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4.2 out of 5

"The property looks very nice from the outside but from the inside there is nothing special about. It doesn’t look or feel like 5 star hotel. The clean ... " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Grand Millennium Hotel Kuala Lumpur. Within steps you'll find Lot 10 Shopping Centre and Pavilion Kuala Lumpur. Highlights at this hotel include 3 restaurants, an outdoor swimming pool, and free self parking.

All 468 soundproofed rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, separate bathtubs and showers, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium linens invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Free newspapers, free bottled water, and in-room massages are also available.

The restaurant, Lai Ching Yuen, serves Chinese cuisine and is open for lunch and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center, spa tub, sauna, and kids' swimming pool. A meeting room, a business center, and limo/town car service are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and massage/treatment rooms. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Sights within a 10-minute walk of this 5-star Kuala Lumpur City Centre hotel include Jalan Alor and Aquaria KLCC.

Deluxe Room Only

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$83* Per night/room 21 Aug. - 22 Aug.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room - Upgrade Promotion to Grand Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Deluxe Room - Upgrade Promotion to Club Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Twin Room with Breakfast

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Millennium Hotel Kuala Lumpur ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Millennium Hotel Kuala Lumpur

Everyone (11) Couples (2) Family (3)
3 out of 5
The property looks very nice from the outside but from the inside there is nothing special about. It doesn’t look or feel like 5 star hotel. The cleanliness needs attention, there Is dust behind every furniture.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by General Manager

Dear Guest, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review with us. I am sorry to learn that we did not meet your expectations during your recent stay. Your feedback is important to us as this will be our sources in improving the service we provide to our valuable guests, like you. Rest assured that we will look into this matter immediately to ensure similar issues do not recur in the future. Once again, we apologise for the inconvenience caused and look forward to have another opportunity to welcome you back again soon. Best regards, Mark Heywood, General Manager

4 out of 5

Posted by on 18 Jan. 2020

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Comment from Hotel Management

25 Feb. 2020 by General Manager

Dear Guest, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share your review with us. We hope to welcome you back soon. Best regards, Mark Heywood, General Manager

5 out of 5

Posted by on 11 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by GMKL

Dear Anonymous on Wotif, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review regarding your stay with us. We look forward to welcome you back soon. Best regards, Ko Van den Hil, General Manager

5 out of 5
loved the location and the service. Staff were very nice to deal with

Posted by on 10 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by Best regards, Ko Van den Hil, General Manager

Dear Guest, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your positive experience during your recent visit and we hope you were able to explore some of the top attractions within the vicinity. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon.

5 out of 5

Posted by on 24 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Best regards, Ko Van den Hil, General Manager

Dear Guest‎, we are most delighted to know you had an overall pleasant stay and truly appreciate your time in giving us a five-star rating. All of us here look forward to welcoming you back soon.

5 out of 5
Location is amazing. So central to shopping, the night food markets and the towers.

Posted by on 30 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by Best regards, Ko Van den Hil, General Manager

Dear Guest, warm greetings from Grand Millennium Kuala Lumpur and thank you for taking the time to share a review of your stay with us. We are pleased to learn of your excellent experience during your recent visit and we hope you were able to explore some of the top attractions within the vicinity. All of us here look forward to welcome you back for another memorable stay in the heart of Bukit Bintang soon.

3 out of 5
good location, club room staff need to be better at customer service

Posted by on 30 May 2019

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Comment from Hotel Management

18 Jun. 2019 by Best regards, Ko Van den Hil, General Manager

Dear Guest, thank you for staying at Grand Millennium Kuala Lumpur recently. I am sorry to hear that your experience was not all perfect and I apologise that we missed the mark on this occasion. Your feedback is important to us as this will be our source in improving the service we provide to our valuable guests like you. Rest assured, we will look into the areas of improvements to ensure immediate remedial actions are in place. Once again, we apologise for the inconveniences caused and hope to have the opportunity to host you again.

5 out of 5
It was right in the shopping hub and surrounded by great eateries

Posted by on 22 Mar. 2019

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Comment from Hotel Management

28 Mar. 2019 by Best regards, Ko Van den Hil, General Manager

Dear Guest, thank you for staying with us at Grand Millennium Kuala Lumpur. We are delighted to know that you had a memorable visit and we look forward to welcoming you back to the heart of Bukit Bintang once again.

3 out of 5
Some of the staff are very helpful but the room is not what i expected...the service can be very unprofessional

Posted by on 5 Mar. 2019

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Comment from Hotel Management

7 Mar. 2019 by Grand Millennium Kuala Lumpur

Dear Guest, thank you for sparing your time to share your feedback. We are disappointed to hear that we failed to meet your expectations on this occasion and we sincerely apologise for the let-down. We have shared your feedback with the team to look into ways for immediate improvements. We remain hopeful that you will give Grand Millennium Kuala Lumpur a chance towards meeting your expectations during your next visit. Sincerely, Ko Van den Hil, General Manager

4 out of 5
good central location , walking distance close to everything.

Posted by on 14 Jul. 2018

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Comment from Hotel Management

16 Jul. 2018 by Grand Millennium Kuala Lumpur

Dear Guest, thank you for sharing your review on Expedia. We are happy to hear that you enjoyed our strategic and convenient location, and we hope you had an amazing time exploring the city. We are grateful for your support and we look forward to welcoming you back once again in the world of Grand Millennium Kuala Lumpur. Kind regards, Peter D Gibbons, General Manager

About the Grand Millennium Hotel Kuala Lumpur

Location 160 Jalan Bukit Bintang, Kuala Lumpur, 55100

Property Features

Grand Millennium Hotel Kuala Lumpur offers its guests an outdoor pool, a children's pool, a spa tub, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center, a meeting room, and limo/town car service. A fitness center, a library, and tour/ticket assistance are also featured at the luxury Grand Millennium Hotel Kuala Lumpur. Self parking is free. This 5-star Kuala Lumpur hotel is smoke free.

  • 468 guestrooms or units
  • 19 levels
  • 3 dining venues
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (57.3 km / 35.6 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.3 km / 1.4 mi)
  • Metro station: Bukit Bintang Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Grand Millennium Hotel Kuala Lumpur offers 468 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Lai Ching Yuen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

The Mill - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Bistro 160 - This café serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Hanaya - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Club Lounge is open 6 AM-11 PM and enforces a strict dress code. This property does not allow children 12 and younger to access the Club Lounge.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 135.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in is available.Individually-wrapped food options are available for breakfast and through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MYR 70 and MYR 100 for adults, MYR 40 and MYR 58 for children (approximately)
  • Fee for wired Internet in public areas: MYR 55 per 24-hour period (rates may vary)
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 135.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Millennium Kuala Lumpur
  • Grand Millennium Hotel
  • Kuala Lumpur Grand Millennium
  • Grand Millennium Hotel Kuala Lumpur
  • Grand Millennium Kuala Lumpur Hotel Kuala Lumpur
  • Grand Millennium
  • Grand Millennium Kuala Lumpur Hotel
  • Grand Millennium Kuala Lumpur
  • Grand Millennium Hotel Kuala Lumpur Hotel
  • Grand Millennium Hotel Kuala Lumpur Kuala Lumpur
  • Grand Millennium Hotel Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.