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Neptune Pwani Beach Resort & Spa Zanzibar

4.0 star property

Photo gallery for Neptune Pwani Beach Resort & Spa Zanzibar

A tropical resort with a pool, palm trees, and a view of the ocean.
A resort with palm trees, a thatched-roof building, and a beach area.
An aerial view of a resort with multiple bungalow-style buildings, a central swimming pool, and a beach with a sailboat.
Sun deck
An aerial view of a resort with multiple bungalow-style buildings, a central swimming pool, and a beachfront.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$760
includes taxes & fees
26 July - 27 July

Explore the area

View map
Pawni Mchangani, Kiwengwa
  • Place, Mapenzi Beach
    ‪15 min walk‬
  • Place, Pwani Mchangani Beach
    ‪4 min drive‬
  • Place, Nungwi Beach
    ‪51 min drive‬
  • Airport, Zanzibar (ZNZ-Zanzibar Intl.)
    ‪63 min drive‬

Room options

View all photos for Deluxe Garden Room Partial Ocean View

A four-poster canopy bed with a canopy draped over the headboard, a bedside table, a chair, and a patterned wall.

Deluxe Garden Room Partial Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Beach Side Room

A resort with thatched-roof bungalows, a swimming pool, and a view of the ocean at sunset.

Deluxe Beach Side Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Beach Front Suite

A room with a wooden floor, a bed with a canopy, a balcony with a view of the beach, and a dining area with a table and chairs.

Beach Front Suite

  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Garden View Room

A bedroom with a four-poster bed, a sitting area with a chair and a small table, a wooden floor, and a patterned rug.

Deluxe Garden View Room

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Beachfront Room

A bedroom with a canopy bed, a wooden vanity with a mirror, and a circular rug.

Deluxe Beachfront Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About the area

Kiwengwa

An all-inclusive stay in Kiwengwa awaits you at Neptune Pwani Beach Resort & Spa Zanzibar. You'll be within a 20-minute walk of Mapenzi Beach and 2.2 km (1.4 mi) from Pwani Mchangani Beach. Highlights at this beachfront hotel include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and mani/pedis. The buffet restaurant, Pwani, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Turkish bath/hammam. Additionally, you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Kiwengwa hotel, you'll be 28.7 km (17.8 mi) from Nungwi Beach and 28.1 km (17.5 mi) from Kendwa Beach.

What's nearby

  • Mapenzi Beach - 15 min walk - 1.3 km
  • Pwani Mchangani Beach - 4 min drive - 2.3 km
  • Kiwengwa Beach - 5 min drive - 2.6 km
  • Nungwi Beach - 51 min drive - 32.7 km
  • Kendwa Beach - 53 min drive - 31.9 km

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 74 min drive

Restaurants

  • ‪The Green & Grill - ‬11 min walk
  • ‪Mzee Husa Restaurant - ‬7 min drive
  • ‪Andiamo - ‬10 min walk
  • ‪Zanziblue - ‬7 min drive
  • ‪pool bar @ blue bay - ‬8 min drive

About this property

Neptune Pwani Beach Resort & Spa Zanzibar

Neptune Pwani Beach Resort & Spa Zanzibar is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Neptune Pwani Beach Resort & Spa Zanzibar, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a sauna, a fitness centre and a garden. Free self parking is available.

This 4-star Kiwengwa hotel is smoke free.

  • 150 guestrooms or units
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • No smoking on site
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Neptune Pwani Beach Resort & Spa Zanzibar offers 150 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Kiwengwa hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Gusti
  • Namaste
  • Narai Thai
  • Pwani
  • Samaki

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Library
  • Playground
  • Sauna

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • No lift

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 235

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Neptune Pwani
Neptune Pwani Beach
Neptune Pwani Beach All Inclusive
Neptune Pwani Beach All Inclusive Kiwengwa
Neptune Pwani Beach Resort All Inclusive
Neptune Pwani Beach Resort All Inclusive Kiwengwa
Pwani Neptune
Neptune Pwani Beach Resort Spa All Inclusive
Neptune Pwani & Spa Zanzibar
Neptune Pwani Beach Resort Spa
Neptune Pwani Beach Resort Spa All Inclusive
Neptune Pwani Beach Resort & Spa Zanzibar Hotel
Neptune Pwani Beach Resort & Spa Zanzibar Kiwengwa
Neptune Pwani Beach Resort Spa Zanzibar All Inclusive
Neptune Pwani Beach Resort & Spa Zanzibar Hotel Kiwengwa

Frequently asked questions

What is the cancellation policy at Neptune Pwani Beach Resort & Spa Zanzibar?

