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3.5 out of 5

"Despite noise from alterations during the day,we enjoyed our stay " More

By a verified traveller on Fri 24 Feb 2017

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Hotel Istana Kuala Lumpur City Center. Within just a 10-minute stroll, you'll find Jalan Alor and Pavilion Kuala Lumpur. Highlights at this family-friendly hotel include 2 restaurants, 2 spa tubs, and a full-service spa.

Flat-screen TVs with cable channels are featured in all 486 rooms, and you can enjoy free WiFi, separate bathtubs and showers, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. You'll find nice touches like soaking tubs, bathrobes, and slippers to enhance your stay. Free newspapers, free bottled water, and safes are also available.

A day of pampering at Bali-Bali Spa can include massages, facials, and reflexology. The fine-dining restaurant, Urban, is open for lunch and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the outdoor swimming pool, fitness center, sauna, and kids' swimming pool. A conference center, a business center, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Full breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 5-star Bukit Bintang hotel include Kuala Lumpur Tower and Berjaya Times Square.

Club Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room (Twin Tower View)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Club Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Istana Kuala Lumpur City Center ratings based on 6 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Istana Kuala Lumpur City Center

Everyone (6)
2 out of 5
We had to move rooms twice due to issues that the hotel should have been aware of. Despite the great customer service from staff, I doubt we will be staying at this hotel in the future. On an unrelated note, why is it some tourists from certain countries think they are entitled to waste good food at buffet meals? Why do people need to excessively pile-up their plates, then take more, and not end up finishing their meals? Please stop the blatant wasting of food.

Posted by , from Perth, Australia on 4 Oct. 2018

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Comment from Hotel Management

10 Oct. 2018 by Hotel Istana Kuala Lumpur

Dear Hisham, Thank you for choosing to stay with us and sharing your comments with us. Please accept our sincere apologies for the short-comings and unpleasant experience. We have also highlighted your comments to the respective Heads of Department to take corrective measures. We hope that you will give us another opportunity to welcome you back on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

4 out of 5

Nice hotel,very convenient,staff friendly

Pros: Gteat breakfasts, very convenient
Cons: Nothing to advise
Location: Close to City Centre, only 5 min walk to the Pavillion major shopping centre,Mono Rail station close by
Despite noise from alterations during the day,we enjoyed our stay

Posted by , from Australia on 24 Feb. 2017

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5 out of 5

5 star experience

From the moment you arrive the staff are there to greet you and take your luggage. The hotel itself is very regal and very warm and inviting.

Posted by , from Victoria, Australia on 9 Jun. 2016

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4 out of 5

Very well located hotel

Pros: Very comfortable beds and very helpful staff.
Cons: The fridge (chiller) in our room was not working. Had to get it replaced.
Location: Great location to shops, restaurants and sights.
Very good hotel with great facilities such as a gym, good size pool and restaurants.

Posted by , from Brisbane, Australia on 4 Dec. 2015

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3 out of 5

nice hotel in city centre.

Pros: I liked the breakfast buffet, dinner buffet and lounge area and reception.
Cons: The Urban restaurant was nothing to talk about we were the only ones there.
Location: location was central can walk to nearby restaurants and shopping centres
The rooms need an upgrade carpets very old and bath room had a paint over job, need new sinks and shower area. The bed I found too hard and and like sleeping on a wooden board.

Posted by on 2 Nov. 2015

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3 out of 5

Mystery hotel package

Booking for 2 adults and 2 children (ages 7 and 9) resulted in be I no offered one King size bed or 2 king single beds for all of us....all other booking made over the prior 6 weeks on same and similar sites granted us a bed each, so not happy sleeping arrangements. Was offered 1 roll away at additional cost. After sleeping on the sofa cushions on the floor the first night, desperate to get some sleep. I approached reception, explained the situation and requested a roll away at no extra charge. Which was provided. The bathroom had serious mould problems and looked like the walls could do with a wash or better still a coat of paint. The basin tap was broken and no plug for the bath. The pool area had construction going on next to it so landscaped area was being covered by a false floor and marquee. Bad timing on our part. The staff were great. Housekeeping were ever obliging and provided excellent service.

Posted by , from Australia on 16 Jun. 2015

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About the Hotel Istana Kuala Lumpur City Center

Location No 73 Jalan Raja Chulan, Kuala Lumpur, 50200

Property Features

Hotel Istana Kuala Lumpur City Center offers its guests a full-service spa, 2 spa tubs, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. There are 15 meeting rooms available. A children's pool, a fitness center, and spa services are also featured at the luxury Hotel Istana Kuala Lumpur City Center. An airport shuttle (available on request) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this Art Deco Kuala Lumpur hotel.

  • 1 building
  • 486 guestrooms or units
  • 23 levels
  • 2 dining venues
  • Built in 1993
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (59.1 km / 36.7 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (1.8 km / 1.1 mi)
  • Metro station: Raja Chulan Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Hotel Istana Kuala Lumpur City Center offers 486 air-conditioned accommodations with minibars and safes. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer available
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM.

Urban - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Taman Sari Brasserie - This buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.

Songket Lounge - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

2 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Spa Services

  • Spa tub in spa
  • Number of treatment rooms 5
  • Minimum age to access spa is 16
  • Reflexology
  • Couples treatment rooms
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available on request from 11:00 PM to 6:00 AM. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport shuttle service is offered on request from 11:00 PM to 6:00 AM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 120 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Istana Kuala Lumpur City Center

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • UnionPay
  • Staffed front desk
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay for free – 2
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Airport shuttle fee: MYR 200 per vehicle (maximum occupancy 3)
  • Valet parking fee: MYR 25 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Istana
  • Hotel Istana City Center
  • Hotel Istana Kuala Lumpur City Center
  • Istana
  • Istana City Center
  • Istana Hotel
  • Istana Hotel Kuala Lumpur City Center
  • Istana Kuala Lumpur City Center
  • Hotel Istana Kuala Lumpur City Center Hotel
  • Hotel Istana Kuala Lumpur City Center Kuala Lumpur
  • Hotel Istana Kuala Lumpur City Center Hotel Kuala Lumpur

You should know

  • Hotel Istana Kuala Lumpur City Center offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 7:00 AM to 8:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.