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4.4 out of 5

"It was upsetting to discover that i was placed on a smoking floor. There was quite some stench in the room via the AC system and just through the gaps ... " More

By a verified traveller on Thu 28 Nov 2019

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Hotel Description

DoubleTree by Hilton Hotel Kuala Lumpur puts you in the heart of Kuala Lumpur, connected to a shopping center and within a 20-minute stroll of popular places like Petronas Twin Towers and Suria KLCC Shopping Centre. Highlights at this luxury hotel include 5 restaurants, 2 bars/lounges, and an outdoor swimming pool.

The restaurant, Makan Kitchen, serves Malaysian cuisine and is open for breakfast, lunch, and dinner. Cellar Door is the hotel's own wine bar, serving drinks along with lunch and dinner. Enjoy the gym and kids' swimming pool. 36996 square feet (3437 square meters) of event facilities include 16 meeting rooms and conference space, and other business amenities include a business center and limo/town car service. Added amenities include WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

You'll be 1.9 km (1.2 mi) from KLCC Park and 2.5 km (1.6 mi) from Pavilion Kuala Lumpur with a stay at this 5-star Kuala Lumpur City Centre hotel.

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$96* Per night/room 15 Apr. - 16 Apr.

Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King room - Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, Mountain View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive King room - Mountain view

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Hotel Kuala Lumpur ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Kuala Lumpur

Everyone (5) Couples (2) Family (1)
5 out of 5

Posted by on 22 Jan. 2024

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5 out of 5

Posted by on 2 Jan. 2024

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3 out of 5
It was upsetting to discover that i was placed on a smoking floor. There was quite some stench in the room via the AC system and just through the gaps in doors etc. Never again.....great hotel though

Posted by on 28 Nov. 2019

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Comment from Hotel Management

3 Dec. 2019 by Stephen Magor

Dear Valued Guest, Thank you for taking the time to complete an honest review of your recent stay with us. We truly appreciate constructive comments like yours that help us work on improvements we can make to provide much better experiences for all our guests. I regret to note that your stay was tainted by the room and floor you were assigned to, and would like to apologise for the discomfort this had brought to your overall experience. Rest assured that our team has been informed of this so that they would be more careful and attentive towards your room preferences going forward. I hope to be able to welcome you back to our hotel in the future for a renewed stay and with your restored faith in our services. Sincerely, Stephen Magor General Manager

5 out of 5

Posted by on 31 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by Stephen Magor - General Manager

Dear Valued Guest, Thank you for leaving us an excellent rating. I am delighted to learn you enjoyed your stay with us and we look forward to welcoming you back to DoubleTree by Hilton Kuala Lumpur again soon. Sincerely, Stephen Magor - General Manager

5 out of 5
The huge variety of the buffet breakfast. Pool was nice and wasn't too small. Gym was sufficient as well

Posted by on 29 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Stephen Magor

Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us and that you were impressed with our breakfast spread at Makan Kitchen. I look forward to welcoming you back to DoubleTree by Hilton Kuala Lumpur again soon. Sincerely, Stephen Magor General Manager

2 out of 5

Terrible for Hilton

Stayed at double treee Hilton at KL , The experience was not great at the least room cleanliness was terrible . Bathroom had mould all on grout and near toilet, towels were stained and we had bugs on the floor and underneath the twin beds . I have stayed in Hilton hotels a number of times and until today not experienced this . Very disappointing

Posted by , from melbourne australia on 30 Oct. 2017

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5 out of 5

Nice hotel and very central

We had an enjoyable stay. Friendly staff, good food and very comfortable. Hotel is centrally located and the twin towers are just a walking distance away. There is also a food court at the bottom of the hotel together with a minimart and pharmacy. Very handy. I'd stay there again.

Posted by on 14 Jul. 2017

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5 out of 5

Great breakfast

Stayed here for 2 nights. Was close to the twin towers and had a great breakfast buffet. Well worth the money.

Posted by , from brisbane on 24 Apr. 2017

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About the DoubleTree by Hilton Hotel Kuala Lumpur

Location 348 Jalan Tun Razak, Kuala Lumpur, 50400

Property Features

DoubleTree by Hilton Hotel Kuala Lumpur offers its guests a children's pool, an outdoor pool, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee. A business center, 16 meeting rooms, and limo/town car service are available. Event space at this hotel measures 36996 square feet (3437 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury DoubleTree by Hilton Hotel Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 1 building
  • 538 guestrooms or units
  • 23 levels
  • 5 dining venues
  • 2 bars or lounges
  • 36996 sq ft of conference space
  • 3437 sq m of conference space
  • Built in 1994
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Train station: Kuala Lumpur Sultan Ismail Station (5.1 km / 3.2 mi)
  • Metro station: Ampang Park Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Kuala Lumpur offers 538 accommodations with MP3 docking stations and minibars. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Kuala Lumpur hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Makan Kitchen - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.

Tosca Italian Trattoria - This poolside restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Food Store - This café serves lunch and dinner. Open daily.

Cellar Door - This wine bar serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Axis Lounge - This bar serves light fare only. Happy hour is offered. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 105 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at DoubleTree by Hilton Hotel Kuala Lumpur

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Children stay free
  • Parking height restrictions apply
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 64–64 for adults, and MYR 55–64 for children
  • Fee for in-room wireless internet: MYR 49 per night (rates may vary)
  • Fee for wireless internet in public areas: MYR 49 per day (rates may vary)
  • Airport shuttle fee: MYR 340 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 105 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Kuala Lumpur
  • DoubleTree Hilton Kuala Lumpur
  • DoubleTree Hotel Kuala Lumpur
  • DoubleTree Kuala Lumpur Hilton
  • DoubleTree Kuala Lumpur Hotel
  • Hilton DoubleTree Hotel Kuala Lumpur
  • Hilton DoubleTree Kuala Lumpur
  • Hilton Kuala Lumpur DoubleTree
  • Hotel DoubleTree Hilton Kuala Lumpur
  • Kuala Lumpur Hilton DoubleTree
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel
  • DoubleTree by Hilton Hotel Kuala Lumpur Kuala Lumpur
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.