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Grand Jatra Hotel Balikpapan

Property class: 4

Photo gallery for Grand Jatra Hotel Balikpapan

A rooftop pool with a curved design, surrounded by a stone wall and a wooden pergola.
A spacious lobby with modern seating, a large decorative sculpture, and a glass railing overlooking the interior.
A spacious lobby with a grand piano, comfortable seating areas, and a bar/lounge setup.
A modern hotel lobby with a curved staircase, a reception desk, and a decorative vase on a table.
A spacious lobby with a central seating area, large windows, and a modern ceiling design.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$100
includes taxes & fees
3 Nov - 4 Nov

Explore the area

View map
Jl. Jenderal Sudirman No. 47, Balikpapan Superblock, Balikpapan, East Kalimantan, 76114
  • Place, E Walk
    ‪2 min walk‬
  • Place, Aquaboom Waterpark
    ‪5 min walk‬
  • Place, BSB Beach
    ‪8 min walk‬
  • Airport, Balikpapan (BPN-Sepinggan Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Double - Free 3pcs Laundry

A hotel room with a large bed, bedside tables, a desk, a chair, and a TV mounted on the wall.

Superior Double - Free 3pcs Laundry

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room - Free 3pcs Laundry

A hotel room with a bed, a desk, a chair, a TV, and a large window with a view.

Deluxe Double Room - Free 3pcs Laundry

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Business Suite - Free 3pcs Laundry

A spacious hotel room with a large bed, a flat-screen TV, a sofa, and a view of the city.

Business Suite - Free 3pcs Laundry

  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite - Free 3pcs Laundry

A modern living room with a sofa, a coffee table, a TV mounted on the wall, and a wooden floor.

Junior Suite - Free 3pcs Laundry

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite - Free 3pcs Laundry

A modern living room with a sofa, coffee table, and floor lamp. There is a visible door leading to a bathroom and a kitchenette area in the background.

Executive Suite - Free 3pcs Laundry

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room - Free 3pcs Laundry

A hotel room with two beds, a bathroom with a mirror, and a door leading to another room.

Superior Twin Room - Free 3pcs Laundry

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room - Free 3pcs Laundry

A modern hotel room with a wooden floor, a desk with a chair, a bed, a TV mounted on the wall, and a large mirror.

Deluxe Twin Room - Free 3pcs Laundry

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Twin Room - Free 3pcs Laundry

A hotel room with two beds, a large mirror, and a bathroom visible through a glass door.

Executive Twin Room - Free 3pcs Laundry

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Double Room - Free 3pcs Laundry

A modern hotel room with a large bed, bedside tables, a desk, a chair, and a TV mounted on the wall.

Executive Double Room - Free 3pcs Laundry

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Balikpapan

Grand Jatra Hotel Balikpapan places you in the heart of Balikpapan, connected to a shopping centre and within steps of E Walk. Highlights at this hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages and sports massages. J Cuvee Lounge and Bar serves Indonesian cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, sauna, kids' swimming pool and pool loungers. Business travelers can take advantage of 7 meeting rooms, a 24-hour business centre, and conference space. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Balikpapan hotel, you'll be 2.9 km (1.8 mi) from Aquaboom Waterpark and 2.9 km (1.8 mi) from Pentacity Mall.

What's nearby

  • E Walk - 2 min walk - 0.2 km
  • Aquaboom Waterpark - 5 min walk - 0.4 km
  • Pentacity Mall - 5 min walk - 0.4 km
  • BSB Beach - 8 min walk - 0.7 km
  • Kemala Beach - 8 min drive - 5.8 km

Getting around

  • Balikpapan (BPN-Sepinggan Intl.) - 18 min drive

Restaurants

  • ‪Hetea - ‬3 min drive
  • ‪Excelso E-walk - ‬1 min walk
  • ‪Solaria - ‬3 min drive
  • ‪Jj Steak - ‬5 min drive
  • ‪House of Beer (HoB) - ‬1 min walk

About this property

Grand Jatra Hotel Balikpapan

Grand Jatra Hotel Balikpapan offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 7 meeting rooms. A children's pool, a fitness centre, and spa services are also featured at the business-friendly Grand Jatra Hotel Balikpapan. Self parking is free.

This 4-star Balikpapan hotel is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 10 levels
  • 2 dining venues
  • Built in 2011
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Grand Jatra Hotel Balikpapan offers 215 air-conditioned accommodations with minibars and a safe. Televisions come with satellite channels.

Bathrooms include a shower, bathrobes, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.

