4.6 out of 5

"Sunway lagoon Resort is an excellent destination for families of all ages, The rooms are large enough, with bedding for 4 comfortably managed with a k ... " More

By a verified traveller on Fri 04 Nov 2016

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Hotel Description

A luxury stay in Petaling Jaya awaits you at Sunway Resort Hotel & Spa. Within just a 15-minute stroll, you'll find popular places like Sunway Pyramid Mall and Sunway Lagoon Theme Park. Highlights at this resort include a full-service spa, a restaurant and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 439 rooms feature free WiFi, free wired Internet and in-room childcare. Minibars provide free refreshments, and 24-hour room service is also available. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, coffee/tea makers, free newspapers and free bottled water are available.

A relaxing day at Mandara Spa can include massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, The Resort Café, serves international cuisine and is open for breakfast, lunch and dinner. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the fitness centre and kids' swimming pool. Business amenities include conference space, a business centre and limo/town car service. Other amenities include free WiFi in public areas and a coffee shop/café. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 4.5-star Petaling Jaya resort include Empire Shopping Gallery and Paradigm Mall.


Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Park

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite - Club Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club - Club Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite - Club Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sunway Resort Hotel & Spa ratings based on 24 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sunway Resort Hotel & Spa

Everyone (5) Couples (2) Family (17)
1 out of 5

Very disappointed

We have been to this hotel every year for the last 6 years and this was the worst stay we have ever had, we were booked into smaller than normal rooms with bad views compared to rooms previous years, was asked for change of room, receptionist tried to argue that I booked the wrong room but finally understood what I was saying and said I would need to check the next day to see room availability, we had breakfast on our first morning and I was struck down with bad food poisoning, the breakfast is usually the highlight of our stay, my partner and child went for breakfast the following morning and sighted cockroaches so this is probably why I had food poisoning, the rest of my family avoided meals for the remainder of our stay, i brought my concerns up with reception and they couldn't even look at me while I spoke to them and just responded "I'm so sorry", besides these issues the room was run down, dirty and my hand was scratched on the door trying to enter.

Posted by on 20 Apr. 2017

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5 out of 5

Service with a smile

Pros: The service & staff made it a great holiday & made us feel special, The pool was great & the food fantastic. Also the grand entrance was spectacular
Cons: Nothing,
Location: Great location with mega shopping mall next door with ice skating, cinemas, ten pin bowling , a million shops & food outlets, nice restaurants close 2
Sunway lagoon Resort is an excellent destination for families of all ages, The rooms are large enough, with bedding for 4 comfortably managed with a king & a queen , extra roll a way also available if required, Our room overlooked the theme park & the pool. The pool is great with kids pool at either end , waterfalls, Grotto & crystal clear water, also had friendly lifeguard on duty all day so parents can relax & kick back with a cocktail prepared by the terrific staff at the pool bar. Hotel is literally built alongside the Sunway Lagoon Theme & water park which is a must for families - we had a great fun day out at the park & left totally spent from full day of water sliding with plenty to amuse all ages. The highlight for us was the brilliant staff at the hotel, from the welcoming door attendants (Mary & Casey had a permanent smile on their faces & were great) the restaurant staff & Chefs in the Resort Café , Sarbani on the evening shift was great & arranged a birthday cake for our daughters 7th & chef Halid taught us how to make Roti bread, The waiting staff were always friendly & efficient .

Posted by , from Yarrawonga Australia on 4 Nov. 2016

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5 out of 5

Very fancy hotel with great amenities

We had a great time, enjoying the nice room, great service and awesome pool area. Some things we would have expected are a kids club, unlimited access to the sunway theme park and better transportation options and tourist day trip options.

Posted by on 18 Sep. 2016

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5 out of 5

It was one of the nicest Hotels we have stayed in

Pros: Everything
Cons: Nothing
Location: Excellent Location. Right next to the water park.
The Staff were exellent, very friendly and accommodating. We will recommend this Hotel to all our friends.