Neptune Pwani Beach Resort & Spa Zanzibar offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Neptune Pwani Beach Resort & Spa Zanzibar?

As of 9 July 2026, prices found for a 1-night stay for 2 adults at Neptune Pwani Beach Resort & Spa Zanzibar on 26 July 2026 start from AU$760, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Neptune Pwani Beach Resort & Spa Zanzibar?

Yep, Neptune Pwani Beach Resort & Spa Zanzibar has a free self car park.

Are there any beaches close to Neptune Pwani Beach Resort & Spa Zanzibar?

Yep, Neptune Pwani Beach Resort & Spa Zanzibar is a short 15-minute walk from Mapenzi Beach. Fun beach activities include snorkelling, windsurfing and fishing.

Is there a spa on site at Neptune Pwani Beach Resort & Spa Zanzibar?

Yep, there is an onsite spa at Neptune Pwani Beach Resort & Spa Zanzibar. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Neptune Pwani Beach Resort & Spa Zanzibar have a pool?

Neptune Pwani Beach Resort & Spa Zanzibar has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Neptune Pwani Beach Resort & Spa Zanzibar?

Neptune Pwani Beach Resort & Spa Zanzibar features 2 beach bars, 2 outdoor pools and a full-service spa.

Is Neptune Pwani Beach Resort & Spa Zanzibar family-friendly?

You bet! With amenities such as a playground and an arcade, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Neptune Pwani Beach Resort & Spa Zanzibar is a hit with families.

Is there a free airport shuttle available at Neptune Pwani Beach Resort & Spa Zanzibar?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Neptune Pwani Beach Resort & Spa Zanzibar?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Neptune Pwani Beach Resort & Spa Zanzibar?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Neptune Pwani Beach Resort & Spa Zanzibar?

No, pets are not allowed.

Neptune Pwani Beach Resort & Spa Zanzibar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 56 reviews
Rating 8 - Good. 16 out of 56 reviews
Rating 6 - Okay. 4 out of 56 reviews
Rating 4 - Poor. 2 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

suhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great place, very kind service
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were impeccable, beautiful. The grounds were immaculately maintained. The staff and overall customer service was top notch, among the best we've ever encountered. The food was outstanding....much better than cruise ship food. We couldn't have been more impressed.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good birthday party there the only thing I didn’t like is people smoking in common areas some guests are not smokers the resort needs to find a designated area for smoking
Stayed 4 nights in Oct 2024
Verified

6/10 Okay

Maira

The property was great , the staff was great however my stay was not pleasant due to beach vendors harassing tourist at all times I couldn’t go swim in ocean because they wouldn’t leave me alone, and even after I told them I was not interested in anything from them they proceeded to disrespect me and say rude things. Because of this I will only return to Zanzibar if the hotel has a private beach because the harassment from the local vendors and the so called “ Masai” people is wayyyyy too much, I couldn’t even enjoy laying on the beach , they would constantly try to talk to me , it was very uncomfortable to even be near the water.
Stayed 4 nights in Jul 2023
Verified

8/10 Good

Kai

Liked: Cleanliness
War sehr schön, schöne Anlage, kann man empfehlen
Stayed 6 nights in Jul 2025
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Bel endroit mais le reste pas top

