool area was fantastic - but also to be honest, a little odd. You can use the pool until 7pm when it turns into a bar but what we didn’t realise is the bar is open all day and to non hotel guests. I thought it would have more of a health club vibe in the day with areas to relax - but the bar cushions etc where still on chairs which made it difficult to find anywhere to sit when you’re wet but also non hotel guests are there to use the bar, eats lunch and take selfies of themselves with the view which made me feel very self conscious and it wasn’t a relaxing vibe with the music etc - that was a shame
Stayed 3 nights in Jan 2026

6/10 Okay

YAU NI

Stayed 2 nights in Dec 2025

6/10 Okay

Chrissy

Travelled with partner
Liked: Cleanliness
The hotel is dated but clean. The club lounge is oversubscribed and cannot handle the number of guests using it - simple things like wine and water glasses aren't available at peak times. The twin towers view from the club bedrooms is however unbeatable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bhavini

Stayed 3 nights in Jan 2026

10/10 Excellent

Yiming

Travelled with family
Liked: Cleanliness, property conditions & facilities
The entire stay was amazing with spotless room, super helpful staff and amazing view if you live in a club room. Best location as well, will def return in the future.
Stayed 3 nights in Dec 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
My email enquiries were always promptly replied prior to my arrival. The check-in service at the club lounge was courteous, but I had to wait about 1.5 hours for the housekeeper to clear the booked club room. The room was very clean, and had a clear and direct view of Petronas Twin Towers and the KLCC Park. I like the buggy ride provided between the hotel and Suria KLCC, it saved me a lot of time. Checking out was very smooth, and the doorman kept a lookout for my e-hailing car. The stay made my New Year very special.
Stayed 1 night in Dec 2025

10/10 Excellent

Faiz Affandy, Long Beach

Stayed 2 nights in Dec 2025

10/10 Excellent

Jawaid

Stayed 1 night in Dec 2025

6/10 Okay

Yong Qin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room wasn’t ready when we first arrived, which is a dent to our experience but still alright. Went to the sky bar and was asked to pay out of the blue as our deposit wasn’t registered in the system. Went down to check at the lobby and was informed that there was an accident while checking in which resulted in this inconvenience. Tried booking the spa, no receptionist was present after few tries. Tried booking online and there was no confirmation or response. Went to the lobby to check and was told they couldn’t confirm a booking. Received an email that booking isn’t confirmed on the day of the supposed spa booking. My wife went to lunch again at the Sky Bar and was told to pay right away after placing her order despite the earlier deposit (again). Left us feeling disrespected as though we couldn’t pay or is planning to flee the hotel without paying. When asked for a review via WhatsApp, communicated these bad experiences and was offered complimentary breakfast and a visit to their lounge at no charge as a form of service recovery. The first guest experience here is bad and not what we expected from the Shangri-la line of hotels. We acknowledge the service recovery attempt though but we were out for the day and did not take them up ultimately.
Stayed 2 nights in Dec 2025

10/10 Excellent

Binte Hussain, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is excellent. Staff friendly. Breakfast could have been better with selection & taste
Stayed 3 nights in Dec 2025

10/10 Excellent

Sophie

Liked: Cleanliness, amenities, property conditions & facilities
Check in was available ahead of time. Staff made everything possible to please their guests.
Stayed 3 nights in Dec 2025