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Neptune Luxury Resort

Luxury hotel on the beach, with 4 outdoor pools

Where to?

Dates

January 2026

February 2026

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Spa pool
Spa
Parking included
Free Wi-Fi

Explore the area

Mastichari, Kos, 853 02

Place, Neptune Hotel Strand
‪3 min walk‬
Place, Lido Waterpark
‪2 min drive‬
Place, Kefalos Beach
‪40 min drive‬
Airport, Kos (KGS-Kos Island Intl.)
‪14 min drive‬

Room options

In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room

Exceptional

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Blackout curtains

21 sq m
Sleeps 2
2 Single Beds

Superior Apartment

Very good

Highlights

Balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Kitchen

Mini-fridge

50 sq m
1 bedroom
Sleeps 3
2 Single Beds and 1 Double Sofa Bed

Executive Apartment

Good

Highlights

Balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Kitchen

Mini-fridge

65 sq m
2 bedrooms
Sleeps 5
1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

Deluxe Twin Room

Exceptional

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Blackout curtains

28 sq m
1 bedroom
Sleeps 3
2 Single Beds

Luxury Suite, 1 Bedroom

Highlights

Balcony or patio

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

55 sq m
1 bedroom
Partial ocean view
Sleeps 3
1 King Bed

Standard Twin Room Sea View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Blackout curtains

19 sq m
Sea view
Sleeps 2
2 Single Beds

Deluxe Twin Room, Sea View

Excellent

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Renovated in 2015

26 sq m
1 bedroom
Ocean view
Sleeps 3
2 Single Beds

Luxury Suite, 2 Bedrooms

Highlights

Balcony or patio

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

95 sq m
2 bedrooms
Sea view
Sleeps 4
2 Single Beds and 1 Queen Bed

Superior Apartment, Beachfront

Highlights

Balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Kitchen

Mini-fridge

50 sq m
1 bedroom
Partial ocean view
Sleeps 3
2 Single Beds and 1 Single Sofa Bed

Executive Apartment, 2 Bedrooms, Beachfront

Very good

Highlights

Balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Kitchen

Mini-fridge

65 sq m
2 bedrooms
Partial ocean view
Sleeps 5
2 Single Beds, 1 Single Sofa Bed and 1 Double Bed

Presidential Suite, Sea View (Meltemi)

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

170 sq m
2 bedrooms
Ocean view
Sleeps 4
1 Queen Bed and 2 Single Beds

Family Room (Deluxe)

Very good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Sofa bed

56 sq m
Sleeps 4
4 Single Beds

Suite

Highlights

Balcony or patio

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

40 sq m
1 bedroom
Sleeps 3
1 King Bed

Executive Suite

Highlights

Balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

65 sq m
2 bedrooms
Sleeps 5
1 Queen Bed, 2 Large Single Beds and 1 Large Single Sofa Bed

Superior Double or Twin Room

Exceptional

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Blackout curtains

23 sq m
Sleeps 2
2 Single Beds

Superior Family room

Exceptional

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Blackout curtains

46 sq m
2 bedrooms
Sleeps 5
4 Single Beds

Superior Twin Room sea view

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Blackout curtains

23 sq m
Sea view
Sleeps 2
2 Single Beds

Deluxe Twin Room Private Pool

Exceptional

Highlights

Balcony or patio

Soundproofed

Private pool

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

29 sq m
Sleeps 3
2 Single Beds and 1 Single Sofa Bed

Standard Single Room

Highlights

Balcony or patio

Soundproofed

Air conditioning

Connecting rooms available

Free cots/infant beds

Mini-fridge

Blackout curtains

21 sq m
Sleeps 1
2 Single Beds

About the area

Kos

At Neptune Luxury Resort, you'll be connected to the convention centre and 0.4 km (0.3 mi) from Neptune Hotel Strand. Highlights at this luxury hotel include 4 outdoor swimming pools, 2 beach bars and a full-service spa. .A relaxing visit to Neptune Spa can include deep-tissue massages, hot stone massages, aromatherapy and Ayurvedic treatments along with access to the sauna. The theme restaurant, Umami Asian Restaurant, serves Asian cuisine and is open for dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and free water park. 19106 square feet (1775 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find an indoor swimming pool, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:30 AM and 10 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions in proximity to this 5-property class Kos hotel include Port of Kos and Kefalos Beach.

What's nearby

Neptune Hotel Strand - 3 min walk - 0.3 km
Lido Waterpark - 2 min drive - 0.8 km
Kardamena Port - 20 min drive - 14.7 km
Kos Marina - 29 min drive - 20.3 km
Kefalos Beach - 40 min drive - 23.7 km

Getting around

Kos (KGS-Kos Island Intl.) - 15 min drive

Restaurants

‪Gaia Royal Cocktailbar - ‬17 min walk
‪Neptune Hotels Restaurant - ‬2 min walk
‪Ambrosia Restaurant - ‬9 min drive
‪Chill out Cafe - ‬8 min drive
‪Biggy"s on the beach - ‬8 min drive

About this property

Neptune Luxury Resort

Luxury hotel on the beach, with 4 outdoor pools

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Neptune Luxury Resort, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 poolside bars. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the indoor pool and outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kos hotel.

