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Promenade Service Apartments

2.0 star property

Photo gallery for Promenade Service Apartments

Family Deluxe Room
Reception
Property entrance
Studio Twin | Private kitchen
Standard Twin Room no window

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • 24/7 front desk

Explore the area

View map
3-G-17, Lorong Api-Api 2, Api-Api Centre, Kota Kinabalu, Sabah, 88000
  • Place, Kota Kinabalu Esplanade
    ‪2 min walk‬
  • Place, Centre Point
    ‪2 min walk‬
  • Place, Imago Shopping Mall
    ‪10 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪10 min drive‬

Room options

View all photos for Studio Twin

Studio Twin

Studio Twin

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Twin Room no window

Standard Twin Room no window

Standard Twin Room no window

  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Studio Queen

Studio Queen

Studio Queen

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Superior Room

Family Superior Room

Family Superior Room

  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Deluxe Room

Family Deluxe Room

Family Deluxe Room

  • 56 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Check in Queen no window

Check in Queen no window

Check in Queen no window

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Check in Twin no window

Check in Twin no window

Check in Twin no window

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Studio Twin

Iron/ironing board, free WiFi, bed sheets

Deluxe Studio Twin

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Suite

Coffee and/or coffee maker

Deluxe Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Twin Room Without Window

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room Without Window

  • Sleeps 2
  • Free Wi-Fi

About the area

Kota Kinabalu

Promenade Service Apartments puts you in the heart of Kota Kinabalu, within steps of Centre Point and Oceanus Waterfront Mall. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include laundry facilities, tour/ticket assistance and luggage storage. There's also the convenience of self parking. .Near this Downtown Kota Kinabalu hotel, you'll find Imago Shopping Mall.

What's nearby

  • Kota Kinabalu Esplanade - 2 min walk - 0.2 km
  • Centre Point - 2 min walk - 0.2 km
  • Imago Shopping Mall - 10 min walk - 0.8 km
  • Kota Kinabalu Central Market - 10 min walk - 0.9 km
  • KK Plaza - 10 min walk - 0.9 km

Getting around

  • Tanjung Aru Station - 7 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 15 min drive

Restaurants

  • ‪McDonald's & McCafé - ‬1 min walk
  • ‪My Lunch Box Cafe - ‬2 min walk
  • ‪Nasi Ayam CP - ‬2 min walk
  • ‪Restoran Seri Malindo - ‬2 min walk
  • ‪Jothy's Fish Head Curry Banana Leaf Restaurant - ‬2 min walk

About this property

Promenade Service Apartments

As a guest of Promenade Service Apartments, you'll find tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. Promenade Service Apartments also features a front desk safe and a lift. For a fee, parking is available.

This Kota Kinabalu hotel is smoke free.

  • 133 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site
Promenade Service Apartments offers 133 air-conditioned accommodations, with complimentary bottles of water. Cable televisions are provided.

Bathrooms include a shower. This Kota Kinabalu hotel provides complimentary wireless Internet access. Housekeeping is offered on request and an iron/ironing board can be requested.

Similar properties

Terrace/patio
Oceania Hotel
Kota Kinabalu
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.1 out of 5, Very good, 526 reviews
The price is AU$74
includes taxes & fees
9 June - 10 June
Oceania Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site self parking

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 55.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MYR 55.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Apartments Promenade
Promenade Service
Promenade Service Apartments
Promenade Service Apartments Kota Kinabalu
Promenade Service Kota Kinabalu
Promenade Service Apartments Hotel
Promenade Service Apartments Kota Kinabalu
Promenade Service Apartments Hotel Kota Kinabalu

Frequently asked questions

What is the cancellation policy at Promenade Service Apartments?

Promenade Service Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Promenade Service Apartments?

Yep, Promenade Service Apartments has a self car park, for a fee. A self car park is also available, for a fee.

Are there any beaches close to Promenade Service Apartments?

The closest beach to Promenade Service Apartments is Pantai Pulau Mamutik (6.4 km).

Is there a free airport shuttle available at Promenade Service Apartments?

No, Promenade Service Apartments does not offer an airport shuttle service.

What time are check-in & check-out at Promenade Service Apartments?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Promenade Service Apartments?

No, pets are not allowed.

