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4.2 out of 5

"Helpful staff, air conditioner filters must be changed asap. Crazy dusty, had allergies the entire stay " More

By a verified traveller on Mon 14 Oct 2019

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Hotel Description

At Fraser Residence Kuala Lumpur you'll be within just a 15-minute stroll of popular places like Petronas Twin Towers and Suria KLCC Shopping Centre.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with a washer/dryer, free WiFi, and free bottled water. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and 24-hour room service is also available. Premium bedding, a safe, and a hair dryer are also available.

The apartment building's own poolside bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, gym, spa tub, and sauna. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

1 Bedroom Executive

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom Executive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom Deluxe

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Executive Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Fraser Residence Kuala Lumpur ratings based on 14 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fraser Residence Kuala Lumpur

Everyone (13) Couples (1)
4 out of 5
Helpful staff, air conditioner filters must be changed asap. Crazy dusty, had allergies the entire stay

Posted by on 14 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Ferhad

Dear Sir/ Madam, I am delighted that you enjoyed your stay with us. I have shared your ratings with the team. It is indeed our pleasure to consistently deliver quality service to our guests as we strive to ensure all our guests experience a truly comfortable, enjoyable and hassle free stay. Such feedback is a great source of inspiration for all the team to continue to be totally focused on delivering the best possible service that we always aspire to. Noted on your comment on Air Conditioning unit. We thank you for choosing the Fraser Residence Kuala Lumpur as your preferred hotel and we look forward to welcoming you back soon. Regards Ferhad Abd Rahman

4 out of 5

Posted by on 6 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Ferhad

Dear Sir/ Madam, Your rating has been shared with the team and relevant department heads and I am confident that your praise will serve to motivate all of us further as we strive to provide the best possible experience to all our guests. We sincerely appreciate your comments as it is through caring guests such as yourself and through your feedback that we are able to gain first-hand feedback to assist us in continually monitor and improve both the quality of our products and the standards of services provided. With this in mind, we would like to once again thank you for your feedback and we most certainly look forward to welcoming you back to Fraser Residence Kuala Lumpur again in the near future. Regards Ferhad Abdul Rahman

4 out of 5

good hotel and location

rooms were clean and comfortable. staff was very helpfully

Posted by on 4 Nov. 2017

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Comment from Hotel Management

18 Nov. 2017 by Fraser Residence Kuala Lumpur

Dear Guest, Thank you for your great review. We are glad that our rooms and services at the reception had met your expectations. Look forward to welcoming you back soon. Sincerely, Mr Tan Jin Seng General Manager

4 out of 5

GOOD HOTEL BUT LACK IN CLEANLINESS

Pros: I love the location of the hotel and the staff. Especially Breakfast was very nice.
Cons: Clenaliness. Especially rugs, mats and floor. If possible, please clean the study chairs.
Location: KLCC, Eateries, Shopping
I was impressed with the rooms but was not happy with the bathroom. There was a foot mat full of mud folded in one of the counter compartments. The floor in the apartment was not clean. The rug in the living area was dirty. The study chair was white and it was so dirty, had stains all over and looked like somebody used it for construction.

Posted by , from PERTH on 1 Oct. 2017

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Comment from Hotel Management

26 Oct. 2017 by Fraser Residence Kuala Lumpur

Dear Aman, Thank you for sharing your experience during your stay with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We do take note of the room cleanliness and rest assured your feedback is taken seriously. We look forward to welcoming back. Sincerely, Mr Tan Jin Seng General Manager

5 out of 5

Nice hotel close to city

Pros: Friendly staff, bedroom, and food.
Cons: more staff at the reception.
Location: almost everything.
We enjoyed our stay in Fraser Resident hotel. Staff were very friendly, nice food, big bedroom and also liked he size of the bed. Location of the hotel was excellent. Walking distance to everywhere in the city area.

Posted by on 8 Sep. 2017

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Comment from Hotel Management

6 Oct. 2017 by Fraser Residence Kuala Lumpur

Dear Guest, . thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Tan Jin Seng General Manager

4 out of 5
Great location, perfect facilities in hotel. Washing machine was great to have. Pool perfect for kids. Breakfast was best

Posted by on 14 Jul. 2017

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5 out of 5

Excellent Services and good location !

Cons: Breakfast...if I should say. Somehow, food is cold and my husband had to request to heat up every day, but staff are so kind to do.
Location: Every thing is close from this hotel, therefore we took a walk or use shuttle bus from hotel or taxi.
We have stayed in this hotel for 7 nights and we have been so satisfied with every thing. Staff are so kind and room conditions are so good and location is excellent. swimming pool is so good. We will visit here again if we visit KL again.

