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DoubleTree by Hilton Hotel Kuala Lumpur

Photo gallery for DoubleTree by Hilton Hotel Kuala Lumpur

Suite, 1 King Bed, Terrace | Living area
Creator video - submitted by Explore Bluegreenland
Lobby
5 restaurants, breakfast, lunch, dinner served; Malaysian cuisine
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$124
includes taxes & fees
26 May - 27 May

Explore the area

View map
348 Jalan Tun Razak, Kuala Lumpur, 50400
  • Place, KLCC Park
    ‪14 min walk‬
  • Place, Petronas Twin Towers
    ‪15 min walk‬
  • Place, Suria KLCC Shopping Centre
    ‪15 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪58 min drive‬

Room options

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 2

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 3

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King room - Mountain View

Deluxe King room - Mountain View

Deluxe King room - Mountain View

8.6 out of 10
Excellent
(8 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Mountain View

View from room

Deluxe Twin Room, Mountain View

9.4 out of 10
Exceptional
(8 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 2

View all photos for Room

Private kitchen

Room

  • Sleeps 3

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 3

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 3

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 3

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 3

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 3

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 3

View all photos for Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King room - Mountain view

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive King room - Mountain view

7.6 out of 10
Good
(8 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds

8.8 out of 10
Excellent
(41 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(39 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

View from room

Deluxe Room, 2 Single Beds

8.8 out of 10
Excellent
(15 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Twin Room, Mountain View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Twin Room, Mountain View

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace

  • 111 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Kuala Lumpur

DoubleTree by Hilton Hotel Kuala Lumpur puts you in the heart of Kuala Lumpur, connected to a shopping centre and within a 20-minute stroll of popular places like Petronas Twin Towers and Suria KLCC Shopping Centre. Highlights at this luxury hotel include 5 restaurants, 2 bars/lounges and an outdoor swimming pool. .The restaurant, Makan Kitchen, serves Malaysian cuisine and is open for breakfast, lunch and dinner. Cellar Door is the hotel's own wine bar, serving drinks along with lunch and dinner. Enjoy the gym and kids' swimming pool. 36996 square feet (3437 square metres) of event facilities include 16 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Added amenities include Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .You'll be 1.9 km (1.2 mi) from KLCC Park and 2.5 km (1.6 mi) from Pavilion Kuala Lumpur with a stay at this 5-property class Kuala Lumpur City Centre hotel.

What's nearby

  • Ampang Park - 2 min walk - 0.2 km
  • KLCC Park - 14 min walk - 1.2 km
  • Petronas Twin Towers - 15 min walk - 1.3 km
  • Suria KLCC Shopping Centre - 15 min walk - 1.3 km
  • Kuala Lumpur Convention Centre - 15 min walk - 1.3 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 5 min drive
  • Ampang Park Station - 9 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Oriental Landmark 新城酒家 - ‬4 min walk
  • ‪Tosca Trattoria Italiana - ‬6 min walk
  • ‪Grizzly - ‬5 min walk
  • ‪Cafe UTMSpace - ‬9 min walk

About this property

DoubleTree by Hilton Hotel Kuala Lumpur

DoubleTree by Hilton Hotel Kuala Lumpur offers its guests a kids' pool, an outdoor pool, and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee.

A business centre, 16 meeting rooms, and limo/town car service are available. Event space at this hotel measures 36996 square feet (3437 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury DoubleTree by Hilton Hotel Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 1 building
  • 538 guestrooms or units
  • 23 levels
  • 5 dining venues
  • 2 bars or lounges
  • 36996 sq ft of conference space
  • 3437 sq. m of conference space
  • Built in 1994
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
DoubleTree by Hilton Hotel Kuala Lumpur offers 538 accommodations with minibars and a safe. Beds feature down duvets. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

This Kuala Lumpur hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

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4.6 out of 5, Wonderful, 1,013 reviews
The price is AU$167
includes taxes & fees
26 May - 27 May
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Property amenities

Internet

  • Available in all rooms: WiFi (MYR 49 per night)
  • Available in some public areas: WiFi (MYR 49 per day)

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: MYR 64 to 64 for adults and MYR 55 to 64 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Axis Lounge
  • Cellar Door
  • Makan Kitchen
  • The Food Store
  • Tosca Italian Trattoria

