Skip to main content
Beginning of main content
4.7 out of 5

"Sunway lagoon Resort is an excellent destination for families of all ages, The rooms are large enough, with bedding for 4 comfortably managed with a k ... " More

By a verified traveller on Fri 04 Nov 2016

Enter dates to see availability

Hotel Description

A luxury stay in Petaling Jaya awaits you at Sunway Resort. You'll be 13 km (8.1 mi) from Bukit Jalil National Stadium and 13.4 km (8.3 mi) from Mid Valley Mega Mall. Highlights at this resort include 3 restaurants, an outdoor swimming pool, and a bar/lounge.

All 460 individually decorated rooms feature free wired Internet, in-room childcare, and free newspapers. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include bathrobes and slippers. 24-hour room service, free bottled water, and safes are also available.

The restaurant, The Resort Café, serves international cuisine and is open for breakfast, lunch, and dinner. Enjoy the fitness center, seasonal outdoor swimming pool, and kids' swimming pool. Conference space, a business center, and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4.5-star Petaling Jaya resort include Shah Alam Blue Mosque and Malaysian Houses of Parliament.

Family Terrace

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunway Grand Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Aquaventure Terrace

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Bedroom, Connecting Rooms

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunway Resort ratings based on 23 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sunway Resort

Everyone (5) Couples (2) Family (16)
1 out of 5

Very disappointed

We have been to this hotel every year for the last 6 years and this was the worst stay we have ever had, we were booked into smaller than normal rooms with bad views compared to rooms previous years, was asked for change of room, receptionist tried to argue that I booked the wrong room but finally understood what I was saying and said I would need to check the next day to see room availability, we had breakfast on our first morning and I was struck down with bad food poisoning, the breakfast is usually the highlight of our stay, my partner and child went for breakfast the following morning and sighted cockroaches so this is probably why I had food poisoning, the rest of my family avoided meals for the remainder of our stay, i brought my concerns up with reception and they couldn't even look at me while I spoke to them and just responded "I'm so sorry", besides these issues the room was run down, dirty and my hand was scratched on the door trying to enter.

Posted by on 20 Apr. 2017

Was this review helpful to you?
5 out of 5

Service with a smile

Pros: The service & staff made it a great holiday & made us feel special, The pool was great & the food fantastic. Also the grand entrance was spectacular
Cons: Nothing,
Location: Great location with mega shopping mall next door with ice skating, cinemas, ten pin bowling , a million shops & food outlets, nice restaurants close 2
Sunway lagoon Resort is an excellent destination for families of all ages, The rooms are large enough, with bedding for 4 comfortably managed with a king & a queen , extra roll a way also available if required, Our room overlooked the theme park & the pool. The pool is great with kids pool at either end , waterfalls, Grotto & crystal clear water, also had friendly lifeguard on duty all day so parents can relax & kick back with a cocktail prepared by the terrific staff at the pool bar. Hotel is literally built alongside the Sunway Lagoon Theme & water park which is a must for families - we had a great fun day out at the park & left totally spent from full day of water sliding with plenty to amuse all ages. The highlight for us was the brilliant staff at the hotel, from the welcoming door attendants (Mary & Casey had a permanent smile on their faces & were great) the restaurant staff & Chefs in the Resort Café , Sarbani on the evening shift was great & arranged a birthday cake for our daughters 7th & chef Halid taught us how to make Roti bread, The waiting staff were always friendly & efficient .

Posted by , from Yarrawonga Australia on 4 Nov. 2016

Was this review helpful to you?
5 out of 5

Very fancy hotel with great amenities

We had a great time, enjoying the nice room, great service and awesome pool area. Some things we would have expected are a kids club, unlimited access to the sunway theme park and better transportation options and tourist day trip options.

Posted by on 18 Sep. 2016

Was this review helpful to you?
5 out of 5

It was one of the nicest Hotels we have stayed in

Pros: Everything
Cons: Nothing
Location: Excellent Location. Right next to the water park.
The Staff were exellent, very friendly and accommodating. We will recommend this Hotel to all our friends.

