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4.3 out of 5

"I only stayed for 1 night . I found the reception staff did not understand English enough to reassure me that my requests to them would be carried out ... " More

By a verified traveller on Tue 18 Sep 2018

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Hotel Description

Impiana KLCC Hotel places you in the center of Kuala Lumpur,connected to the convention center and within a short 5-minute stroll of popular places like KLCC Park and Kuala Lumpur Convention Centre. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and free self parking.

LCD TVs with digital channels are featured in all 519 rooms, and you can enjoy free WiFi, free newspapers, and free bottled water. Minibars provide refreshments, and 24-hour room service is also available. Pillow menus and slippers are nice touches to enhance your stay. Additionally, safes, phones, and irons/ironing boards are available.

A day of pampering can include deep-tissue massages, Swedish massages, and body scrubs along with aromatherapy and reflexology. The restaurant, Cedar on 15, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4.5-star Kuala Lumpur City Centre hotel include Suria KLCC Shopping Centre and Petronas Twin Towers.

Deluxe King Plus

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$88* Per night/room 21 Oct. - 22 Oct.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Plus

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Premier Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Impiana KLCC Hotel ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Impiana KLCC Hotel

Everyone (8)
4 out of 5

Posted by on 18 Nov. 2018

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Comment from Hotel Management

7 Dec. 2018 by The Management, Impiana KLCC Hotel

Dear Valued Guest, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to rate our hotel. We hope you enjoyed your stay with us and look forward to welcoming you again.

4 out of 5

Posted by on 31 Oct. 2018

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Comment from Hotel Management

10 Nov. 2018 by Kavin (Digital Marketing Executive)

Dear Guest, Warm greetings from Impiana KLCC, We hope that your recent stay here in Impiana KLCC Hotel was up to your standards and that you also had an excellent stay. Moreover, we would also like to thank you for your honest reviews and generous ratings. Thank you for choosing us as your place to stay in KL. We are truly looking forward to welcoming you again on your next stay. Best Wishes, The Management Impiana KLCC Hotel

4 out of 5
I only stayed for 1 night . I found the reception staff did not understand English enough to reassure me that my requests to them would be carried out . I was in my room for about 30 minutes in which time i had filled the bath and got into it when a knock at the door made me get out the bath to find a staff member asking me 'Can I clean your room ' !! . I got back in the bath only to have to get out again for a staff member to offer me a plate of complimentary fruit , which i was pleased to accept . The pool was fabulous as were the staff there.

Posted by , from UK on 18 Sep. 2018

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Comment from Hotel Management

26 Oct. 2018 by Kavin (Digital Marketing Executive)

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for taking the time to share your recent stay experience here. I am truly sorry to hear that your recent stay with us was not up to our regular high standards and that you have been subjected to such a frustrating series of events throughout your stay. We pride ourselves on ensuring all our guest are as comfortable as possible, so what you unfortunately experienced is inexcusable however it is good to know we were able to make up for it during your stay and it was still a great one. I will raise this to the involved departments accordingly and I extend my own apologies for the troubles caused during your stay here with us. We thank you for being our guest and we hope to welcome you again soon on your next one. Best Wishes, The Management

4 out of 5
Friendly staff ; pool was busy all the time then not good if you want to relax in the pool.

Posted by , from sydney australia on 20 Feb. 2018

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5 out of 5

Short stay in KL

Pros: Central location, very comfortable, large room, quiet room!
Impiana is in a great location, within easy walking distance of many great sights. It's a comfortable and quiet hotel which I would try to stay in next time I visit KL!

Posted by , from Bunbury, Western Australia on 7 Dec. 2017

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4 out of 5

Inexperienced staff make check-in/out complicated

Pros: Location, cleanliness, price
Cons: 1. Please train your staff to think. 2. You seem to have an excellent bakery, but apart from that breakfast is nothing to write home about.
Location: Very close to KLCC and Pavilion - linked to both via footbridge.
No concerns with the property (nice and clean rooms), the location (very convenient, close to KLCC) or the price (value for money). But having stayed there twice in the past month I see a pattern emerging: The staff are super polite and immaculately groomed, but inexperienced bordering on ineffective. On checking in, they seem to be so drilled in process and procedure that they neither seem to understand why they are doing their jobs, nor handle exceptions very well. They share one credit card terminal, which drags out check-out times. English is also not their strong point. Wait staff offer coffee on arrival at the breakfast buffet, but deliver it to your table without milk. Requests for milk are met with surprised looks, as if I was the first person to ever ask for it ...and then point you to a shared pot of milk next to the coffee machine. Then why offer to serve coffee, if I have to go back for the milk?! This typifies the niggling little frustrations that mark interactions with the staff.

Posted by , from Singapore on 20 Nov. 2017

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4 out of 5
Was able to check in early and check out late due to the times of my flights. Staff were welcoming and helped in every way possible, and very reasonably priced.

Posted by on 2 Nov. 2017

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5 out of 5

Excellent hotel, great service

We stayed at Impiana for 9 days and we absolutley loved it. Excellent customer service, staff very friendly, respectful and helpful. Location is great as its very central, walking distance to most places and there are linking pedestrian bridges to major shopping outlets and restaurants. Absolutely nothing to complain about this hotel. Our room was very clean and view was great. The infinity pool was also very nice to relax. Would definately recommend this hotel to anyone who is looking for a great place to stay.

Posted by , from Australia on 27 Jul. 2017

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Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. There are 5 meeting rooms available. An outdoor pool, spa services, and tour/ticket assistance are also featured at the business-friendly Impiana KLCC Hotel. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Kuala Lumpur hotel.

  • 519 guestrooms or units
  • 25 levels
  • 2 buildings
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (59.4 km / 36.9 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.7 km / 1.7 mi)
  • Metro station: KLCC Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Impiana KLCC Hotel offers 519 air-conditioned accommodations with minibars and safes. A pillow menu is available. 50-inch LCD televisions come with digital channels. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and slippers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Cedar on 15 - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Tonka Bean - This buffet restaurant serves breakfast, lunch, and dinner. Open 24 hours. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Deep tissue massage
  • Swedish massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 6:00 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 120.00 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Impiana KLCC Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • No cots (infant beds) available
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: MYR 28 for adults and MYR 28 for children (approximately)
  • Rollaway bed fee: MYR 120.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Impiana
  • Hotel KLCC
  • Impiana
  • Impiana Hotel
  • Impiana KLCC
  • Impiana KLCC Hotel
  • Impiana KLCC Hotel Kuala Lumpur
  • Impiana KLCC Kuala Lumpur
  • KLCC Hotel
  • Hotel Impiana Klcc
  • Impiana KLCC Hotel Hotel
  • Impiana KLCC Hotel Kuala Lumpur
  • Impiana KLCC Hotel Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.