4.5 out of 5

"Friendly staff ; pool was busy all the time then not good if you want to relax in the pool. " More

By a verified traveller on Tue 20 Feb 2018

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Hotel Description

At Impiana KLCC Hotel you'll be within a short 5-minute stroll of popular places like Kuala Lumpur Convention Centre and Suria KLCC Shopping Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self parking.

Free newspapers, free bottled water and safes are featured in all 519 rooms. 24-hour room service, phones and irons/ironing boards are also available.

The restaurant, Tonka Bean Cafe, is open for breakfast, lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Added amenities include free WiFi in public areas, coffee/tea in a common area and laundry facilities.

Attractions within a 10-minute walk of this 4.5-star Kuala Lumpur City Centre hotel include Petronas Twin Towers and KLCC Park.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$106* Per night/room 24 Aug. - 25 Aug.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Twin Plus

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe King Plus

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Impiana KLCC Hotel ratings based on 62 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Impiana KLCC Hotel

Everyone (39) Couples (13) Family (10)
4 out of 5

Posted by on 18 Nov. 2018

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Comment from Hotel Management

7 Dec. 2018 by The Management, Impiana KLCC Hotel

Dear Valued Guest, Warm greetings from Impiana KLCC Hotel. Thank you for taking the time to rate our hotel. We hope you enjoyed your stay with us and look forward to welcoming you again.

4 out of 5

Posted by on 31 Oct. 2018

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Comment from Hotel Management

10 Nov. 2018 by Kavin (Digital Marketing Executive)

Dear Guest, Warm greetings from Impiana KLCC, We hope that your recent stay here in Impiana KLCC Hotel was up to your standards and that you also had an excellent stay. Moreover, we would also like to thank you for your honest reviews and generous ratings. Thank you for choosing us as your place to stay in KL. We are truly looking forward to welcoming you again on your next stay. Best Wishes, The Management Impiana KLCC Hotel

4 out of 5
I only stayed for 1 night . I found the reception staff did not understand English enough to reassure me that my requests to them would be carried out . I was in my room for about 30 minutes in which time i had filled the bath and got into it when a knock at the door made me get out the bath to find a staff member asking me 'Can I clean your room ' !! . I got back in the bath only to have to get out again for a staff member to offer me a plate of complimentary fruit , which i was pleased to accept . The pool was fabulous as were the staff there.

Posted by , from UK on 18 Sep. 2018

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Comment from Hotel Management

26 Oct. 2018 by Kavin (Digital Marketing Executive)

Dear Guest, Warm Greetings from Impiana KLCC, Thank you for taking the time to share your recent stay experience here. I am truly sorry to hear that your recent stay with us was not up to our regular high standards and that you have been subjected to such a frustrating series of events throughout your stay. We pride ourselves on ensuring all our guest are as comfortable as possible, so what you unfortunately experienced is inexcusable however it is good to know we were able to make up for it during your stay and it was still a great one. I will raise this to the involved departments accordingly and I extend my own apologies for the troubles caused during your stay here with us. We thank you for being our guest and we hope to welcome you again soon on your next one. Best Wishes, The Management

4 out of 5
Friendly staff ; pool was busy all the time then not good if you want to relax in the pool.

Posted by , from sydney australia on 20 Feb. 2018

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5 out of 5

Short stay in KL

Pros: Central location, very comfortable, large room, quiet room!
Impiana is in a great location, within easy walking distance of many great sights. It's a comfortable and quiet hotel which I would try to stay in next time I visit KL!

Posted by , from Bunbury, Western Australia on 7 Dec. 2017

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4 out of 5

Inexperienced staff make check-in/out complicated

Pros: Location, cleanliness, price
Cons: 1. Please train your staff to think. 2. You seem to have an excellent bakery, but apart from that breakfast is nothing to write home about.
Location: Very close to KLCC and Pavilion - linked to both via footbridge.
No concerns with the property (nice and clean rooms), the location (very convenient, close to KLCC) or the price (value for money). But having stayed there twice in the past month I see a pattern emerging: The staff are super polite and immaculately groomed, but inexperienced bordering on ineffective. On checking in, they seem to be so drilled in process and procedure that they neither seem to understand why they are doing their jobs, nor handle exceptions very well. They share one credit card terminal, which drags out check-out times. English is also not their strong point. Wait staff offer coffee on arrival at the breakfast buffet, but deliver it to your table without milk. Requests for milk are met with surprised looks, as if I was the first person to ever ask for it ...and then point you to a shared pot of milk next to the coffee machine. Then why offer to serve coffee, if I have to go back for the milk?! This typifies the niggling little frustrations that mark interactions with the staff.

Posted by , from Singapore on 20 Nov. 2017

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4 out of 5
Was able to check in early and check out late due to the times of my flights. Staff were welcoming and helped in every way possible, and very reasonably priced.

Posted by on 2 Nov. 2017

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5 out of 5

Excellent hotel, great service

We stayed at Impiana for 9 days and we absolutley loved it. Excellent customer service, staff very friendly, respectful and helpful. Location is great as its very central, walking distance to most places and there are linking pedestrian bridges to major shopping outlets and restaurants. Absolutely nothing to complain about this hotel. Our room was very clean and view was great. The infinity pool was also very nice to relax. Would definately recommend this hotel to anyone who is looking for a great place to stay.

Posted by , from Australia on 27 Jul. 2017

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3 out of 5

Nice hotel close to KLCC

I had a good experience only issue i had is with early check in. Staff couldnt help me to make early check in where as i was happy to pay extra amount.

Posted by , from Perth on 21 Feb. 2017

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3 out of 5

Great location - walking distance to KLCC

We didnt feel very welcomed when we arrived at the hotel. Only bellhop greeted us. The rest were busy chatting away avoiding eye contact. Room was obviously vacant for a while as there was a thick layer of dust on all glass surface and toiletries boxes. We booked for 2 adults and 1 child. Booking showed 2 adults only. Queen bed no extra bed was offered. The room was small but cosy with nice decor. The hotel is nice. The infinity pool was nice but air pollution spoils it all. Pool Staff was helpful. I think all the staff at the lobby need to be friendly not just the ones attending to us. There should be less chatting amongst each other in front of guests. Be professional.

Posted by , from Perth, WA on 7 Jan. 2017

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, tour or ticket assistance, and gift shops/news stands are also featured at the business-friendly Impiana KLCC Hotel. Free self parking is available.

  • 519 guestrooms or units
  • 25 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk safe
  • Tour and ticket information
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (58.9 km / 36.6 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (3 km / 1.9 mi)
  • Metro station: KLCC Station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Impiana KLCC Hotel offers 519 forms of accommodation with complimentary bottles of water and complimentary slippers. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Housekeeping (daily)
  • Newspapers (free)
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Ensuite bathroom

Food & Drink

Tonka Bean Cafe – This restaurant serves breakfast, lunch and dinner. Open 24 hours.

Lobby Lounge – This café serves breakfast, lunch and dinner. Open 24 hours.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 02:00 PM

Check-out

  • Check-out by 12:00 PM

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets and service animals are not allowed at Impiana KLCC Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No pets or service animals allowed

Hotel Names

  • Hotel Impiana
  • Hotel KLCC
  • Impiana
  • Impiana Hotel
  • Impiana KLCC
  • Impiana KLCC Hotel
  • Impiana KLCC Hotel Kuala Lumpur
  • Impiana KLCC Kuala Lumpur
  • KLCC Hotel
  • Hotel Impiana Klcc

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.