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Renaissance Kuala Lumpur Hotel & Convention Centre

4.5 star property
Luxury hotel connected to the convention centre in Kuala Lumpur with 2 restaurants

Photo gallery for Renaissance Kuala Lumpur Hotel & Convention Centre

Relax by the pool surrounded by comfortable seating and shaded by a stylish structure.
Experience the sophisticated lobby with polished floors, striking columns, and unique lighting.
Relax in a spacious room with a large bed, nightstand, and comfortable seating area overlooking the city.
Experience the contemporary lobby with a circular skylight, patterned floor, and comfortable seating areas.
Children can play and relax in this modern playroom with a playhouse, slide, and ladder.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Spa
The current price is AU$201
includes taxes & fees
27 July - 28 July

Explore the area

Map
Corner Of Jalan Sultan Ismail, And Jalan Ampang, Kuala Lumpur, 50450
  • Petronas Twin Towers
    ‪10 min walk‬
  • KLCC Park
    ‪12 min walk‬
  • Pavilion Kuala Lumpur
    ‪17 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪51 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Separate bedroom
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Living room

Presidential Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
LED TV
Pillow menu
Renovated in 2023
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Separate bedroom
Blackout curtains
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed, Non Smoking, Pool View (Pool Access)

City view

Room, 1 Single Bed, Non Smoking, Pool View (Pool Access)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Separate bedroom
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Club Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Separate bedroom
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
LED TV
Pillow menu
Renovated in 2023
  • 59 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Single Beds

Club Room, 2 Single Beds

Club Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Separate bedroom
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

1 bedroom, minibar, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking, Pool View

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Sofa bed
Separate bedroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 Double Bed, Non Smoking

Club Room, 1 Double Bed, Non Smoking | Living room

Club Room, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
LED TV
Pillow menu
Renovated in 2023
  • 115 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
Dining table
LED TV
Pillow menu
  • 59 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 King Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Club Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Sofa bed
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Sofa bed
Separate bedroom
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Kuala Lumpur

Renaissance Kuala Lumpur Hotel & Convention Centre puts you in the heart of Kuala Lumpur, connected to the convention centre and within a 20-minute stroll of Kuala Lumpur Forest Eco Park and Petronas Twin Towers. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .R Bar serves local and international cuisine. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, 24-hour gym, kids' swimming pool and waterslide. 28148 square feet (2615 square metres) of event facilities include 27 meeting rooms and a conference centre, and other business amenities include limo/town car service. Added amenities include free Wi-Fi in public areas and spa services. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of train pick-up service. .Sights within a 20-minute walk of this 4.5-property class Golden Triangle hotel include KLCC Park and Kuala Lumpur Tower.

What's nearby

  • Kuala Lumpur Tower - 9 min walk - 0.8 km
  • Petronas Twin Towers - 10 min walk - 0.9 km
  • KLCC Park - 12 min walk - 1.0 km
  • Pavilion Kuala Lumpur - 17 min walk - 1.5 km
  • Merdeka Square - 19 min walk - 1.6 km

Getting around

  • Bukit Nanas Station - 1 min walk
  • Kuala Lumpur Sultan Ismail Station - 19 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬4 min walk
  • ‪Wariseni - ‬2 min walk
  • ‪Mixing Room - ‬3 min walk
  • ‪Xin Cuisine - ‬3 min walk
  • ‪Tandoor Grill - ‬3 min walk

About this property

Renaissance Kuala Lumpur Hotel & Convention Centre

Luxury hotel connected to the convention centre in Kuala Lumpur with 2 restaurants
Renaissance Kuala Lumpur Hotel & Convention Centre offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

27 meeting rooms and limo/town car service are available. Event space at this hotel measures 28148 square feet (2615 square metres) and includes a conference centre. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury Renaissance Kuala Lumpur Hotel & Convention Centre. A train station pick-up service, a train station drop-off service and a bus station shuttle are available for a fee. For a fee, parking is available. A complete renovation of Renaissance Kuala Lumpur Hotel & Convention Centre was completed in October 2023.

This 4.5-star Kuala Lumpur hotel is smoke free.

