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4.4 out of 5

"Great Hotel on beautiful beach & views . Staff and Manager very helpful. Enjoyed our stay " More

By a verified traveller on Sat 15 Sep 2018

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Hotel Description

A family-friendly stay in Koh Samui awaits you at Mercure Koh Samui Beach Resort. You'll be 0.5 km (0.3 mi) from Lamai Beach and 4.9 km (3.1 mi) from Silver Beach. Highlights at this beachfront hotel include a private beach, a restaurant, and an outdoor swimming pool.

Flat-screen TVs with satellite channels are featured in all 60 soundproofed rooms, and you can enjoy free WiFi, balconies, and free bottled water. Minibars provide refreshments, and room service is also available. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while Select Comfort beds and premium bedding invite a good night's rest. In-room massages, safes, and hair dryers are also available.

A pampering day can include Swedish massages and Thai massages along with body wraps, body scrubs, and aromatherapy. The hotel's own beach bar and poolside bar are nice places to enjoy a drink. Enjoy the fitness center, kids' swimming pool, and pool loungers. 431 square feet (40 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of a free beach shuttle.

Within a 20-minute drive of this 4-star Koh Samui hotel, attractions include Chaweng Noi Beach and Bangkok Hospital Samui.

Villa, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mercure Koh Samui Beach Resort ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Koh Samui Beach Resort

Everyone (5) Couples (4)
5 out of 5
Great Hotel on beautiful beach & views . Staff and Manager very helpful. Enjoyed our stay

Posted by on 15 Sep. 2018

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Comment from Hotel Management

15 Sep. 2018 by Peter

We very much appreciate your comments regarding your stay at the Mercure Koh Samui Beach Resort. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5

Beautiful relaxing pool area .

Lovely spot, but just found it too far away from town..shops and restaurants. If just staying for a few days and wanting to relax pool side. It's perfect! Hotel has a shuttle but only goes to closest town, Lamai in the afternoon and early evening. Not enough unfortunately.

Posted by , from Gold Coast. Qld. Australia on 11 Jul. 2017

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Comment from Hotel Management

17 Jul. 2017 by Nathakan

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

5 out of 5
Pros: Virtually our own private beach , beach lounges overlooking the waters
Cons: The gym facility was very basic. Having to log on every time to connect to wifi is tedious.
Location: Good views, Quiet spot
Facilities: Nice ; Value: Fantastic; Service: Go the extra mile; Cleanliness: Beautiful; Excellent service, lovely, kind and courteous staff who would do anything for you.

Posted by , from Australia - VIC - Melbourne on 3 Jun. 2014

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5 out of 5
Pros: Quiet
Cons: Nothing

Posted by , from England on 20 Feb. 2014

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5 out of 5
Pros: Room was modern, clean and well presented. Staff were friendly, veiw incredible! Stunning at,osphere and a pleasure to stay
Cons: Pool had sharp tiles and lots missing, cut hands and feet when being careless in there
Location: Wonderful
Facilities: Modern; Value: Great deal; Service: Professional, Courteous; Cleanliness: Immaculate, Beautiful; Very child friendly place, lovely to have such nice staff, aircon worked incredibly! Would HIGHLY recommend this to everyone and anyone!

Posted by , from Australia - WA - Perth on 13 Nov. 2013

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4 out of 5
Pros: Quiet location
Cons: Dietary concerns
lack of toilet paper, asking for it. Told by management that gluten free options were accommodated but none of kitchen staff aware.

Posted by , from Australia - NSW - Wollongong on 27 Jul. 2013

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5 out of 5
Pros: View
Cons: No happy hour
Location: Wonderful
Facilities: Outstanding; Value: Great deal; Service: Professional, Respectful, Courteous; Cleanliness: Immaculate;

Posted by , from Australia - QLD - Gold Coast on 13 Mar. 2013

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5 out of 5
Pros: The resort goes beyond call of duty. support from street robbery and helped with police report and took me back in when missed my flight
Cons: Nothing awsome people
Location: Outstanding
Facilities: Top of the line, State of the art; Value: Amazing; Service: Go the extra mile; Cleanliness: Spotless; Unbelievable help when had credit cards gone and organised for family to pay them to take stress out of my life, wonderful caring people I love them.

Posted by , from New Zealand - Auckland on 10 Mar. 2013

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2 out of 5
Pros: Check out
Cons: Unreliable power and service

Posted by on 1 Feb. 2013

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Step outside to unwind on the sand beach. For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Mercure Koh Samui Beach Resort like an outdoor pool, a children's pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This eco-friendly hotel also offers a garden and a terrace. Smoking is allowed in designated areas at this 4-star Koh Samui hotel.

  • 60 guestrooms or units
  • 4 levels
  • 3 buildings
  • 431 sq ft of conference space
  • 40 sq m of conference space
  • Built in 2009
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Ko Samui Airport (USM) (16.3 km / 10.1 mi)
  • Property shuttles: Free beach shuttle; airport shuttle and ferry terminal shuttle

Room Amenities

Mercure Koh Samui Beach Resort offers 60 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Private balcony
  • Select Comfort beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Electric kettle
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Onsite venue - Overlooking the ocean and pool, this restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Swedish massage
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 1000.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Enhanced food service safety measures are in place.

  • No cots (infant beds) available
  • No lifts
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 416 for adults and THB 416 for children (approximately)
  • Airport shuttle fee: THB 700 per vehicle (one-way)
  • Late check-out fee: THB 1000 (subject to availability)
  • Rollaway bed fee: THB 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Fenix Beach Resort
  • Fenix Beach Samui
  • Fenix Resort
  • Fenix Beach Resort Samui Compass Hospitality
  • Fenix Beach Resort Compass Hospitality
  • Fenix Beach Samui Compass Hospitality
  • Fenix Beach Compass Hospitality
  • Mercure Samui Fenix Beach
  • Mercure Fenix Beach
  • Mercure Koh Samui Beach
  • Fenix Beach Resort Samui
  • Mercure Samui Fenix Beach Resort Opening July 2016
  • Fenix Beach Resort Samui by Compass Hospitality
  • Mercure Samui Fenix Beach Resort
  • Mercure Koh Samui Koh Samui
  • Mercure Koh Samui Beach Resort Hotel
  • Mercure Koh Samui Beach Resort Koh Samui
  • Mercure Koh Samui Beach Resort Hotel Koh Samui

You should know

  • Mercure Koh Samui Beach Resort offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.