2/10 Terrible
Suay Eng
Travelled with family
17 May 2026
We booked a two-night stay of 3-bedrooms unit.
The condition of the 3-bedroom unit was highly unsatisfactory and fell significantly below reasonable accommodation and maintenance standards. During our stay, we encountered the following issues:
The air conditioning unit in one of the bedrooms was leaking water and was unable to cool the room properly.
The air conditioning unit in the second bedroom was completely faulty and unusable.
The water taps at the sink in the third bedroom were not functioning.
These issues caused considerable discomfort and inconvenience to my family, particularly given the warm weather conditions. Functional air conditioning and basic plumbing facilities are essential amenities, and it was unacceptable that multiple facilities within the unit were defective.
Despite raising these matters with the property manager, no satisfactory solution could be provided. As he was unable to arrange a replacement 3-bedroom apartment for the second night of our stay, my family of eight had no alternative but to check into a hotel at our own additional expense.
The property was not accurately represented in terms of its habitability, maintenance condition, and overall readiness for guests.



Suay Eng
Stayed 2 nights in May 2026

