  • 406 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • 28148 sq ft of conference space
  • 2615 sq. m of conference space
  • Built in 1996
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Renaissance Kuala Lumpur Hotel & Convention Centre offers 406 accommodations with minibars and a safe. A pillow menu is available. 48-inch LED televisions come with digital channels.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandara. The spa is open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

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  • Pool
  • Spa
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The price is AU$255
includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Secured, covered parking on site (MYR 10 per day)
  • Secured valet parking on site (MYR 70 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; MYR 108 for adults and MYR 54 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Evolution Café
  • H2O
  • R Bar

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Rock climbing
  • Waterslide

Family friendly

  • Children's pool
  • Free children's club
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27 meeting rooms
  • Computer station
  • Conference centre (28,148 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic soft drink bottles
  • Reception hall
  • Renovated entire property - October 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Renaissance Kuala Lumpur Hotel & Convention Centre

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 108 for adults and from MYR 54 for children
  • Covered self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 70 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and mobile payments. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kuala Lumpur Renaissance
Hotel Renaissance Kuala Lumpur
Kuala Lumpur Hotel Renaissance
Kuala Lumpur Renaissance
Kuala Lumpur Renaissance Hotel
Renaissance Hotel Kuala Lumpur
Renaissance Kuala Lumpur
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel & Convention Centre Hotel
Renaissance Kuala Lumpur Hotel & Convention Centre Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Renaissance Kuala Lumpur Hotel & Convention Centre?

Renaissance Kuala Lumpur Hotel & Convention Centre offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Kuala Lumpur Hotel & Convention Centre?

As of 15 July 2025, prices found for a 1-night stay for 2 adults at Renaissance Kuala Lumpur Hotel & Convention Centre on 27 July 2025 start from AU$201.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Kuala Lumpur Hotel & Convention Centre?

Yep, Renaissance Kuala Lumpur Hotel & Convention Centre has a secured covered self car park for MYR 10 per day.

Is there a spa on site at Renaissance Kuala Lumpur Hotel & Convention Centre?

Yep, Mandara is available for guests.

Does Renaissance Kuala Lumpur Hotel & Convention Centre have a pool?

Renaissance Kuala Lumpur Hotel & Convention Centre has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

Does Renaissance Kuala Lumpur Hotel & Convention Centre have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Renaissance Kuala Lumpur Hotel & Convention Centre?

Renaissance Kuala Lumpur Hotel & Convention Centre features a full-service spa, an outdoor pool and free pool cabanas.

What makes Renaissance Kuala Lumpur Hotel & Convention Centre a romantic place to stay?

Poolside dining and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Renaissance Kuala Lumpur Hotel & Convention Centre.

Is Renaissance Kuala Lumpur Hotel & Convention Centre family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Renaissance Kuala Lumpur Hotel & Convention Centre is a hit with families.

Does Renaissance Kuala Lumpur Hotel & Convention Centre serve breakfast?

Yeah, buffet brekkie is offered weekdays between 6:30 AM and 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Renaissance Kuala Lumpur Hotel & Convention Centre?

No, Renaissance Kuala Lumpur Hotel & Convention Centre does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance Kuala Lumpur Hotel & Convention Centre?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Kuala Lumpur Hotel & Convention Centre?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Renaissance Kuala Lumpur Hotel & Convention Centre?

No, pets and service animals are not allowed.

Renaissance Kuala Lumpur Hotel & Convention Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 1001 reviews
Rating 8 - Good. 339 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 43 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

kheng mun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did many things right, they made a special effort for our 3 year old, gave us a free upgrade on check-in, and generally made an effort to provide good service. The room and pool were also very clean. The buffer breakfast had a good selection of quality food. Unfortunately, the quality of service wasn’t consistent across all staff. They was a bit of a language barrier with the staff at reception which was probably what led to our late checkout not being processed, and resulted in me standing at the busy reception in my wet swimmers trying to get access to our room again. The room facing the main road is also extremely noisy at night and I am not usually sensitive to a bit of noise, so we had to be moved to another room facing the pool. Lastly, there doesn’t seem to be any consistency when the member discount is applied so I had to constant ask for it.
Stayed 7 nights in Feb 2025

10/10 Excellent

Zunaid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Busy pool with limited beds

Excellent location near tram and KLCC. Rooms clean and spacious. Pool was cold and extremely busy with limited beds available.
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it very much especially the kids section
Stayed 1 night in Dec 2024

