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Hyatt Centric City Centre Kuala Lumpur

4.5 star property
Luxury hotel with 2 restaurants and 24-hour fitness centre

Photo gallery for Hyatt Centric City Centre Kuala Lumpur

Outdoor pool
Restaurant
Exterior
Lobby
Suite, 1 King Bed

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Gym
The current price is AU$172
includes taxes & fees
19 Oct - 20 Oct

Explore the area

View map
17 JALAN SULTAN ISMAIL, Kuala Lumpur, 50250
  • Place, Petronas Twin Towers
    ‪9 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪10 min walk‬
  • Place, KLCC Park
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪50 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Single Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony

Deluxe Room, 2 Single Beds, Balcony

Deluxe Room, 2 Single Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Balcony, City View (High Floor)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Balcony, City View (High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony, City View (High Floor)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Single Beds, Balcony, City View (High Floor)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Basic Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Basic Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Corner

Premium Room, 1 King Bed, Corner

Premium Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Single Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed (High Floor)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds (High Floor)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Single Beds (High Floor)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

King Room

  • Sleeps 2

View all photos for King Room With Balcony

Shower, rainfall showerhead, hair dryer, bathrobes

King Room With Balcony

  • Sleeps 2

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for Premium King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium King Room

  • Sleeps 2

View all photos for 2 Twin Beds

Shower, rainfall showerhead, hair dryer, bathrobes

2 Twin Beds

  • Sleeps 2

View all photos for 2 Twin Beds With Balcony

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

2 Twin Beds With Balcony

  • Sleeps 2

View all photos for Premium Corner King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premium Corner King Room

  • Sleeps 3

View all photos for Deluxe King Room With Balcony

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe King Room With Balcony

  • Sleeps 2

View all photos for 2 Twin Beds City View, High Floor With Balcony

Shower, rainfall showerhead, hair dryer, bathrobes

2 Twin Beds City View, High Floor With Balcony

  • Sleeps 2

View all photos for King Room With Balcony And City View-High Floor

Shower, rainfall showerhead, hair dryer, bathrobes

King Room With Balcony And City View-High Floor

  • Sleeps 2

View all photos for 2 Twin Beds Deluxe

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

2 Twin Beds Deluxe

  • Sleeps 2

View all photos for 2 Twin Beds With Balcony, Deluxe

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

2 Twin Beds With Balcony, Deluxe

  • Sleeps 2

View all photos for King Suite

Bathroom

King Suite

  • Sleeps 3

View all photos for Studio King

Bathroom

Studio King

  • Sleeps 3

View all photos for 2 Twin Beds High Floor

Shower, rainfall showerhead, hair dryer, bathrobes

2 Twin Beds High Floor

  • Sleeps 2

View all photos for King Room-High Floor

Shower, rainfall showerhead, hair dryer, bathrobes

King Room-High Floor

  • Sleeps 2

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About the area

Kuala Lumpur

A luxury stay in the heart of Kuala Lumpur awaits you at Hyatt Centric City Centre Kuala Lumpur. Within just a 15-minute stroll, you'll find Suria KLCC Shopping Centre and Petronas Twin Towers. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a 24-hour gym. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 4.5-property class Golden Triangle hotel include Pavilion Kuala Lumpur and Kuala Lumpur Tower.

What's nearby

  • Suria KLCC Shopping Centre - 9 min walk - 0.8 km
  • Petronas Twin Towers - 9 min walk - 0.8 km
  • Pavilion Kuala Lumpur - 10 min walk - 0.9 km
  • KLCC Park - 10 min walk - 0.9 km
  • Berjaya Times Square - 15 min walk - 1.3 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 2 min drive
  • Raja Chulan Station - 6 min walk
  • Kuala Lumpur International Airport (KUL) - 55 min drive

Restaurants

  • ‪The Dark Horse - ‬2 min walk
  • ‪Brew House - ‬1 min walk
  • ‪O’coffee Club - ‬1 min walk
  • ‪Il Forno @ Hyatt Centric City Centre Kuala Lumpur - ‬1 min walk
  • ‪Niku - ‬1 min walk

About this property

Hyatt Centric City Centre Kuala Lumpur

Luxury hotel with 2 restaurants and 24-hour fitness centre
Hyatt Centric City Centre Kuala Lumpur offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 2 meeting rooms available. The luxury Hyatt Centric City Centre Kuala Lumpur also features concierge services, dry cleaning/laundry services, and 24-hour room service. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4.5-star Kuala Lumpur hotel is smoke free.