Similar properties

A modern hotel with a pool area, lounge chairs, and a view of the sea.
Pentacity Hotel Balikpapan
Balikpapan
  • Pool
  • Breakfast included
  • Water slide
  • Parking included
3.8 out of 5, Good, 16 reviews
The price is AU$88
includes taxes & fees
3 Nov - 4 Nov
Pentacity Hotel Balikpapan

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bellagio Restaurant
  • J Cuvee Lounge and Bar

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference space

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (200 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Jatra Hotel Balikpapan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Free cots (infant beds)!

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number 55110

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Jatra
Grand Jatra Balikpapan
Grand Jatra Hotel
Grand Jatra Hotel Balikpapan
Hotel Jatra
Jatra Hotel
Jatra Balikpapan Balikpapan
Grand Jatra Hotel Balikpapan Hotel
Grand Jatra Hotel Balikpapan Balikpapan
Grand Jatra Hotel Balikpapan Hotel Balikpapan

Frequently asked questions

What is the cancellation policy at Grand Jatra Hotel Balikpapan?

Grand Jatra Hotel Balikpapan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Jatra Hotel Balikpapan?

As of 2 Nov 2026, prices found for a 1-night stay for 2 adults at Grand Jatra Hotel Balikpapan on 3 Nov 2026 start from AU$100, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Jatra Hotel Balikpapan?

Yep, Grand Jatra Hotel Balikpapan has a free self car park.

Are there any beaches close to Grand Jatra Hotel Balikpapan?

The closest beach to Grand Jatra Hotel Balikpapan is Kemala Beach (5.1 km).

Is there a spa on site at Grand Jatra Hotel Balikpapan?

Yep, there is an onsite spa at Grand Jatra Hotel Balikpapan. You'll enjoy services like sports massages.

Does Grand Jatra Hotel Balikpapan have a pool?

Grand Jatra Hotel Balikpapan has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Grand Jatra Hotel Balikpapan?

Grand Jatra Hotel Balikpapan features a full-service spa, an outdoor pool and 2 restaurants.

Is Grand Jatra Hotel Balikpapan family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Grand Jatra Hotel Balikpapan is a hit with families.

Is there a free airport shuttle available at Grand Jatra Hotel Balikpapan?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Jatra Hotel Balikpapan?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Jatra Hotel Balikpapan?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Jatra Hotel Balikpapan?

No, pets and service animals are not allowed.

Grand Jatra Hotel Balikpapan Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 77 reviews
Rating 8 - Good. 22 out of 77 reviews
Rating 6 - Okay. 17 out of 77 reviews
Rating 4 - Poor. 11 out of 77 reviews
Rating 2 - Terrible. 3 out of 77 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff good
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities
Great stay for a few nights. The property and the rooms are a bit old looking but overall nice enough for what we needed. We had to ask several times for hand soap because there wasn't any in our room, but they got us some eventually. The hotel breakfast is amazing, so many options for a buffet. I was really impressed. The restaurant was very good too.
Stayed 3 nights in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not even deserved 3 stars hotel

Internet is unstable, room is old, breakfast is awful. Not recommended at all.
Stayed 2 nights in May 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are friendly and helpful. Being next to a shopping mall and bar/restaurant the location is very good. However, when I walked in it smelt damp, looked damp and felt damp. Damp patches are evident on the walls where the wallpaper is discoloured/peeling and the paintwork is bubbling. This I’m sure has a lot to do with low occupancy levels during the recent pandemic. Having stayed in the Jatra many times previously, it is disappointing to see a marked deterioration in the fabric of the building. Significant investment is required to bring it back up to standard. A final point, there is a choice of having a no smoking room; perhaps an area of the restaurant could be designated no smoking too. Arriving for breakfast newly showered and feeling fresh, I was then subjected to cigarette smoke from all directions. I left breakfast smelling like an ashtray.
Stayed 3 nights in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice room, but need to work on that AC

they upgraded my room into deluxe room due to unavailable requested bed. so my room is bigger, but the air conditioner was terrible. it was very hot especially at night. i couldn't sleep well
Stayed 1 night in Sep 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Terrible internet, bad beds, good location

My god the beds are uncomfortable. THey are old hard mattresses and for a king bed you get 2 old flat pillows. The rooms are getting more and more tires and need new furnishing. Due to less occapancy they are currently mostly running on 1 elevator, which is a real pain , it can take 10 min to get down . The internet is terrible, it is open so as soon as the mall opens everyone can use it and its so slow its stupid. Its unusable 23.5 hrs a day its so so slow. Restaurant is still ok, considering the covid restrictions they do a good job, weirdly there is NO hand sanitizer available in the restaurant ! Sadly the pool bar is closed.
Stayed 5 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient Place to Stay

The main advantage of this hotel is its location straight next to the mall. An easy access to pubs and shops nearby. The restaurant looks homy and live music was nice. The quality of the food wasn’t the best one
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Property conditions & facilities, room comfort