Bel accueil Mais amélioration à faire sur le service et la manière de se comporter avec les clients pour notamment l’un d’entre eux. Le repas est bof Je ne recommande pas plus que ça
Stayed 1 night in Sep 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The beach was gorgeous. I know a lot of people said you couldn’t swim for some reason but I had no problem at all. There were some seaweed/grassy patches but you could easily avoid them and just be in the white powdered sand. The facilities were clean and unique. I loved all the wood. The cleaning ladies were very friendly and cleaned the room daily and also did a turn down service in the evening where they sprayed for mosquitos. I don’t think I saw one mosquito the whole time I was there! The pool was beautiful! Service is a tad slow but it’s vacation so we were not in a rush for anything. You could always go to the bar or swim up to the bar to get a drink if you couldn’t wait for a server to come around. The property was well maintained with beautiful flowers and landscaping. The food was good. I wasn’t blown away by any of it but I also didn’t have a bad experience at all. Just overall good food. We tried the Italian and the Indian specialty restaurants which were all inclusive and they were good. The Indian was the best. The main restaurant buffet was decent. We did not try the Thai restaurant (which was also in the all-inclusive package) and we did not try the seafood restaurant which was NOT in the all-inclusive. Overall it was a very pleasant experience and I would go back if the opportunity arises.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful experience staying at the Neptune Pwani Resort & Spa. The food was excellent, especially on African Night. The staff are professional yet very friendly making every effort to help make my stay as comfortable as possible. That was important to me since I was traveling as a single woman. The purpose of this trip was to celebrate my 70th birthday. The restaurant staff surprised me with a Birthday Cake, Swahili style birthday song and dancing. It was fantastic!! The spa was relaxing yet energizing and nightly entertainment was enjoyable also.
Stayed 5 nights in Jun 2018
Verified

2/10 Terrible

Hich

Disliked: Staff & service, property conditions & facilities

Plus un club de vacances qu'un hôtel de luxe

L'hôtel n'est pas du tout à la hauteur d'un 5 étoile, il est tout juste équivalent à un clubmed 3 étoile. Les infrastructures sont vétustes, le ménage des chambres n'est pas irréprochable, le personnel est un jour sympa un jour négligeant. Le prix n'est absolument pas justifier par rapport à la prestation. Les excursions sont trop chère (nous avons trouver au moins 30% moins cher à l'hôtel voisin) La partie restauration est correcte (les 3 restos sous réservation mais inclus dans la formule all inclusive sont très bon) concernant le resto principal (en buffet) c'est bon mais sans plus. Je pense que cet hôtel est plus destiné au famille, vu l'animation, les activités, le club enfant etc... Par contre si vous êtes en lune de miel et que vous cherchez du luxe et du calme alors passez votre chemin
Stayed 7 nights in Jun 2018
Verified

10/10 Excellent

chacea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent vacation!

Service and food were excellent. The pools amazingly clean and beautifully designed. Our rooms were beautiful.
Stayed 4 nights in Dec 2017
Verified

8/10 Good

MJP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel n a good location with excellent beach

Thoroughly enjoyed our stay. It is one of the best all inclusive hotels we have stayed in.
Stayed 5 nights in Aug 2017
Verified

10/10 Excellent

Raed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel doesn't let u spend lot of money

The hotel has a great security which makes u feel safe , the workers were very nice and the best thing that's everything was freee , the snack bar, lunch, dinner , Thai restroom etc. at dinner time it had great shows
Stayed 8 nights in Jun 2017
Verified

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience

6 nights 7 days, very relaxing birthday vacation. Great food variety on site (Thai, Italian, Indian, Seafood & main restaurant). Food was superb especially the Indian. Staff was polite & attentive, two thumbs up
Stayed 6 nights in May 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

32 Birthday Vacation

I am so happy and satisfied with my recent stay at Neptune Pwani. I celebrated my 32nd birthday there in hopes of having a relaxing, quiet, and culturally filled birthday. The staff not only went above and beyond by singing and dancing with me and to me for my birthday but the entire staff on the resort were very accommodating, polite and present to my needs. The front desk hostess assisted with excursion recommendations so that I could get a full feel of the culture in Zanzibar and that is exactly what I got! I plan on 100% coming back in the future.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel hotel all inclusive!