Posted by , from Brisbane, QLD on 27 Jan. 2017

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Comment from Hotel Management

2 Feb. 2017 by Fraser Residence Kuala Lumpur

Dear Suzy, Thank you for taking time to review our property. We are glad to hear that we will be your top choice when you visit Kuala Lumpur. We have taken note on your the breakfast for our improvement. We look forward to welcoming you back soon! Kind regards,

3 out of 5

Nice hotel

Pros: It was generally clean, staff friendly and relatively, newish hotel.
Cons: Facilities, amenities, comfort of customers, dining options, improved wifi, extra cleaning.
Location: As described, this is limited.
It is great service by the friendly staff, amenties are okay but there's only one cafe and room service menu limited, no bar pool and I had to seek out staff to order a drink/food by the pool. Spa is indoors which isn't appealing as there's no view. Infinity pool should've been on the top floor, instead of the gym. Biggest drawback for this hotel is that it's alongside a busy highway and a mosque which is noisy and I had to ask to be moved rooms due to this, which was accommodated. Also, there are no nearby local convenience stores. Another big problem was that taxi drivers not knowing the hotel and needing to phone the hotel to provide directions to drivers which resulted in extra fares and frustrating lengthy travel times. After room service, long delays before dirty dishes were picked up and huge delay in getting requests met such as asking for wine glasses or ice bucket to room. Wifi was a bit hit and miss.

Posted by , from Perth, WA on 1 Aug. 2016

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Comment from Hotel Management

16 Aug. 2016 by Fraser Residence Kuala Lumpur

Dear Marie , Thank you for your feedback and for staying with us. We do continuously strive to improve ourselves to serve our guests better. All the concerns are well noted for our improvement. We hope to have another opportunity welcoming you again to Fraser Residence Kuala Lumpur in the future. Thank you and regards,

4 out of 5

Friendly staff. Inner city

We enjoyed the last week at Fraser. Overall a very enjoyable time. Room service for things other than food is slow. Moved rooms and was upgraded to another tower due to noise experienced from outside - early morning mosque and traffic. Staff always helpful and friendly.

Posted by , from J on 1 Aug. 2016

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Comment from Hotel Management

by Fraser Residence Kuala Lumpur

Dear Emma , Thank you for your feedback. We are pleased to know that you have enjoyed your stay with us on the overall. We are also glad that our staffs are able helped you when you needed it. Thank you once again for staying with us and we do look forward to welcoming you again. Kind regards,

5 out of 5

Lovely friendly & efficient staff. Well trained.

Pros: Shuttle buses provided. Fantastic buffet breakfast. Modern hotel.
Cons: Shower needed more cleaning. Carpets in hallway need vacuuming more often & musty & stained. Need to be replaced.
Location: Hotel a little far away from city centre but the hotel does provide a shuttle bus. However one has to make their way back by taxi. Fares get expensive
Everything went well. Fantastic buffet breakfast. Very friendly staff - always smiling and happy to accommodate. Shuttle buses provided go to Petronas Towers & three shopping malls. Very large suites with large bathroom with shower & large bath. Has extra separate toilet & kitchen, dining table & loungeroom. My view of the city was exceptional. Swimming pool was great!

Posted by , from Sydney, Australia on 27 Mar. 2016

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Comment from Hotel Management

13 Apr. 2016 by Fraser Residence Kuala Lumpur

Dear Helen , Thank you for staying with us and for your positive feedback. We are glad that you have enjoyed your stay with us on the overall. We have taken notes on the other comments for our improvement. Thank you once again and looking forward for your return. Kind regards,

About the Fraser Residence Kuala Lumpur

Location 10 Jalan Cendana, Kuala Lumpur, 50250

Property Features

Fraser Residence Kuala Lumpur offers its guests a children's pool, an outdoor pool, a spa tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Fraser Residence Kuala Lumpur. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kuala Lumpur apartment.

  • 445 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Kuala Lumpur Masjid Jamek Station (2 km / 1.2 mi)
  • Metro station: Bukit Nanas Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Fraser Residence Kuala Lumpur offers 445 air-conditioned accommodations with washers/dryers and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. This Kuala Lumpur apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Fraser Residence Kuala Lumpur has a restaurant on site.

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 11:30 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 138.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

The hotel requires the credit card holder to be present at check-in. The name on the credit card used to make the booking must match the name on the reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 50 for adults and MYR 23.85 for children
  • Rollaway bed fee: MYR 138.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fraser Residence Kuala Lumpur Apartment
  • Fraser Residence Kuala Lumpur
  • Fraser Residence Kuala Lumpur Apartment
  • Fraser Residence Kuala Lumpur Kuala Lumpur
  • Fraser Residence Kuala Lumpur Apartment Kuala Lumpur

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.