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Grand Mercure Yatsugatake Resort & Spa

4.0 star property
Family-friendly hotel with full-service spa and 24-hour front desk

Photo gallery for Grand Mercure Yatsugatake Resort & Spa

Spa
Premium bedding, down duvets, in-room safe, desk
Sports facility
Rooftop terrace
Executive Room (2 Twin Beds and 2 Extra Beds)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • All-inclusive
  • Laundry
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
The current price is AU$148
9 July - 10 July

Explore the area

Map
8240-1039 Nishiide, Oizumi-cho, Hokuto, 409-1501
  • Kiyosato Museum of Photographic Arts
    ‪6 min drive‬
  • Kiyosato Highland Park
    ‪6 min drive‬
  • Hirayama Ikuo Silk Road Museum
    ‪9 min drive‬

Room options

View all photos for Classic Room (2 Twin Beds and 1 Sofabed)

Premium bedding, down duvets, in-room safe, desk

Classic Room (2 Twin Beds and 1 Sofabed)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Classic Room (Japanese Style. 4 Futon Beds)

Premium bedding, down duvets, in-room safe, desk

Classic Room (Japanese Style. 4 Futon Beds)

7.4 out of 10
Good
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Shower/bath combination
  • 36 sq m
  • Sleeps 8
  • 4 Single Futons

View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

Premium bedding, down duvets, in-room safe, desk

Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Hairdryer
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View

Premium bedding, down duvets, in-room safe, desk

Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Hairdryer
  • Sleeps 12
  • 2 Single Beds and 4 Single Futons

View all photos for Executive Room (2 Twin Beds and 2 Extra Beds)

Premium bedding, down duvets, in-room safe, desk

Executive Room (2 Twin Beds and 2 Extra Beds)

8.0 out of 10
Very good
(8 reviews)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Shower/bath combination
  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 2 Double Sofa Beds

View all photos for Standard Room (2 Twin Beds and 1 Sofabed)

Premium bedding, down duvets, in-room safe, desk

Standard Room (2 Twin Beds and 1 Sofabed)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Shower/bath combination
  • 36 sq m
  • Sleeps 6
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View

Premium bedding, down duvets, in-room safe, desk

Executive Junior Suite, 2 Twin Beds and 4 Extra Beds, Mountain View

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Hairdryer
  • Sleeps 12
  • 2 Single Beds

View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds)

Premium bedding, down duvets, in-room safe, desk

Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Hairdryer
  • Sleeps 10
  • 2 Single Beds and 3 Single Futons

View all photos for Classic Room, 2 Single Beds (1 Extra Bed)

Premium bedding, down duvets, in-room safe, desk

Classic Room, 2 Single Beds (1 Extra Bed)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Down duvet
Blackout curtains
Separate bedroom
Premium bedding
  • Sleeps 6
  • 2 Single Beds

View all photos for Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

Premium bedding, down duvets, in-room safe, desk

Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Hairdryer
  • Sleeps 7
  • 2 Single Beds and 2 Single Futons

View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

Premium bedding, down duvets, in-room safe, desk

Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Shower/bath combination
  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 2 Single Futons

View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

Premium bedding, down duvets, in-room safe, desk

Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Shower/bath combination
  • 36 sq m
  • Sleeps 8
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Executive Suite, 2 Single Beds, Mountain View

Premium bedding, down duvets, in-room safe, desk

Executive Suite, 2 Single Beds, Mountain View

Highlights

Separate sitting area
Air conditioning
Fridge
LCD TV
Premium bedding
Down duvet
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Single Beds

