6/10 Okay
Ana
Travelled with partner
25 Jan 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were some positives but unfortunately, the negatives meant that our overall experience was poor.
Positive
1. Location of the Hotel
2. Staff at reception helpful
Negative
1. On check in, we let them know we were Gold Expedia members and so they said an upgrade was available and we could swap rooms once it had been cleaned. After returning from dinner, we were told that the manager had now said this wasn’t possible even though an empty room was clearly available.
2. The rooms were tired and worn. Need an up dating.
3. The safe in the room was in a cupboard that didn’t open. We asked if they could change our room as we didn’t want to leave our valuables lying around. They said no and offered we left it with them at reception. Something I’m sure no-one would feel comfortable to do.
4. Dirty pillow case and towels. These should be checked prior to guests using them. That said, when this was raised with reception it was addressed immediately.
5. Housekeeping was a big problem. On the first day, the rooms weren’t cleaned until 5pm in the evening. As we were heading out on day 2, we asked for the room to be cleaned earlier but got back at 4pm to find the room still hadn’t been cleaned. We had to ask reception for new towels to be brought to the room which took a while to arriving.
By this point we were feeling quite frustrated. When we raised these issues to the manager, she shrugged it off and said she didn’t see what the problem was.
Wouldn’t stay here again.
Ana
Stayed 3 nights in Dec 2023