  • 1 building
  • 312 guestrooms or units
  • 21 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2024
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hyatt Centric City Centre Kuala Lumpur offers 312 air-conditioned accommodations with minibars and espresso makers. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Valet parking on site (MYR 60 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 80 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Dining table
  • In-room cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • Lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 21 floors
  • Banquet hall
  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hyatt Centric City Centre Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 80 per person
  • Airport shuttle fee: MYR 295 per person (one-way)
  • Valet parking fee: MYR 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hyatt Centric City Centre Kuala Lumpur Hotel
Hyatt Centric City Centre Kuala Lumpur Kuala Lumpur
Hyatt Centric City Centre Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Hyatt Centric City Centre Kuala Lumpur?

Hyatt Centric City Centre Kuala Lumpur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Centric City Centre Kuala Lumpur?

As of 8 Oct 2025, prices found for a 1-night stay for 2 adults at Hyatt Centric City Centre Kuala Lumpur on 19 Oct 2025 start from AU$171.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Centric City Centre Kuala Lumpur?

Yep, Hyatt Centric City Centre Kuala Lumpur has valet parking for MYR 60 per day.

Does Hyatt Centric City Centre Kuala Lumpur have a pool?

Hyatt Centric City Centre Kuala Lumpur has an outdoor pool.

What makes Hyatt Centric City Centre Kuala Lumpur a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hyatt Centric City Centre Kuala Lumpur.

Is Hyatt Centric City Centre Kuala Lumpur family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Centric City Centre Kuala Lumpur is a hit with families.

Does Hyatt Centric City Centre Kuala Lumpur serve breakfast?

Yeah, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hyatt Centric City Centre Kuala Lumpur?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hyatt Centric City Centre Kuala Lumpur?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Centric City Centre Kuala Lumpur?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Centric City Centre Kuala Lumpur?

No, pets and service animals are not allowed.

Hyatt Centric City Centre Kuala Lumpur Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 73 out of 85 reviews
Rating 8 - Good. 9 out of 85 reviews
Rating 6 - Okay. 2 out of 85 reviews
Rating 4 - Poor. 0 out of 85 reviews
Rating 2 - Terrible. 1 out of 85 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Jimmy, Round Rock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jun 2025

10/10 Excellent

Martyn

Stayed 4 nights in Jun 2025

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
lovely property and amazing staff!
Stayed 3 nights in Jun 2025

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing rooms amd service, very good location also
Stayed 5 nights in Jun 2025

10/10 Excellent

Lih Chyuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the free valet parking service. The staffs are very helpful, friendly and accommodating every request we made. Great customer service.
Stayed 1 night in Jun 2025

10/10 Excellent

Seri Fariha Idayu

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Staff was friendly and room were clean. Breakfast spread not much but top quality. Really enjoyed my stay
Stayed 3 nights in Jun 2025

10/10 Excellent

khawaja M.

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable
Stayed 6 nights in Jun 2025

10/10 Excellent

Yoke Loong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Junda

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a hair
Stayed 1 night in May 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very good. Close to twin towers and malls. Room is very clean and view is good.
Stayed 4 nights in Apr 2025

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Joanelle

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Mar 2025

10/10 Excellent

Frederico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights for a conference, it is a new and very nice hotel. Room had a big balcony which was a plus
Stayed 2 nights in Feb 2025

8/10 Good

Osamah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant stay here, staff were excellent and helpful and the room was really spacious and well equipped… definitely my go-to hotel in KL from now on!
Stayed 3 nights in Jan 2025

10/10 Excellent

Riaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, very beautiful facility, loved the dining room and pool. Staff friendly and helpful
Stayed 4 nights in Jan 2025

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Staff a bit inexperienced. New hotel interior design is innovative. Don't leave vacuum cleaners laying in hallways. Don't hang out by my room with the door unlocked and open even though you are done cleanjng.That was shoddy. And the breakfast restaurant appeared overwhelmed Sat. morning. Not a very good experience. Some hotels take their breakfast very serious and attend to their guests very well. Not yours on this Saturday. Memorably bad service. Out of many food items at 9:45. You can train staff and improve. More smiling please.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chee, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, modern, young and vibrant property. I like the free of charge valet parking for in house guest. The 19th floor breakfast restaurant with amazing views and interior designs. The service was good but short of staff especially at the concierge or parking area where I have pull & push the hotel trolley that full of my luggage myself to "Grab" car. My luggage was parked there unattended. The room set up is nice and modern. Just one thing I would like to highlight is the lighting in the toilet and shower room are insufficient and too dark. It made me feels uncomfortable. Overall room design is fantastic. I also love the bathrobes and tempting to buy one from the hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Fake advertising- be aware

Purchased a family room for two adults and two kids however in the room was only one double bed, how can four people sleep on one double beds. Spoke to hotel and they said it is Hotel.com problem however my question is who provided them with maximum occupancy ? So overall ruined our sleep as one person had to sleep on tiny sofa
Stayed 1 night in Dec 2024

10/10 Excellent

LEOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025