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4.3 out of 5

"My wife-Adeline MLC, is a regular contributor in tripadvisor. I will also get my wife to review this hotel. This is the first time we stayed with West ... " More

By a verified traveller on Mon 31 Dec 2018

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at The Westin Kuala Lumpur. Within steps you'll find Pavilion Kuala Lumpur and Lot 10 Shopping Centre within a short 5-minute stroll. Highlights at this family-friendly hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

All 443 rooms feature LED TVs with satellite channels, and you can enjoy iPod docks, WiFi, and separate bathtubs and showers. Nice touches include bathrobes, slippers, and free toiletries. 24-hour room service, coffee/tea makers, and free newspapers are also available.

The restaurant, The Living Room, serves international cuisine and is open for breakfast, lunch, and dinner. 443 Bar Lounge is the hotel's own lobby lounge, serving drinks along with dinner. Enjoy the 24-hour fitness center, kids' swimming pool, and pool loungers as well as access to aerobics classes. 5554 square feet (516 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 5-star Kuala Lumpur City Centre hotel include Bukit Bintang Plaza and Sungei Wang Plaza.

Deluxe Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$96* Per night/room 8 Sep. - 9 Sep.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Westin, Club Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Kuala Lumpur ratings based on 7 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Kuala Lumpur

Everyone (7)
5 out of 5

Posted by on 8 Oct. 2019

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3 out of 5

Posted by on 29 Jul. 2019

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5 out of 5
My wife-Adeline MLC, is a regular contributor in tripadvisor. I will also get my wife to review this hotel. This is the first time we stayed with Westin,KL.(From 23 DEC) Previous year we stayed at Shangri-La, KL. For comparison Shangri-La's room is about 20% larger much more luxurious but also $40AUD more expensive. Overall for the price we paid, it is a very nice 5 star hotel. The staffs are very friendly. I lost my phone at Level 1 pool area and later thanks to Reeza and LAN for returning my phone to our ROOM 1901. I would highly recommended this hotel if you budget is around $175-$185AUD (Australian dollar/about $550MYR ringgit per night) -JOHN, Perth.WA. Australia

Posted by , from Perth, AUS on 31 Dec. 2018

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Comment from Hotel Management

16 Jan. 2019 by The Westin Kuala Lumpur

Dear John, Thank you for taking the time to review The Westin Kuala Lumpur, and we are so glad that you had a wonderful stay with us. We will shared the good news to our respective associates. Once again thank you so much for staying with us.

3 out of 5
The hotel has definitely deteriorated. Breakfast was terribly disappointing & we actually cancelled after 2 days of poor quality. Bathroom amenities were average & the towels were smelly and so small. Definitely not 5 star standards. Hotel staff were excellent.

Posted by , from Australia on 10 Apr. 2018

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5 out of 5

Great if you want to go shopping!!!

Pretty much everything was excellent. Staff friendly and helpful. We arrived at 9am and they let us into our room which was amazing. My only complaint was Prego - at 9pm at night (after being told they were fully booked and we couldnt eat at 6pm) we tried to get some dessert and coffee to take to our room. It took 20 minutes and the place was nearly empty. Serving was tiny and not worth the money. My coffee sat for 10 minutes before it was given to me with my dessert. Staff were a bit rude and disinterested as well. Wasnt a great experience at Prego. Apart from that... everything was excellent!!!

Posted by , from Australia on 25 May 2017

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4 out of 5

In the heart of the city, very convenient locatio

Pros: Very generous with their late checkout time, pool area is great
Cons: The table tennis table needs fixing, there were no table tennis balls. Staff did not replace them the next day despite stating that they would
Location: Across the road from gallery shopping center. Close to mono rail.
This was our fourth stay at the hotel. Our 4 night stay was the conclusion of a seven week holiday. The hotel ticks all the boxes..

Posted by , from gold coast Australia on 19 Mar. 2016

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5 out of 5
Cons: Rooms looking a little worn, could do with a slight update/upgrade.
Location was fantastic, staff very efficient and friendly.

Posted by , from Sydney on 8 Jul. 2015

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Property Features

The Westin Kuala Lumpur offers its guests an outdoor pool, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 5554 square feet (516 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and a garden are also featured at the luxury The Westin Kuala Lumpur. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 1 building
  • 443 guestrooms or units
  • 35 levels
  • 2 bars or lounges
  • 5554 sq ft of conference space
  • 516 sq m of conference space
  • Built in 2003
  • Dining venue
  • Bar by the pool
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (58.3 km / 36.2 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.6 km / 1.6 mi)
  • Metro station: Bukit Bintang Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Kuala Lumpur offers 443 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. 42-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Kuala Lumpur hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

The Living Room - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Splash - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

443 Bar Lounge - This lobby lounge specializes in international cuisine and serves dinner only. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Westin Kuala Lumpur

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) and Commitment to Clean (Marriott) guidelines.

  • Car recommended
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Service animals not allowed
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 80 for adults and MYR 44 for children (approximately)
  • Fee for in-room wireless Internet: MYR 0.00 per day (rates may vary)
  • Self parking fee: MYR 5 per day
  • Valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Westin
  • Westin Hotel Kuala Lumpur
  • Westin Kuala Lumpur
  • Westin Kuala Lumpur Hotel
  • The Westin Kuala Lumpur Hotel Kuala Lumpur
  • The Westin Kuala Lumpur Hotel
  • The Westin Kuala Lumpur Kuala Lumpur
  • The Westin Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Pool access available from 5:00 AM to midnight.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.