10/10 Excellent

Fariza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated my birthday here and we were greeted with a lovely complimentary deco by the hotel. Kids friendly property. My son loves it so much. Love that we have this in the middle of the city. Walkable to monorail station. Satisfied breakfast selection. Spacious room and bathroom including bath tub and bidet. Downside is room facing kl tower will have problem sleeping due to the very loud noise at night because of the rempits.
Stayed 2 nights in Dec 2024

8/10 Good

Brandon, selangor

Liked: Cleanliness, staff & service, property conditions & facilities
no
Stayed 1 night in Nov 2024

10/10 Excellent

Juliette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay!

It’s an excellent property close to the Petronas twin-towers, KL tower and walking distance to all the must see sites. They also have excellent breakfast bullet spread. Wd enjoyed our stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kartiwi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very clean, happy to stay here and the food very nice. Hope next come to Kuala Lumpur and stay here again
Stayed 4 nights in Dec 2024

10/10 Excellent

Steven

Stayed 1 night in Nov 2024

10/10 Excellent

Moonyza Akmal

Stayed 1 night in Oct 2024

10/10 Excellent

Rodrigue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect I will comeback
Stayed 1 night in Sep 2024

10/10 Excellent

ee yin

Stayed 1 night in Sep 2024

6/10 Okay

Faruq

Stayed 1 night in Sep 2024

10/10 Excellent

kishin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff has to improve their actions and behavior while approaching customers in dining areas.
Stayed 1 night in Aug 2024

10/10 Excellent

Ahmad Syahir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time being here, it was to try out their water park for kids. Needless to say, we enjoyed playing with my kids at the pool. Second time coming here to celebrate birthday of our kids since they love to play at park again, and the location nearby KLCC. Request for a surprise during booking and they did not let us down. A beautiful decoration and cake were made to our room during check in from the Loyalty team (Diah, Lina, Saras, Aisyah, Ifah, and Amalin. Thank you also to the front desk officer, Amelia for smooth check out and final surprise.
Stayed 1 night in Aug 2024

10/10 Excellent

Faris Amad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience in KL! Wish their rooms had a washing machine. Washing your clothes at the hotel is extremely expensive! Keep that in mind otherwise the amenities and housekeeping was unmatched 👌
Stayed 15 nights in Jul 2024

10/10 Excellent

Muhammad Fahyyaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centralise and kids friendly environment.
Stayed 2 nights in Jul 2024

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Joanne

Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Poor compared to other Mariott properties

Not for me. Didn’t enjoy the stay nor room. The counter staff who processed our hotel check in could have offered much better customer service. She didn’t address our questions when there were some check in hiccups, leaving us puzzled and unsure next step. We tried to seek clarification but she didnt even look like she wanted to speak to us and just processed the check-in. Service at the lounge was also so so. Disappointing experience.
Stayed 4 nights in Jun 2024

6/10 Okay

ELIZA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Hotel with poor sound proofing

When i check in, i was told that an upgrade was given. i enquire about the sofa bed that i wanted for my child and was told that it is in the upgraded room too. So i was not happy when i went into the bigger room and found there was only has a circular sofa. When i went down to find out from reception, i was told the type of room i wanted may not be ready. i was not given an option and i think it is not fair as i checked in at 6pm, how can the room be not ready? the room given was near to lift and facing main road. i could not sleep all night as the room has poor sound proofing. i can hear people walking and talking at the aisle. the noise of the traffic made it worst. The pool was congested and playroom is just a room with few sets of toys that most kids just walk away after a glance.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stuff
Stayed 5 nights in May 2024

10/10 Excellent

Guofu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
front desk staffs are very friendly,
Stayed 2 nights in May 2024

10/10 Excellent

Ahmad Syahir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids happy with the waterpark, parent happy with the refurbished room. Shower area a bit cramp. Unable to enjoy much the breakfast as were bumped to exec lounge due to overcrowd. But it is ok for us. Staffs were super attentive and friendly. Didnt get their names but all of them are great in their job and services. Feel safe at waterpark area as there are alot of staff watching over the area to ensure kids playing nicely. It was raining drizzly and unable to enjoy their playground.
Stayed 1 night in May 2024