Twin

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 4

Japanese-Western mixed

  • Sleeps 5

4Beds

  • Sleeps 4

Standard Japanese-Western mixed

  • Sleeps 4

Twin

  • Sleeps 4

Twin

  • Sleeps 4

Japanese-Western mixed

  • Sleeps 5

Standard Japanese-style - Non-Smoking

  • Sleeps 5

Japanese-Western mixed

  • Sleeps 6

Standard Twin - Non-Smoking

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 4

Twin

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 3

Other

  • Sleeps 5

Standard Japanese-style - Non-Smoking

  • Sleeps 5

Japanese-Western mixed

  • Sleeps 6

Japanese-Western mixed - Non-Smoking

  • Sleeps 5

Standard Twin - Non-Smoking

  • Sleeps 4

Japanese-Western mixed

  • Sleeps 6

Deluxe Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 3

About the area

Hokuto

A family-friendly stay in Hokuto awaits you at Grand Mercure Yatsugatake Resort & Spa. You'll be 4.5 km (2.8 mi) from Doryu Waterfall and 4.8 km (3 mi) from Kiyosato Highland Park. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Le SENSORIEL, is open for breakfast and dinner. Enjoy the free kids' club and outdoor tennis court as well as access to hot springs and a playground. Added amenities include a full-service spa, free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 7 AM and 9:30 AM. There's also free self parking, along with the convenience of free train pick-up service. .Sights within a 10-minute drive of this 4-property class Hokuto hotel include Seisen Footbath and Hirayama Ikuo Silk Road Museum.

What's nearby

  • Kiyosato Museum of Photographic Arts - 6 min drive - 4.4 km
  • Kiyosato Highland Park - 6 min drive - 6.3 km
  • Hall of Halls - 8 min drive - 8.4 km
  • Hirayama Ikuo Silk Road Museum - 9 min drive - 6.6 km
  • Nakamura Keith Haring Collection - 16 min drive - 14.5 km

Getting around

  • Kai-Ōizumi Station - 17 min walk

Restaurants

  • ‪Coucou CAFE - ‬5 min walk
  • ‪くのパン - ‬18 min walk
  • ‪Prosciutteria Morimoto - ‬3 min drive
  • ‪Complet-Do - ‬14 min walk
  • ‪魚ZENZOW - ‬2 min drive

About this property

Grand Mercure Yatsugatake Resort & Spa

Family-friendly hotel with full-service spa and 24-hour front desk
Some rates at Grand Mercure Yatsugatake Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site. WiFi and wired Internet are free in public spaces. Grand Mercure Yatsugatake Resort & Spa offers its guests a full-service spa, hot springs, and an outdoor tennis court. Spa services, a library, and a complimentary children's club are also featured at the family-friendly Grand Mercure Yatsugatake Resort & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Hokuto hotel.

  • 250 guestrooms or units
  • 7 levels
  • Kid's club (free)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Dining venue
Grand Mercure Yatsugatake Resort & Spa offers 250 air-conditioned accommodations with a safe and complimentary slippers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

Japanese

Similar properties

Front of property - evening/night

Izumigo Kiyosato Kogen Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 102 reviews
The price is AU$201
7 July - 8 July
Izumigo Kiyosato Kogen Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free train station pick-up shuttle from 8:30 AM to 5:30 PM
  • Train station shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,800 for adults and JPY 3,800 for children
  • A restaurant

Restaurants on site

  • Le SENSORIEL

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Hot springs
  • Library
  • Outdoor tennis court
  • Playground
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Child's club card: JPY 0 per night, (up to 5 years old).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3800 for adults and from JPY 3800 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Yatsugatake Royal Hotel Hokuto
Yatsugatake Royal Hotel
Yatsugatake Royal Hokuto
Yatsugatake Royal
Yatsugatake Royal Hotel Japan/Hokuto
Royal Hotel YATSUGATAKE Hokuto
Royal YATSUGATAKE Hokuto
Royal YATSUGATAKE
Royal Hotel YATSUGATAKE
Mercure Yatsugatake & Hokuto
Grand Mercure Yatsugatake Resort Spa
Grand Mercure Yatsugatake Resort & Spa Hotel
Grand Mercure Yatsugatake Resort & Spa Hokuto
Grand Mercure Yatsugatake Resort & Spa Hotel Hokuto

Frequently asked questions

What is the cancellation policy at Grand Mercure Yatsugatake Resort & Spa?

