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4.6 out of 5

"Sunway lagoon Resort is an excellent destination for families of all ages, The rooms are large enough, with bedding for 4 comfortably managed with a k ... " More

By a verified traveller on Fri 04 Nov 2016

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Hotel Description

A luxury stay in Petaling Jaya awaits you at Sunway Resort Hotel & Spa. You'll be 13 km (8 mi) from Bukit Jalil National Stadium and 13.3 km (8.3 mi) from Mid Valley Mega Mall. Highlights at this resort include a full-service spa, a restaurant, and an outdoor swimming pool.

All 439 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide free refreshments. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Coffee/tea makers, free newspapers, and free bottled water are also available.

A day of pampering at Mandara Spa can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, The Resort Café, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the resort's own bar/lounge. Business travelers can take advantage of conference space, a business center, and limo/town car service. Plus you'll find free WiFi in public areas, a fitness center, and a coffee shop/café. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute drive of this 4.5-star Petaling Jaya resort include Shah Alam Blue Mosque and Merdeka Square.

Premier

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Park

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Villa. Child below 12 years is not allowed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite - Club Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunway Resort Hotel & Spa ratings based on 24 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sunway Resort Hotel & Spa

Everyone (5) Couples (2) Family (17)
1 out of 5

Very disappointed

We have been to this hotel every year for the last 6 years and this was the worst stay we have ever had, we were booked into smaller than normal rooms with bad views compared to rooms previous years, was asked for change of room, receptionist tried to argue that I booked the wrong room but finally understood what I was saying and said I would need to check the next day to see room availability, we had breakfast on our first morning and I was struck down with bad food poisoning, the breakfast is usually the highlight of our stay, my partner and child went for breakfast the following morning and sighted cockroaches so this is probably why I had food poisoning, the rest of my family avoided meals for the remainder of our stay, i brought my concerns up with reception and they couldn't even look at me while I spoke to them and just responded "I'm so sorry", besides these issues the room was run down, dirty and my hand was scratched on the door trying to enter.

Posted by on 20 Apr. 2017

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5 out of 5

Service with a smile

Pros: The service & staff made it a great holiday & made us feel special, The pool was great & the food fantastic. Also the grand entrance was spectacular
Cons: Nothing,
Location: Great location with mega shopping mall next door with ice skating, cinemas, ten pin bowling , a million shops & food outlets, nice restaurants close 2
Sunway lagoon Resort is an excellent destination for families of all ages, The rooms are large enough, with bedding for 4 comfortably managed with a king & a queen , extra roll a way also available if required, Our room overlooked the theme park & the pool. The pool is great with kids pool at either end , waterfalls, Grotto & crystal clear water, also had friendly lifeguard on duty all day so parents can relax & kick back with a cocktail prepared by the terrific staff at the pool bar. Hotel is literally built alongside the Sunway Lagoon Theme & water park which is a must for families - we had a great fun day out at the park & left totally spent from full day of water sliding with plenty to amuse all ages. The highlight for us was the brilliant staff at the hotel, from the welcoming door attendants (Mary & Casey had a permanent smile on their faces & were great) the restaurant staff & Chefs in the Resort Café , Sarbani on the evening shift was great & arranged a birthday cake for our daughters 7th & chef Halid taught us how to make Roti bread, The waiting staff were always friendly & efficient .

Posted by , from Yarrawonga Australia on 4 Nov. 2016

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5 out of 5

Very fancy hotel with great amenities

We had a great time, enjoying the nice room, great service and awesome pool area. Some things we would have expected are a kids club, unlimited access to the sunway theme park and better transportation options and tourist day trip options.

Posted by on 18 Sep. 2016

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5 out of 5

It was one of the nicest Hotels we have stayed in

Pros: Everything
Cons: Nothing
Location: Excellent Location. Right next to the water park.
The Staff were exellent, very friendly and accommodating. We will recommend this Hotel to all our friends.

