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4.7 out of 5

"Staff was excellent and super friendly. Amazing food. Room beautiful and very clean " More

By a verified traveller on Sun 18 Feb 2024

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Shangri-La Kuala Lumpur. Within just a 15-minute stroll, you'll find popular places like Suria KLCC Shopping Centre and Petronas Twin Towers. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

A day of pampering can include massages, body wraps, and body scrubs along with access to the sauna and spa tub. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, spa tub, sauna, and kids' swimming pool. Business amenities include 15 meeting rooms, a conference center, and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of a shopping center shuttle.

Attractions within a 20-minute walk of this Golden Triangle hotel include Pavilion Kuala Lumpur and KLCC Park.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$138* Per night/room 1 Apr. - 2 Apr.

Horizon Club, Club Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Executive King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Room, 1 King Bed (Selection)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Shangri-La Kuala Lumpur ratings based on 7 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Kuala Lumpur

Everyone (3) Couples (1) Family (3)
5 out of 5
Staff was excellent and super friendly. Amazing food. Room beautiful and very clean

Posted by on 18 Feb. 2024

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5 out of 5
Everything about this hotel was spectacular. We had an amazing experience her. Thank you for everything!

Posted by on 30 Apr. 2023

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5 out of 5
The hotel is located in the heart of KL close to everything

Posted by on 17 Nov. 2019

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5 out of 5
80% cleaning quality but it was generally great to us. However why they don't have queen bed for 4 families member. Normally 4 ppl family is normal number hence we should share two ppl on at least Queen bed rather than 1 King Single. Our family have a holiday as regular based, but if they provide twin bed(king single) size, I DON'T WANT TO STAY IN THE FUTURE ANYMORE.

Posted by on 21 Jul. 2019

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5 out of 5
Our family LOVE this hotel. Suite rooms are huge!! Service is faultless.

Posted by on 30 Jun. 2019

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5 out of 5

Posted by on 3 May 2019

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3 out of 5
Needs a refurb. Our room was very dated with awful old carpet. Staff were wonderful.

Posted by on 20 Feb. 2019

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Property Features

Shangri-La Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include 15 meeting rooms and limo/town car service. A children's pool, a spa tub, and a sauna are also featured at the luxury Shangri-La Kuala Lumpur. Self parking is free. Smoking is allowed in designated areas at this Kuala Lumpur hotel.

  • 662 guestrooms or units
  • 28 levels
  • Supervised childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Kuala Lumpur Masjid Jamek Station (1.9 km / 1.2 mi)
  • Metro station: Bukit Nanas Station (0.4 km / 0.2 mi)
  • Property shuttles: Train station pick-up and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Shangri-La Kuala Lumpur offers 662 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets. This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Shangri-La Kuala Lumpur has a restaurant on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Shangri-La Kuala Lumpur offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 174.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Shangri-La Kuala Lumpur

Policies

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Kuala Lumpur Shangri-La
  • Hotel Shangri-La Kuala Lumpur
  • Kuala Lumpur Hotel Shangri-La
  • Kuala Lumpur Shangri-La
  • Kuala Lumpur Shangri-La Hotel
  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel Kuala Lumpur

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.