Grand Mercure Yatsugatake Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Mercure Yatsugatake Resort & Spa?

As of 6 July 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Yatsugatake Resort & Spa on 9 July 2025 start from AU$147.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Mercure Yatsugatake Resort & Spa?

Yep, Grand Mercure Yatsugatake Resort & Spa has a free self car park.

Is there a spa on site at Grand Mercure Yatsugatake Resort & Spa?

Yep, there is an onsite spa at Grand Mercure Yatsugatake Resort & Spa. You'll enjoy services like massages.

Is Grand Mercure Yatsugatake Resort & Spa family-friendly?

You bet! With amenities such as a free children's club, a playground and an arcade, it's no surprise that Grand Mercure Yatsugatake Resort & Spa is a hit with families.

Does Grand Mercure Yatsugatake Resort & Spa serve breakfast?

Yeah, buffet breakfast is offered daily between 7 AM and 9:30 AM.

Is there a free airport shuttle available at Grand Mercure Yatsugatake Resort & Spa?

No, Grand Mercure Yatsugatake Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Mercure Yatsugatake Resort & Spa?

Yep, you can grab a meal at Grand Mercure Yatsugatake Resort & Spa's onsite restaurant.

What time are check-in & check-out at Grand Mercure Yatsugatake Resort & Spa?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grand Mercure Yatsugatake Resort & Spa?

No, only service animals are allowed.

Grand Mercure Yatsugatake Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 316 reviews
Rating 8 - Good. 117 out of 316 reviews
Rating 6 - Okay. 43 out of 316 reviews
Rating 4 - Poor. 21 out of 316 reviews
Rating 2 - Terrible. 6 out of 316 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sara

Travelled with family
Liked: Amenities
Property is clean but dated. The indoor playground is wonderful for my kids. The buffet meals were great and had a wide variety. Definitely would recommend and come back.
Stayed 1 night in Mar 2025

10/10 Excellent

tsailing

Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great with 3 people
Stayed 1 night in Jun 2024

10/10 Excellent

MING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great performance for the price

Excellent breakfast with so many choices. Nice onsen; maybe a little bit low temperature for me, but I am guessing many non-Japanese will like that.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great breakfast

We enjoyed our night stay for relaxation and onsen. My kids (under 6) enjoyed the lobby room play area and the staff were courteous. The izayaka restaurant was a nice treat. Good food for a great price. We’ll be back :)
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice environment

The hotel is nice and with nice view. The staff in their Japanese restaurant are so caring and considerate. I like this hotel and may book here again is I visit the surrounding area again.
Stayed 4 nights in Jan 2020

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We a nice and pleasant stay. Thank you.
Stayed 1 night in Dec 2019

10/10 Excellent

Janet, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a large resort area for Japanese families. Beautiful and large onsen with nice outside rock area. We were the only Caucasian’s.
Stayed 1 night in Jul 2018

8/10 Good

Monskies, Sydney

Liked: Cleanliness, staff & service

A very kids-friendly hotel

The traditional Japanese room is great for families with small children. The onsen and play areas are just what tired parents need. Very happy with our stay.
Stayed 1 night in Apr 2018

8/10 Good

Shaun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Good and bad.

As rated, clean and great service. However very old hotel, and beds are very hard. Bathrooms very small, and overall dated hotel. Caters to large tour buses. Overpriced buffet, amazing local restaurants, best I've had in years. Just need to walk 10-15 mins. Onsen was great but no tattoos!! FYI. My Fuji is amazing if you can see it, and the observatory is good as well. Try picnic bus to rock restaurant, and sunshine meadows. Be sure to catch the early bus, very limited hours.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

no frills get away

it was pleasant although a little out of the way, surprised to see quite a number of tourist groups staying over. Breakfast and dinner was decent, it could be better. the room was large compared to most hotels.
Stayed 1 night in Jun 2017

10/10 Excellent

Midorikawa

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
室内の遊び場がとても良かった
Stayed 1 night in Apr 2025

10/10 Excellent

??