569 guestrooms or units

2 levels

37 buildings

2 bars on the beach

2 bars by the pool

Conference rooms

19106 sq ft of conference space

1775 sq. m of conference space

Built in 1991

Buffet breakfast (free)

Deli

Kid's club (free)

Supervised kid's activities (free)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Business centre (24 hours)

Conference centre

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Wedding services available

Games room or arcade

Pool or billiards table

Library

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Lift

Smoking in designated areas

Locker space

Bar or lounge

Dining venue

Neptune Luxury Resort offers 569 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies or patios. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Kos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Neptune Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.

Similar properties

Family Room, 1 Bedroom, Sea View | View from room

Pool
Breakfast included
Kids’ pool
Free Wi-Fi

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:30 AM to 10 AM
2 beach bars
2 poolside bars
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

MEATing Grill House
Osteria
Taverna
Umami Asian Restaurant

Things to do

4 outdoor pools
4 outdoor tennis courts
Arcade/game room
Archery
Basketball
Beach volleyball
Bicycle rentals
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Indoor pool
Indoor pool (guest access)
Library
Mini golf
Mountain biking
Outdoor pool (guest access)
Pilates classes
Playground
Racquetball/squash
Rowing/canoeing
Sailing
Sauna
Shopping centre
Snorkelling
Steam room
Tennis lessons
Waterslide
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Baby toys
Beach toys
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting
In-room cot
Indoor pool
Laundry facilities
Lifeguards on site
Mini golf
Mini-fridge
Playground
Pool toys
Snack bar/deli
Soundproofed rooms
Stroller
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Wedding services

Business services

24-hour business centre
Computer station
Conference centre (19,106 square foot of space)
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

11 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Steam room
Thalassotherapy
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Bathroom emergency pull cord
Lift (130 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom

2 floors
37 buildings
Banquet hall
Built in 1991
Designated smoking areas (fines apply)
Lifeguards
Mosquito nets

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

TV with cable/satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Limited room service
Mini-fridge

Air conditioning
Connecting rooms available
Desk
Phone
Safe
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM

Early check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: EUR 50.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: EUR 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Property Registration Number 1471Κ015A0416400

We should mention

On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Neptune Convention Centre

Neptune Convention Centre Kos

Neptune Hotels Resort

Neptune Hotels Resort Convention

Neptune Hotels Resort Convention Centre

Neptune Hotels Resort Convention Centre Kos

Neptune Hotels Convention Centre Kos

Neptune Hotels Convention Centre

Neptune Luxury Resort Kos

Neptune Luxury Resort Hotel

Neptune Luxury Resort Hotel Kos

Neptune Hotels Resort Convention Centre Spa

Frequently asked questions

What is the cancellation policy at Neptune Luxury Resort?

Neptune Luxury Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Neptune Luxury Resort?

Yep, Neptune Luxury Resort has a free self car park.

Are there any beaches close to Neptune Luxury Resort?

Yep, Neptune Luxury Resort is a short 5-minute walk from Neptune Hotel Strand. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Neptune Luxury Resort?

Yep, Neptune Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Neptune Luxury Resort have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Neptune Luxury Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Neptune Luxury Resort?

Neptune Luxury Resort features 2 beach bars, 4 outdoor pools and a full-service spa.

What makes Neptune Luxury Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Neptune Luxury Resort.

Is Neptune Luxury Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Neptune Luxury Resort is a hit with families.

Does Neptune Luxury Resort serve breakfast?

Sure does, free buffet breakfast is served daily from 7:30 AM to 10 AM.

Is there a free airport shuttle available at Neptune Luxury Resort?

No, Neptune Luxury Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Neptune Luxury Resort?

Relax with a coldie at the 2 beach bars or 2 poolside bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Neptune Luxury Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Neptune Luxury Resort?

No, pets are not allowed.