Hits and Misses

Size of the hotel room was large enough and comfortable for the standard rooms. Sheets were cleaned and floors in the room was mopped daily. However, there were a few cockroaches found in the public / common areas. Was also having a massage in the room when someone rang the doorbell twice. Was getting ready before walking to the door when the person opened the hotel room door but closed it immediately after realizing there were people in the room. This was not right for room service / housekeeping.
Stayed 1 night in Aug 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were mouldy . Would not book again if staying in Balikpapan
Stayed 3 nights in May 2019
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Not the best stay this time

I have stayed at this hotel a number of times. I had 4 showers during this stay, none of which had hot or very warm water. There was no bar soap provided for hand washing in my or my colleague’s room. At 4am I woke up smelling cigarette smoke. The hotel is however in a handy location.
Stayed 2 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staying for a business trip.

Room was spaciousness, clean and has a beautify sea view. Great location and convenience since the hotel is located next to the shopping mall. Reception staff was quite friendly and helpful.
Stayed 3 nights in Apr 2019
Verified review

6/10 Okay

Liked: Staff & service
The hotel room wasn’t up to its 5 stars standard. Mouldy walls & bathroom curtains could use some deep cleaning. But very friendly service & hospitality.
Stayed 4 nights in Mar 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I'll avoid this place in futur

Not according to the standard they claim on their website. Rooms furniture are old, poor cleaning, not so good smell inside, ...
Stayed 1 night in Dec 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Quality is limited in Balikpapan without a doubt, but I am sure there are better hotels than this one. Room was very average, mattress was old, bathroom was not the cleanest, and they had forgotten to put towels and amenities in it. I would not recommend this hotel unless you have to.
Stayed 1 night in Dec 2018
Verified review

6/10 Okay

Disliked: Staff & service

Not a home away from home.

The service and facilities of the hotel are same as of No Star Hotel. Again in the room there were no towels. Subsequently provided only bathing one. No hand towels despite asking twice. No body wash and moisturiser is given to customers who book online. Beds have springs hurting you through out the night. Half the time went in finding the right place to sleep. Just because of location I prefer this hotel otherwise it is not worth the money we pay.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Jul 2018
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Not Good Hotel for Frequent Travellers

Supposed to be 4.5 star property but the facilities in Non Starred Hotels are better. When I checked in there were no towels in the Room, when demanded was told that they will be placed in the room in next 10 minutes. Went out and came back at 10.30 PM still there were no towels. had to fight the " inflexible" staff for the same and by 11.00 PM received the towels for room. After 2 days again the same happened towels were sent only after shouting at the staff. The cooks standing at the Fresh Eggs counter dont even understand what a customer is demanding. All the food was so greasy that one may think twice before eating. When I was checking out on 10th September, the front desk officer "Ayi" came and felt sorry for the trouble i had to face during my stay. Incidentally she was person on duty when I had 1st No Towel issue. She informed me that the General Manager of the Property would be calling me or sending a mail to apologise as I had already given bad reviews for the property . Still Waiting for the mail/call.
Stayed 1 night in Sep 2017
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort

Once is enough

Room is fairly big but conditions just like a budget hotel. Noisy, very low bed and thin mattress, dark bathroom.
Stayed 1 night in Sep 2017
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

rooms dirty

rooms were very poor and dirty. bad wifi . no hot water and dirty linen
Stayed 1 night in Jul 2017
Verified review

6/10 Okay

価格相応

価格相応のホテルです。モールに隣接しているので、買い物には便利です。
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

値段の割に最悪

部屋は想像より広く清潔。 しかしWi-Fi環境が悪く、メールすら送れません。 またインドネシアには珍しく、スタッフの人数不足が見受けられ、サービスが行き届いていない感じ。 値段の割に最悪です。
Verified review

8/10 Good

Liked: Cleanliness
Disliked: Room comfort

Tidak jelek juga tidak bagus

terkejut melihat kondisi kamar yang kecil dan sempit
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Club too noisy

The hotel is comfortable, the reception worked very professional and gave me an upgrade, so enjoyed the room until 11pm. Due to the club I could not sleep until 4am. You could feel the sound from basement. Very tired I couln't enjoy the very good breakfast. The spa is also very nice and the serious massage was nice in a realxing atmosphere.The hotel is connected with the shopping mall, so I enjoyed shopping and the way to the airport is only less than twenty minutes. Sooy, the music was really to loud
Verified review

6/10 Okay

Liked: Property conditions & facilities

Overrated

With the given price and 5 star rated hotel, it is so much overrated. There is no bath tub, LAN Cable, sofa, etc. But the surrounding area is nice as it is next to a mall
Verified review

6/10 Okay

Hotel dengan lokasi strategis di area Mall

Proses check in yg cukup lama ( +/- 1 jam menunggu ) dan sulit mendapatkan parkir.