Après un petit soucis de climatisation bruyante, le directeur nous a gentillement surclassé, donc un grand merci :) La plage est protégée des BeachBoys, ce qui est vraiment un gros plus pour la tranquillité, surtout qu'elle est magnifique et bien ombragée ! Le spa est sympathique. Juste déception côté excursions, qui sont hors de prix et de piètre qualité (par contre le centre de plongée est TOP !).
Verified

8/10 Good

BERTRAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cadre magnifique pour ce neptune

Très bon séjour dans un cadre typique africain avec un bon niveau de prestations à 1h de l'aéroport.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the beach

Great place, very friendly. Food usually excellent, occasionally only good.
Verified

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities, room comfort

We enjoyed our stay, more like a 4 star

Our room was nice and spacious. It smelt a little musty and the bedding was bobbly which was a little uncomfortable. Lovely pool and beach area. Good drinks service throughout the day. The only staff that let the hotel down were the reception staff. They weren't very friendly and didn't seem to want to help very much if you had a problem or a question. The complete opposite of all the other staff and cleaners etc. Italian restaurant was lovely. Overall, we had a nice trip. I would however say that this hotel is a good four staff rather than five.
Verified

6/10 Okay

Howe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Horrible service! Avoid at all cost

The property was great and we had a good time however when we were ready to check out they asked us to pay for the additional night we added despite paying it well in advance. They were disorganized, inefficient and lacked professionalism in dealing with the issue. They would not let us leave making us late for our flight and told our driver to not get in the car. It took them 30min to go through their banking records to realize we did actually pay them. They did not apologize for their error and was very rude to our family.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

insgesamt Sehr gut

kleines Manko: die Getränke im Inklusive programm sind qualitativ wirklich nicht gut. Ganz schlimm ist die Weinqualität. Auch wenn man kostepflichtigen Wein bestellt, kommt der Rotwein aus der Kühlung!!! Coktails werden sehr lieblos gemacht und auch nicht richtig aufgemixt. Aber ansonsten ein Super tolles Hotel
Verified

8/10 Good

kasam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Nice and clean. I enjoyed my stay. very beautiful place
Verified

10/10 Excellent

KB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

I am not in the habit of writing personal messages for travel (business or pleasure) that I undertake but in this case I am willing to make an exception. I travelled with my family of 4 to Zanzibar staying at the Neptune resort from July 10 – 23 this year. We encountered some problems in the first few days, specifically, with the hot water provision and so I raised my concerns. We spoke to the General Manager about our concerns. His sense of duty and care towards guests was immediately apparent and he proceeded to resolve matters resulting not only in our complete satisfaction but, in fact, exceeding our expectations of customer service for any top hotel internationally. I am sure his example is one of the primary reasons why the service and pleasantness of the staff generally at the resort is so fantastic.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, grounds and beach!

I went to this hotel mainly for the beautiful beaches but was also so impressed with the super well maintained resort grounds and spectacular rooms. The flowers and vegetation were so well looked after and the rooms were very clean and very nicely decorated. The balcony I had was huge with great views. My one complaint would be that the music played at the beach bar was terrible and played the same songs over and over again. It reminded me of bad elevator music. Otherwise I loved the resort and the beach was amazing! Security was nice to have on the beach too. I was less hounded on this beach compared to other beaches on the island. I will try to return later this year!
Verified

8/10 Good

Lizl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Time at Neptune

The hotel staff are incredibly friendly - nothing is too much effort for them. I think the cocktails on all-inclusive need a bit of work - don't know if they water it down a bit. Some of the evening entertainment wasn't very lively - could create a better island holiday vibe with this and the acrobats they used for one night during our stay was amazing.
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food and service

Overall friendly and helpful staff, with a good variety of dining options and a good spa. There are a variety of restaurants you can dine at in addition to the main restaurant. The Thai restaurant offered a unique sticky rice pudding - without rice :) Organised activities such a snorkeling and diving from the hotel were very expensive, in the end we went elsewhere to do these things.