Neptune Luxury Resort Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Sandeep

Travelled with family

23 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Sep 2025

10/10 Excellent

Peter

16 Sept 2025

Stayed 4 nights in Sep 2025

10/10 Excellent

Rinat

8 Sept 2025

Stayed 3 nights in Sep 2025

10/10 Excellent

Cari

Travelled with family

2 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A perfect hotel in a perfect location. A little piece of heaven ❤️✨

Stayed 7 nights in Jul 2025

2/10 Terrible

Gen

Travelled with family and small children

29 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It was very sterile feeling. Nothing special. The front desk was awful and my room smelled like mold. When I complained, they switched room for one night and then tried to put me back in the same room which is ridiculous… mold does not disappear in 10 hours

Stayed 3 nights in Aug 2025

10/10 Excellent

PAUL

28 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2025

8/10 Good

Sanem

Travelled with family

27 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff in the restaurants and spa are wonderful. Giorgis at the spa was excellent — I received three treatments from him, and they were among the best I’ve ever had. The management of the spa is also excellent. Unfortunately, the same cannot be said for the front desk, which is a complete disaster. They are rigid, unhelpful, and in several cases outright incompetent. On our last stay, we did not even receive our welcome gift. One staff member made repeated errors, including charging my card twice and attempting to bill me for breakfast that was clearly included in my reservation. When we asked to change rooms — after I was bitten on the premises, developed an infection in my foot, and could no longer manage stairs — the woman at the desk blamed me for flying, accused me of not seeing a doctor, and only backed down when I showed her my antibiotic prescription. Instead of showing empathy, she was rude, dismissive, and repeatedly used passive-aggressive remarks such as, “I’m happy that you are happy,” even when she was at fault. When her mistakes were corrected by her manager, she would turn her frustration on the customer rather than own up. To make matters worse, when they upgrade you because of the Expedia VIp, they act as though they are doing you a personal favor and then use it as leverage against other things they fail to deliver. This behavior is manipulative and leaves a terrible impression. Overall, the service culture at the front desk is unprofessional and host

Stayed 2 nights in Aug 2025

6/10 Okay

Sanem

24 Aug 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Polly

9 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2025

10/10 Excellent

konstantinos

Travelled with family

7 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect resort

Stayed 1 night in Aug 2025

10/10 Excellent

Sarah, Dubai

7 Aug 2025

Stayed 4 nights in Jul 2025

4/10 Poor

Sanem

Travelled with family

4 Aug 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.

Stayed 4 nights in Jul 2025

10/10 Excellent

Antonio

31 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.

Stayed 3 nights in Jul 2025

6/10 Okay

Charlene

Travelled with partner

27 July 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel). Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room. Breakfast and dinner were both really good. One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because “it had to be that waiter.” As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadn’t paid, despite being a hotel guest (and with half board included). The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc. Nice place, great food—but the service and attitude didn’t live up to the standard or the price.

Stayed 3 nights in Jun 2025

10/10 Excellent

Laura

Business traveller

24 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Miran

24 July 2025

Stayed 1 night in Jul 2025

10/10 Excellent

Hedi

Travelled with family

9 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 9 nights in Jun 2025

8/10 Good

Patrick

Travelled with partner

5 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Tolles Hotel, aber für Strandurlaub nicht das richtige. Der eine richtige Strand ist relativ klein und sehr schnell voll. Der größere „Strand“ ist hinter Steinen verborgen, sodass man nur an zwei oder drei Stellen ins Wasser kann - sollte daher nicht als Strand beworben werden. Aber ansonsten top Hotel! Gutes Essen, alles unglaublich sauber und Service-orientiert! Entertainment/ Shows deutlich verbesserungsbedürftig.

Stayed 7 nights in Jun 2025

8/10 Good

Karen

27 June 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lovely food and staff are very helpful. The resort is mainly used by German tourists.

Stayed 7 nights in Jun 2025

10/10 Excellent

Max

Travelled with partner

9 June 2025

Liked: Cleanliness, amenities

Thoroughly enjoyed our stay here, was perfect, peaceful and relaxing. It had multiple bars restraints and pools as-well as facilities such as quad bike rentals to visit local towns to break up the stay. Great rooms very spacious and modern however the mosquitoes do get in the room and bite however that’s not the hotels fault. Pool bars could offer more cocktails on the menu however when asked they do make to your choice which was very pleased with. I would agree with the 5 stars it’s rated would recommend and return, expensive but is the same price as other restaurants/ bars in Greece so wouldn’t let that detour you. Has everything you need 10/10

Stayed 7 nights in Jun 2025

8/10 Good

Howard

3 June 2025

Stayed 1 night in May 2025

10/10 Excellent

Christian

26 May 2025

Stayed 4 nights in May 2025

10/10 Excellent

Suzanne

22 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Absolutely stunning property with so many different pools, bars, and restaurants. Staff is friendly and helpful, and the spa was wonderful and very beautiful too. The beach was nice and it was fun to do some stand-up paddle boarding. It was very safe!

Stayed 2 nights in May 2025

8/10 Good

Marie

Travelled with family, Travelled with group

13 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Underwhelmed and Impressed at the same time

There were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all. If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice

Stayed 7 nights in Sep 2024

8/10 Good

Theodoros, Maple

Travelled with group

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service staff friendly and accommodating I am not sure what I was suppose to receive as a VIP member but the resort is overall very good but it needs some upgrades.

Stayed 4 nights in Oct 2024

Neptune Luxury Resort

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