Posted by , from Brisbane on 4 Oct. 2015

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3 out of 5
Cons: Shower

Posted by , from Australia - VIC - Melbourne on 2 Dec. 2014

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5 out of 5
Pros: Resort attached to theme park.
Cons: Hard to pick
Location: Outstanding
Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless; lived it with two kids under 7

Posted by , from Australia - SA - Adelaide on 9 Oct. 2014

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5 out of 5
Pros: Sunway Lagoon Theme Park
Location: Wonderful
Facilities: Top of the line; Value: Great deal; Service: Phenomenal; Cleanliness: Spotless;

Posted by , from Australia - ACT - Canberra on 15 Jul. 2014

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5 out of 5
Pros: Staff Was very good . Location for me was perfect . kids enjoy their time .
Cons: I didnt have any bad experience at all . and im sure i will back again
Location: Perfect, Wonderful
Value: Great deal, Fantastic; Service: Phenomenal; Cleanliness: Beautiful; 25 minutes from the city not bad at all . Amazin staff at the pool bar . thnx al lot

Posted by , from Australia - NSW - Sydney on 12 May 2014

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4 out of 5
Pros: Close to theme park, shopping. great for the kids.
Cons: Room need to be renovated. No separate service for those who purchase yearly passes at theme park, had to wait in line like everyone else.
Location: Close to everything
Facilities: Good, Fridge is not cold; Value: Affordable; Service: Go the extra mile; Cleanliness: Tidy; More info on Golf courses/Packages around area. Overall, great!!!!! We'l be back!!!l

Posted by , from Australia - VIC - Melbourne on 8 May 2014

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5 out of 5
Pros: Clean new hotel, Excellent service starting from getting out of the taxi, awesome water park for kids and adults. A must do if coming to Malaysia.
Cons: Hit the water park in the morning as you will probably get washed out by 4pm, as it usually rains in the afternoon
Location: Reasonable access
Facilities: State of the art; Value: Reasonable; Service: Outstanding; Cleanliness: Pristine; Awesome shopping centre next door with ice rink, archery, bowling, cinemas and plently of shops.

Posted by , from Australia - NSW - Sydney on 22 Apr. 2014

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Property Features

Sunway Resort Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business center and limo/town car service. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Sunway Resort Hotel & Spa. An airport shuttle (available on request) is available for a fee. For a fee, parking is available. This 4.5-star Petaling Jaya resort is smoke free.

  • 439 guestrooms or units
  • 21 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (50.3 km / 31.3 mi)
  • Train station: Kuala Lumpur Setia Jaya KTM Komuter Station (3.4 km / 2.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sunway Resort Hotel & Spa offers 439 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

The Resort Café - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a fitness center.

Spa Services

  • Number of treatment rooms 10
  • Steam room in spa
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available on request from 7:00 AM to 11:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 7:00 AM to 11:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Sunway Resort Hotel & Spa

Policies

The credit card shown at check-in must be the same card used to book the reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • Individually wrapped food options are not available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 76.95 for adults and MYR 36.50 for children (approximately)
  • Airport shuttle fee: MYR 170 per vehicle (roundtrip, maximum occupancy 4)
  • Covered self parking fee: MYR 12 per night (in/out privileges)
  • Valet parking fee: MYR 22 per day
  • Late check-out fee: 50 percent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunway Petaling Jaya
  • Sunway Hotel Petaling Jaya
  • Sunway Resort Hotel Petaling Jaya
  • Sunway Resort Hotel And Spa
  • Sunway Resort Hotel
  • Sunway Resort Hotel Spa
  • Sunway Hotel Petaling Jaya
  • Sunway Resort Petaling Jaya
  • Sunway & Spa Petaling Jaya
  • Sunway Resort Hotel & Spa Resort
  • Sunway Resort Hotel & Spa Petaling Jaya
  • Sunway Resort Hotel & Spa Resort Petaling Jaya

You should know

  • Sunway Resort Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.