Promenade Service Apartments Reviews

Reviews

6.6
Rating 10 - Excellent. 77 out of 459 reviews
Rating 8 - Good. 143 out of 459 reviews
Rating 6 - Okay. 113 out of 459 reviews
Rating 4 - Poor. 77 out of 459 reviews
Rating 2 - Terrible. 49 out of 459 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and so quiet at night.
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended place to stay, all staf here is very kind and friendly,good service.the housekeeping also so friendly..easy to find food
Stayed 5 nights in Jan 2024
Verified

8/10 Good

DG NOOR JAHIDAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable & excellent services
Stayed 1 night in Oct 2022
Verified

8/10 Good

Jacqueline

Liked: Staff & service, amenities
Im in Australia. I speak English. Promenade looks daunting from the outside, being an older building. Reception was professional. I arrived at 01.30am which was no probem. Room is basic but the bed is the BESTBEST. Coffe, tea, water bottles and aur con all there
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nur Athirah Syazwana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shout out to James - very polite Gentleman
Stayed 3 nights in May 2024
Verified

10/10 Excellent

KENJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it👍
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Farrah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower and bathroom could use a little cleaning and update.
Stayed 3 nights in Jun 2024
Verified

6/10 Okay

RUSIDDY GANING ANAK SPORRAN

ok
Stayed 3 nights in Jul 2023
Verified

6/10 Okay

Sunyoung

Liked: Cleanliness, staff & service, amenities
친절했고 처음에 방은 창고같았으나 살면서 다소 정듬
내가묵은 4블록 2층
트윈 1박 세금포함 사마넌
3박묵었음다
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

mijeong

Liked: Staff & service
Disliked: Cleanliness, amenities
잠깐 머무는 곳이라 머물긴 했지만 객실이 너무 낡았어요.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mas

Liked: Cleanliness, amenities, property conditions & facilities
Kali ke-5 stay sini memang best.senang cari tempat makan dan mall dekat sahaja
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempat stay yang menarik..dekat mau ke shopping mall.kali ke 4 stay sini..
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Mas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kali kedua menginap sini,saya suka sangat sebab dekat dengan shopping mall,bilik bersih,senang Cari tempat makan,bilik Ada tempat masak,lengkap dengan peralatan masakan...bilik Luas bole lari2
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central and affordable

I stayed several nights at Promenade Service Apartment during my one-month roundtrip of Borneo. The apartment is spacious, the bed is confortable and there is a big fridge. There is even a small balcony facing the backyard to hang your laundry. Hot water, TV and Wi-Fi work fine. This is a basic apartment, so don't expect luxury, but if you are looking for a budget option, this is the right choice. The building looks a bit old from outside, but the apartments are new from inside. Be prepared to walk a bit upon check-in as there are many apartments and yours might not be near the reception (the apartments are on the 2nd and 3rd floor with elevator). Central location near the handycraft market and Waterfont restaurants, just behind the Promenade Hotel. Thank you and see you soon again!
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lucky to be here

At the cov19 now , this hotel is good , near by all the convenient and food
Stayed 3 nights in Sep 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. House keepers are Pro. Good service apartment
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, so clean, they provide all needed facilities for me. Sortly, i'm satisfied with their service...
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Akses masuk dari parking basement

Sangat baik dan saya berpuas hati secara keseluruhan kecuali proses parking d mana pintu lif bahagian basement tidak dapat dimasuki dadi luar kerana berkunci. Mohon pihak pengurusan memperbaiki mutu perkhidmatan ini supaya ianya boleh diakses menggunakan kad bilik yang dibekalkan. Terima kasih
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

MOHAMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in centre town of Kota Kinabalu...
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

DuPreez

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was nice and clean. The apartment on the other hand was very disappointing. The apartment on the brochure and the one we stayed in is deffinatley not the same place.Paint on walls is dirty, bedding sheets was not clean and full of hair.The air con local control was broken and there is stains on the carpet. The shower tiles was filthily and there was mold on the bottom of shower. I will not stay in this apartments again.
Stayed 3 nights in Dec 2019
Verified

4/10 Poor

Van H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molded dirty bathroom ; never clean
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

NORAZWADA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

It was amazing & comfortable
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't be fool by their pictures. Yes, for the price the rooms may look alright BUT the environment of the apartment is way dodgy! It's very very dirty and not safe
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The room smelly and way to the room is wet everyway.. maybe coz of rain ? The service counter is good. Friendly . But maybe this is first and last for me.
Stayed 1 night in Nov 2019