Posted by , from Brisbane on 4 Oct. 2015

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3 out of 5
Cons: Shower

Posted by , from Australia - VIC - Melbourne on 2 Dec. 2014

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5 out of 5
Pros: Resort attached to theme park.
Cons: Hard to pick
Location: Outstanding
Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless; lived it with two kids under 7

Posted by , from Australia - SA - Adelaide on 9 Oct. 2014

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5 out of 5
Pros: Sunway Lagoon Theme Park
Location: Wonderful
Facilities: Top of the line; Value: Great deal; Service: Phenomenal; Cleanliness: Spotless;

Posted by , from Australia - ACT - Canberra on 15 Jul. 2014

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5 out of 5
Pros: Staff Was very good . Location for me was perfect . kids enjoy their time .
Cons: I didnt have any bad experience at all . and im sure i will back again
Location: Perfect, Wonderful
Value: Great deal, Fantastic; Service: Phenomenal; Cleanliness: Beautiful; 25 minutes from the city not bad at all . Amazin staff at the pool bar . thnx al lot

Posted by , from Australia - NSW - Sydney on 12 May 2014

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4 out of 5
Pros: Close to theme park, shopping. great for the kids.
Cons: Room need to be renovated. No separate service for those who purchase yearly passes at theme park, had to wait in line like everyone else.
Location: Close to everything
Facilities: Good, Fridge is not cold; Value: Affordable; Service: Go the extra mile; Cleanliness: Tidy; More info on Golf courses/Packages around area. Overall, great!!!!! We'l be back!!!l

Posted by , from Australia - VIC - Melbourne on 8 May 2014

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5 out of 5
Pros: Clean new hotel, Excellent service starting from getting out of the taxi, awesome water park for kids and adults. A must do if coming to Malaysia.
Cons: Hit the water park in the morning as you will probably get washed out by 4pm, as it usually rains in the afternoon
Location: Reasonable access
Facilities: State of the art; Value: Reasonable; Service: Outstanding; Cleanliness: Pristine; Awesome shopping centre next door with ice rink, archery, bowling, cinemas and plently of shops.

Posted by , from Australia - NSW - Sydney on 22 Apr. 2014

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Property Features

Sunway Resort Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a limo/town car service. A kid's pool, spa services, and multilingual staff are also featured at the luxury Sunway Resort Hotel & Spa. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 4.5-star Petaling Jaya resort is smoke free.

  • 439 guestrooms or units
  • 21 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • On-site shopping
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • In-room childcare (surcharge)


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Free self parking , Valet parking (surcharge)


  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (50.5 km / 31.4 mi)
  • Train station: Kuala Lumpur Setia Jaya KTM Komuter Station (3.4 km / 2.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Sunway Resort Hotel & Spa offers 439 forms of air-conditioned accommodation which are accessible via exterior corridors, and features free minibar items and a safe. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

The Resort Caf̩ РThis restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Spa Services

  • Number of treatment rooms 10
  • Steam room in spa
  • Minimum age to access spa is 16
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • No pets allowed


The credit card shown at check-in must be the same card used to book the reservation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • Please note, some room types at this property are not available when booking a stay with children.



  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 76.95 for adults and MYR 36.50 for children (approximately)
  • Airport shuttle fee: MYR 180.20 per vehicle (one-way)
  • Valet parking fee: MYR 22 per day
  • Late check-out fee: 50 per cent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sunway Petaling Jaya
  • Sunway Hotel Petaling Jaya
  • Sunway Resort Hotel Petaling Jaya
  • Sunway Resort Hotel And Spa
  • Sunway Resort Hotel
  • Sunway Resort Hotel Spa
  • Sunway Hotel Petaling Jaya
  • Sunway Resort Petaling Jaya
  • Sunway & Spa Petaling Jaya
  • Sunway Resort Hotel & Spa Resort
  • Sunway Resort Hotel & Spa Petaling Jaya
  • Sunway Resort Hotel & Spa Resort Petaling Jaya

You should know

  • Sunway Resort Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.