Posted by , from Brisbane on 4 Oct. 2015

Was this review helpful to you?
3 out of 5
Cons: Shower

Posted by , from Australia - VIC - Melbourne on 2 Dec. 2014

Was this review helpful to you?
5 out of 5
Pros: Resort attached to theme park.
Cons: Hard to pick
Location: Outstanding
Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless; lived it with two kids under 7

Posted by , from Australia - SA - Adelaide on 9 Oct. 2014

Was this review helpful to you?
5 out of 5
Pros: Sunway Lagoon Theme Park
Location: Wonderful
Facilities: Top of the line; Value: Great deal; Service: Phenomenal; Cleanliness: Spotless;

Posted by , from Australia - ACT - Canberra on 15 Jul. 2014

Was this review helpful to you?
5 out of 5
Pros: Staff Was very good . Location for me was perfect . kids enjoy their time .
Cons: I didnt have any bad experience at all . and im sure i will back again
Location: Perfect, Wonderful
Value: Great deal, Fantastic; Service: Phenomenal; Cleanliness: Beautiful; 25 minutes from the city not bad at all . Amazin staff at the pool bar . thnx al lot

Posted by , from Australia - NSW - Sydney on 12 May 2014

Was this review helpful to you?
4 out of 5
Pros: Close to theme park, shopping. great for the kids.
Cons: Room need to be renovated. No separate service for those who purchase yearly passes at theme park, had to wait in line like everyone else.
Location: Close to everything
Facilities: Good, Fridge is not cold; Value: Affordable; Service: Go the extra mile; Cleanliness: Tidy; More info on Golf courses/Packages around area. Overall, great!!!!! We'l be back!!!l

Posted by , from Australia - VIC - Melbourne on 8 May 2014

Was this review helpful to you?
5 out of 5
Pros: Clean new hotel, Excellent service starting from getting out of the taxi, awesome water park for kids and adults. A must do if coming to Malaysia.
Cons: Hit the water park in the morning as you will probably get washed out by 4pm, as it usually rains in the afternoon
Location: Reasonable access
Facilities: State of the art; Value: Reasonable; Service: Outstanding; Cleanliness: Pristine; Awesome shopping centre next door with ice rink, archery, bowling, cinemas and plently of shops.

Posted by , from Australia - NSW - Sydney on 22 Apr. 2014

Was this review helpful to you?

Property Features

Sunway Resort offers its guests an outdoor pool, a fitness center, and a children's pool. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a business center and limo/town car service. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Sunway Resort. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. A complete renovation of Sunway Resort was completed in December 2020. This 4.5-star Petaling Jaya resort is smoke free.

  • 460 guestrooms or units
  • 21 levels
  • 3 dining venues
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Kuala Lumpur Setia Jaya KTM Komuter Station (3.4 km / 2.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sunway Resort offers 460 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wired Internet access. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

The Resort Café - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Fuzion - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sunway Resort

Policies

The credit card shown at check-in must be the same card used to book the reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

  • No rollaway/extra beds available
  • Service animals not allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 76.95 for adults and MYR 36.50 for children (approximately)
  • Airport shuttle fee: MYR 170 per vehicle (roundtrip, maximum occupancy 4)
  • Covered self parking fee: MYR 12 per night (in/out privileges)
  • Valet parking fee: MYR 22 per day
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunway Petaling Jaya
  • Sunway Hotel Petaling Jaya
  • Sunway Resort Hotel Petaling Jaya
  • Sunway Resort Hotel And Spa
  • Sunway Resort Hotel
  • Sunway Resort Hotel Spa
  • Sunway Hotel Petaling Jaya
  • Sunway Resort Petaling Jaya
  • Sunway Resort Resort
  • Sunway Resort Hotel Spa
  • Sunway Resort Petaling Jaya
  • Sunway Resort Resort Petaling Jaya

You should know

  • Sunway Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://www.wotif.com/Kuala-Lumpur-Hotels-Sunway-Resort.h68314-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Kuala-Lumpur-Hotels-Sunway-Resort.h68314-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Kuala-Lumpur-Hotels-Sunway-Resort.h68314-p2.Hotel-Reviews?rm1=a2&

Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.