4.7 out of 5

"The hotel has definitely deteriorated. Breakfast was terribly disappointing & we actually cancelled after 2 days of poor quality. Bathroom amenities w ... " More

By a verified traveller on Tue 10 Apr 2018

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at The Westin Kuala Lumpur. Within steps you'll find Pavilion Kuala Lumpur and Lot 10 Shopping Centre within a short 5-minute stroll. Highlights at this family-friendly hotel include 5 restaurants, an outdoor swimming pool and a 24-hour fitness centre.

All 443 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, DVD players and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and slippers, while pillowtop beds invite a good night's rest. Additionally, coffee/tea makers, free newspapers and free bottled water are available.

The restaurant, The Living Room, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the fitness centre, sauna and kids' swimming pool as well as access to yoga classes. Business amenities include a conference centre, a business centre and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Bukit Bintang hotel include Sungei Wang Plaza and Jalan Alor.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$139* Per night/room 29 Sep. - 30 Sep.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, Business Lounge Access

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Westin, Club Suite, 1 Bedroom, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Kuala Lumpur ratings based on 47 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Kuala Lumpur

Everyone (23) Couples (20) Family (4)
3 out of 5

Posted by on 29 Jul. 2019

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5 out of 5
My wife-Adeline MLC, is a regular contributor in tripadvisor. I will also get my wife to review this hotel. This is the first time we stayed with Westin,KL.(From 23 DEC) Previous year we stayed at Shangri-La, KL. For comparison Shangri-La's room is about 20% larger much more luxurious but also $40AUD more expensive. Overall for the price we paid, it is a very nice 5 star hotel. The staffs are very friendly. I lost my phone at Level 1 pool area and later thanks to Reeza and LAN for returning my phone to our ROOM 1901. I would highly recommended this hotel if you budget is around $175-$185AUD (Australian dollar/about $550MYR ringgit per night) -JOHN, Perth.WA. Australia

Posted by , from Perth, AUS on 31 Dec. 2018

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Comment from Hotel Management

16 Jan. 2019 by The Westin Kuala Lumpur

Dear John, Thank you for taking the time to review The Westin Kuala Lumpur, and we are so glad that you had a wonderful stay with us. We will shared the good news to our respective associates. Once again thank you so much for staying with us.

3 out of 5
The hotel has definitely deteriorated. Breakfast was terribly disappointing & we actually cancelled after 2 days of poor quality. Bathroom amenities were average & the towels were smelly and so small. Definitely not 5 star standards. Hotel staff were excellent.

Posted by , from Australia on 10 Apr. 2018

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5 out of 5

Great if you want to go shopping!!!

Pretty much everything was excellent. Staff friendly and helpful. We arrived at 9am and they let us into our room which was amazing. My only complaint was Prego - at 9pm at night (after being told they were fully booked and we couldnt eat at 6pm) we tried to get some dessert and coffee to take to our room. It took 20 minutes and the place was nearly empty. Serving was tiny and not worth the money. My coffee sat for 10 minutes before it was given to me with my dessert. Staff were a bit rude and disinterested as well. Wasnt a great experience at Prego. Apart from that... everything was excellent!!!

Posted by , from Australia on 25 May 2017

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4 out of 5

In the heart of the city, very convenient locatio

Pros: Very generous with their late checkout time, pool area is great
Cons: The table tennis table needs fixing, there were no table tennis balls. Staff did not replace them the next day despite stating that they would
Location: Across the road from gallery shopping center. Close to mono rail.
This was our fourth stay at the hotel. Our 4 night stay was the conclusion of a seven week holiday. The hotel ticks all the boxes..

Posted by , from gold coast Australia on 19 Mar. 2016

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5 out of 5
Cons: Rooms looking a little worn, could do with a slight update/upgrade.
Location was fantastic, staff very efficient and friendly.

Posted by , from Sydney on 8 Jul. 2015

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5 out of 5
Pros: Location
Cons: Nothing really
across.the shopping centre and close proximity to public transport

Posted by , from Australia - VIC - Melbourne on 18 Jan. 2015

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5 out of 5
Pros: Amazing location
Location: Australia

Posted by , from Australia on 27 Dec. 2014

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5 out of 5
Pros: Location, near to main shopping malls
Cons: Rooms are dated, parking lot is cramped, KLCC view is now blocked by new buildings.

Posted by on 24 Dec. 2014

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5 out of 5
Pros: The exceptional presentation. And the gym/pool combo in the middle of the city
Cons: No wifi in rooms
Location: Perfect
Facilities: State of the art; Value: Great deal; Service: Remarkable; Cleanliness: Immaculate;

Posted by , from Australia - NSW - Sydney on 21 Dec. 2014

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Property Features

The Westin Kuala Lumpur offers its guests an outdoor pool, a kid's pool, a sauna, and a 24-hour fitness centre. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi and wired Internet are free in public spaces. A business centre and a limo/town car service are available. A BBQ, multilingual staff, and gift shops/news stands are also featured at the luxury The Westin Kuala Lumpur. A round-trip airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 1 building
  • 443 guestrooms or units
  • 35 levels
  • 5 dining venues
  • Built in 2003
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Gift shop
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (58.8 km / 36.5 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.6 km / 1.6 mi)
  • Metro station: Bukit Bintang Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Kuala Lumpur offers 443 forms of air-conditioned accommodation with DVD players and minibars. Beds feature pillowtop mattresses. 40-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

The Living Room – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Qba Bar and Grill – This steakhouse specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open selected days.

Five Sen5es – This restaurant specialises in Chinese cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Prego – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Splash – This restaurant serves lunch and dinner. A children's menu is available. Reservations are required.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at The Westin Kuala Lumpur

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per night
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: MYR 88 for adults and MYR 44 for children (approximately)
  • Airport shuttle fee: MYR 265 per vehicle (one way)
  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per day
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Westin
  • Westin Hotel Kuala Lumpur
  • Westin Kuala Lumpur
  • Westin Kuala Lumpur Hotel
  • The Westin Kuala Lumpur Hotel Kuala Lumpur
  • The Westin Kuala Lumpur Hotel
  • The Westin Kuala Lumpur Kuala Lumpur
  • The Westin Kuala Lumpur Hotel Kuala Lumpur

You should know

  • The Westin Kuala Lumpur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.