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • 36,996 square feet of conference space
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (99 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at DoubleTree by Hilton Hotel Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 105.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 64 to 64 for adults and MYR 55 to 64 for children
  • Fee for in-room wireless Internet: MYR 49 per night (rates may vary)
  • Fee for wireless Internet in public areas: MYR 49 per day (rates may vary)
  • Airport shuttle fee: MYR 340 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 105.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

DoubleTree Hilton Hotel Kuala Lumpur

DoubleTree Hilton Kuala Lumpur

DoubleTree Hotel Kuala Lumpur

DoubleTree Kuala Lumpur Hilton

DoubleTree Kuala Lumpur Hotel

Hilton DoubleTree Hotel Kuala Lumpur

Hilton DoubleTree Kuala Lumpur

Hilton Kuala Lumpur DoubleTree

Hotel DoubleTree Hilton Kuala Lumpur

Kuala Lumpur Hilton DoubleTree

DoubleTree by Hilton Hotel Kuala Lumpur Hotel

DoubleTree by Hilton Hotel Kuala Lumpur Kuala Lumpur

DoubleTree by Hilton Hotel Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Kuala Lumpur?

DoubleTree by Hilton Hotel Kuala Lumpur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Kuala Lumpur?

As of 11 May 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Kuala Lumpur on 26 May 2026 start from AU$124, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Kuala Lumpur?

Yep, DoubleTree by Hilton Hotel Kuala Lumpur has a free self car park.

Does DoubleTree by Hilton Hotel Kuala Lumpur have a pool?

DoubleTree by Hilton Hotel Kuala Lumpur has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at DoubleTree by Hilton Hotel Kuala Lumpur?

DoubleTree by Hilton Hotel Kuala Lumpur features an outdoor pool, 5 restaurants and 2 bars.

What makes DoubleTree by Hilton Hotel Kuala Lumpur a romantic place to stay?

Al fresco dining and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at DoubleTree by Hilton Hotel Kuala Lumpur.

Is DoubleTree by Hilton Hotel Kuala Lumpur family-friendly?

You bet! With amenities such as a children's pool and free food shopping service, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel Kuala Lumpur is a hit with families.

Does DoubleTree by Hilton Hotel Kuala Lumpur serve breakfast?

Yeah, travelers adore the buffet breakfast here! Served daily from 6 AM to 10:30 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Kuala Lumpur?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Kuala Lumpur?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Hotel Kuala Lumpur?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Hotel Kuala Lumpur?

No, pets and service animals are not allowed.

Is there a golf course on site at DoubleTree by Hilton Hotel Kuala Lumpur?

There isn't one on site, but Royal Selangor Golf Club is a short 20-minute walk away.

DoubleTree by Hilton Hotel Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1014 reviews
Rating 8 - Good. 223 out of 1014 reviews
Rating 6 - Okay. 51 out of 1014 reviews
Rating 4 - Poor. 31 out of 1014 reviews
Rating 2 - Terrible. 20 out of 1014 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Terrence

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff.
Stayed 2 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Clean, convenient, good amenities and friendly staff. Nice breakfast too!
Stayed 1 night in Feb 2026

4/10 Poor

Guillaume Michel Jacques

Business traveller
Liked: Cleanliness, property conditions & facilities
next to train tracks - woken up by train under window
Stayed 3 nights in Feb 2026

10/10 Excellent

Calvin

Stayed 4 nights in Jan 2026

10/10 Excellent

Andy

Liked: Cleanliness, amenities, property conditions & facilities
Spotless, nice service
Stayed 3 nights in Jan 2026

10/10 Excellent

yuanqiao

Stayed 3 nights in Jan 2026

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at this hotel. The staff were welcoming, professional, and always ready to help, which made the experience even more enjoyable. The room was clean, comfortable, and well maintained, and the overall atmosphere of the hotel was relaxing. A special thank you to the team for the complimentary room upgrade — it was a pleasant surprise and truly appreciated. It made my stay even more comfortable and memorable. I would happily recommend this hotel and look forward to staying here again in the future.
Stayed 1 night in Feb 2026

8/10 Good

Muhammad Farhan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service. Clean. Will definitely be the first choice the next time im in KL.
Stayed 2 nights in Jan 2026

10/10 Excellent

John, Berala

Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean spacious room, very clean.
Stayed 2 nights in Jan 2026

