Club Mahindra - accommodation in Kotagiri

I had booked this room for my father . When they reqched the hotel, the caretaker told him that no payment or booking had been received. After my dad showed the reciept and payment, the manager turned up about half an hour later . They told my father that a room wasn't available and asked my father for a 1000 Rs deposit for another room. My dad refused to pay any further sum, and informed them that if they did not arrange another room or refund the paid amount he would apporach the police . They were then made to wait another hour before another room was arranged ,which was of poor quality. We had paid for breakfast but nothing was arranged and no courtesy call or check by the owners of Nilgiri inn was done. This is a terrible experience for my Dad who's about 76 years old having to endure this fraud and torment especially from a so called trustable website like Hotel.com and booked through the proper means from UK. They

Wonderful stay with the best crew working around the clock for good food and for any other help. We will definitely be back, owner is also a nice person when she came , she said hi to us and ensured our stay was pleasant. The crew, Ragu, Siva, Raja and Ramesh are so polite and humble and helpful.

The housekeeping, restaurant and room services are pathetic. You call them multiple times they will not pick the phone. Their food is overpriced and not upto the mark. They take a lot of time in food preparation and also their free breakfast is same everyday. They will provide very basic south indian breakfast. The area around the resort is good but the resort is overpriced and the overall services are not good.