Travelled with family and small children
Liked: Amenities
子連れには最高すぎるくらい 子連れじゃない人には向かない気がします。
Stayed 1 night in Mar 2025

10/10 Excellent

Takuya

Stayed 1 night in Mar 2025

6/10 Okay

Takako

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルは、清潔で素敵なホテルです。 繁忙期に宿泊した為、小さな子ども連れの家族がいっぱいで、浴場もロッカーも混雑していてフリードリンクもなかった。 夕食の時間が19時から予約番号受付して、連絡が来たのが20:10頃。席の案内も無く、空席探しも大変なのにクローズ21:00と席に声かけに来られたこと。バイキング60分と書いているのに、1時間待ってすぐ終了とは！
Stayed 1 night in Mar 2025

10/10 Excellent

??, NUMAZU-SHI,NEGOYA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供のプレイスペースが充実していて素晴らしいです。子供用の歯ブラシ、スリッパがあるともっと素晴らしいです。
Stayed 1 night in Mar 2025

6/10 Okay

Shuya

Travelled with family and small children
Liked: Cleanliness, amenities
混み合うシーズンにぶつかったせいもあり、ラウンジのドリンクもブッフェの料理も並ぶ時間が多く、ゆっくりできませんでした。スタッフも足りないのか料理やストックの交換が間に合わず、分散した時期にいくことをオススメします。 キッズスペースは広く、スタッフがいないので不安もありましたが子供同士みんなでルールや順番を守って遊んでいたので最後まで遊びきることができました。 ラウンジドリンクは時間が短く、夜はビールやワインもないので大人としては少し残念でしたが、子供のとっては満足のいく時間になりました。
Stayed 2 nights in Mar 2025

8/10 Good

Yui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族6人で泊まりました。お部屋はクラシックタイプでしたので家具等は年季が入ってましたがほこり等は無くて綺麗でした。 お食事はとても美味しかったです。デザートの種類が豊富でした。お肉料理もう少しあると個人的に嬉しいです。今回はしゃぶしゃぶだけでしたので、ローストビーフとかステーキがあったら良かったなと思います。レストランは混むので早めに並ぶか、遅い時間がいいのかなと思いました。 ロビーのドリンクコーナーですが24時間やっててくれたらいいのになと思います。行列が出来ていて今回はお菓子コーナーにたどり着きませんでした。とても残念です。 スタッフの方はとても丁寧で親切でした。 全体的に満足です。
Stayed 1 night in Mar 2025

4/10 Poor

Yuudai

Travelled with family
Disliked: Staff & service, property conditions & facilities
ラウンジと食事待たせすぎ
Stayed 1 night in Mar 2025

4/10 Poor

Shuhei

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
正直いってとてもガッカリしました。何をするにも激混み過ぎる。飲み物＆お菓子コーナーも長座の列。しかもスタッフはついておらず、スムーズに進まない。お菓子の補充がない。マシュマロ焼きもマシュマロがなくなってしまいできない人がいた。待ちに待った夕ご飯も、楽しみにしていた、もなか寿司やフォアグラハンバーガーもなく、メインとも言えるライブキッチンでの提供料理が特にない！！せっかくの山梨の宿なのに、山梨のお酒や郷土料理がなさすぎる。しゃぶしゃぶはおいしかったが、お湯がドブ色で、皆がしゃぶしゃぶするので、列ができていた。お風呂の甘酒も冷めていて美味しくないし、水も補給されていなかった。こどもがメインの宿なのにアメニティも少なすぎる。なによりスタッフの数が少なすぎて、皆笑顔がなく余裕がなさそうでこちらが心配になるレベル・・・。 子連れなのでキッズルームはとても楽しめましたが、もうリピはありません。
Stayed 1 night in Mar 2025

4/10 Poor

KEIKO

Disliked: Property conditions & facilities
子どもの遊び場はとてもいいが、
Stayed 1 night in Mar 2025