10/10 Excellent

Dinohairry

Liked: Cleanliness
Fantastic!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean Room ,great location good breakfast
Stayed 6 nights in Dec 2025

10/10 Excellent

Ralph

Liked: Cleanliness, amenities, property conditions & facilities
Great 5 star hotel with excellent staff
Stayed 3 nights in Jan 2026

10/10 Excellent

RAJESHA

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Jan 2026

10/10 Excellent

Mohamed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in Jan 2026

10/10 Excellent

Moiz

Stayed 3 nights in Jan 2026

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was great. So much variety. The egg station was excellent, especially Amir K, junior sous chef. He was so friendly. Our floor attendant Wahid was exceptional. Best service ever! So warm and friendly. Everyone in the Executive Lounge was great especially Magis, Kush and Aidil. Also Ms. Shandala provided great service. It was my wife's bday and they surprised us with cake and beautiful towel animal decorations.
Stayed 1 night in Jan 2026

10/10 Excellent

Bayan, Brooklyn

Stayed 4 nights in Jan 2026

6/10 Okay

MING WAI DENNIS, North Poiint

Travelled with family
The hotel was in a great location.10 minutes walk to LRT and MRT. The hotel is situated on top of a mini mall, you can get all the essential you need. The check-in was smooth at 7 pm. Staff was polite. We were persuaded to upgraded to the Executive room with executive lounge access, that was a big mistake on our part. We enter the room, room showed signs of aging. The light at the bed tables cannot turn off unless you use the master switch. The shower knob will turn off by itself during shower. The fridge was on but it wasn't cold (so we wasted two bottles of juices as we didn't notice when we put the juice in). At executive lounge. The lounge wasn't very big. However, the management should know that the lounge couldn't really handle the capacities. Guests have to share a table with other guests (strangers). The qualities of the food at the lounge was only mediocre. The selections breakfast at the Executive lounge was extremely limited. The staff was all very friendly and work very hard. However, because of the capacities , the floor was very dirty (I have a piece of ham and bread pieces under my chair) and no one could take care of it. Also, there was spiders crawling outside the windows (I can see at least 5 spiders outside and it was very creepy), if you have arachnophobia, the executive lounge is a no no for you. I asked the manager and they said there is nothing they can do. Overall, I will only return to this hotel if it is really really cheap.
Stayed 4 nights in Jan 2026

6/10 Okay

Sultana

Disliked: Cleanliness, staff & service, amenities
My initial room was unacceptable. There were hairs on the bed and the fridge was extremely dirty, with hairs inside it. I took photos and reported this to staff, who said they would change my room. However, I was left waiting for over two hours without my luggage and remained in the dirty room during this time. I had to call customer service four times to chase this, and the overall service was very poor. On checkout day, I contacted reception an hour in advance to arrange for the concierge to collect my luggage at a set time. I was told this would be fine, yet the concierge arrived 15 minutes late. Despite calling several times, I was repeatedly told he was “on his way.” Breakfast service was also disappointing. After waiting 10–15 minutes for a table, another guest took my table and I was made to wait again while a new one was found. The hotel does not cater well for allergies. On one day when I was extremely unwell, breakfast could not be sent to the room at all due to my child’s egg allergy, meaning we missed breakfast entirely. Service at the pool was particularly concerning. My 9-year-old son was made to sit outside in the rain as staff said he was not allowed into the changing room, despite other young boys being inside. I was then told the pool was closed, leaving my child waiting outside unnecessarily. Finally, on the last day, staff repeatedly referred to me by another guest’s name, which I had to correct several times, raising concerns about a potential breach
Stayed 6 nights in Dec 2025

10/10 Excellent

Priyanka

Stayed 1 night in Jan 2026

8/10 Good

Faisel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. I had a medical episode and they helped me get to the nearest hospital👍
Stayed 4 nights in Dec 2025

10/10 Excellent

Binu

Stayed 4 nights in Nov 2025

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean. Staff were friendly and efficient as well. Overall great stay, will definitely be back to book this hotel again! Thank you for the birthday decorations and the wonderful stay!
Stayed 2 nights in Dec 2025

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were pleasant
Stayed 1 night in Jan 2026

8/10 Good

Anne Edith Awuor

Liked: Cleanliness
The staff were very helpful and kind. The rooms are also clean and well stocked. The breakfast buffet spread is impressive.
Stayed 4 nights in Dec 2025