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The Water Tower Inn, BW Premier Collection

3.5 star property
Family-friendly hotel with 3 indoor pools and 2 hot tubs

Photo gallery for The Water Tower Inn, BW Premier Collection

Bar (on property)
Lobby
3 indoor pools
Front of property
Suite, Multiple Beds, Non Smoking, Kitchenette

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Bar
  • Hot tub
The current price is AU$166
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
360 Great Northern Rd, Sault Ste. Marie, ON, P6B4Z7
  • Place, Sault College
    ‪7 min walk‬
  • Place, Northern Ontario Country Music Hall of Fame
    ‪8 min walk‬
  • Place, Sault Area Hospital
    ‪3 min drive‬
  • Airport, Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

8.6 out of 10
Excellent
(56 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower;with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower;with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower;with Sofabed)

8.0 out of 10
Very good
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Sofa bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Jetted bath
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette

Suite, 1 Queen Bed, Non Smoking, Kitchenette

Suite, 1 Queen Bed, Non Smoking, Kitchenette

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
  • 84 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

7.8 out of 10
Good
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

8.2 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

8.2 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Jetted bath
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Jetted Tub

Suite, Multiple Beds, Non Smoking, Jetted Tub

Suite, Multiple Beds, Non Smoking, Jetted Tub

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
  • 139 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette

Suite, Multiple Beds, Non Smoking, Kitchenette

Suite, Multiple Beds, Non Smoking, Kitchenette

8.6 out of 10
Excellent
(9 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Pillow menu
  • 111 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 23 sq m
  • Sleeps 5
  • 2 Queen Beds

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About the area

Sault Ste. Marie

A family-friendly stay in Sault Ste. Marie awaits you at The Water Tower Inn, BW Premier Collection. Within just a 10-minute stroll, you'll find Northern Ontario Country Music Hall of Fame and Sault College. Highlights at this hotel include 3 indoor swimming pools, 2 hot tubs and a restaurant. .The restaurant, Caseys Grill.Bar, serves international cuisine and is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and kids' swimming pool. 10764 square feet (1000 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a microwave in a common area. Full breakfast is available daily between 6:30 AM and 11 AM. There's also the convenience of free self parking. .Places within a 30-minute walk of this 3.5-property class Sault Ste. Marie hotel include Sault Area Hospital and Fort Creek Conservation Area.

What's nearby

  • Sault College - 7 min walk - 0.6 km
  • Northern Ontario Country Music Hall of Fame - 8 min walk - 0.7 km
  • Sault Area Hospital - 3 min drive - 1.9 km
  • Bellevue Park - 4 min drive - 2.6 km
  • Agawa Canyon Tour Trains - 5 min drive - 4.4 km

Getting around

  • Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport) - 22 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min walk
  • ‪Tim Hortons - ‬2 min drive
  • ‪QDOBA Mexican Eats - ‬15 min walk
  • ‪Firehouse Subs - ‬4 min walk
  • ‪McDonald's - ‬1 min walk

About this property

The Water Tower Inn, BW Premier Collection

Family-friendly hotel with 3 indoor pools and 2 hot tubs
As a guest of The Water Tower Inn, BW Premier Collection, you'll find 3 indoor swimming pools and 2 hot tubs along with a 24-hour fitness centre and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly The Water Tower Inn, BW Premier Collection. Free self parking is available.

This 3.5-star Sault Ste. Marie hotel is smoke free.

  • 175 guestrooms or units
  • 5 levels
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Built in 1974
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Water Tower Inn, BW Premier Collection offers 175 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: CAD 5 to 15 for adults and CAD 4 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Caseys Grill.Bar

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 indoor pools
  • Children's pool
  • TV in common areas

Family friendly

  • 3 indoor pools
  • Children's pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (10,764 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 5 to 15 for adults and CAD 4 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Algoma's Water Tower
Algoma's Water Tower Inn
Algoma's Water Tower Sault Ste. Marie
Water Tower Inn
Algoma`s Water Tower Hotel Sault Ste. Marie
Algoma`s Water Tower Inn And Suites
Algomas Water Hotel
Algoma's Water Tower Inn & Suites Sault Ste. Marie, Ontario
Hotel Algomas Water
Algoma's Water Tower Inn Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection
Algoma's Water Tower BW Premier Collection Sault Ste. Marie
Algoma's Water Tower BW Premier Collection
Water Tower Inn BW Premier Collection Sault Ste. Marie
Water Tower Inn BW Premier Collection
Water Tower BW Premier Collection Sault Ste. Marie
Water Tower BW Premier Collection
The Water Tower Inn, BW Premier Collection Hotel
The Water Tower Inn, BW Premier Collection Sault Ste. Marie

Frequently asked questions

Is parking available at The Water Tower Inn, BW Premier Collection?

Yep, The Water Tower Inn, BW Premier Collection has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at The Water Tower Inn, BW Premier Collection?

As of 30 Nov 2025, prices found for a 1-night stay for 2 adults at The Water Tower Inn, BW Premier Collection on 7 Dec 2025 start from AU$165.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Water Tower Inn, BW Premier Collection have a pool?

Yep, and guests love it! Take your pick from 3 indoor swimming pools, a pool and a kids' pool. The pool is open 7:00 AM to 10:00 PM.

Is The Water Tower Inn, BW Premier Collection family-friendly?

You bet! With amenities such as a children's pool, children's meals and a picnic area, it's no surprise that The Water Tower Inn, BW Premier Collection is a hit with families.

Does The Water Tower Inn, BW Premier Collection serve breakfast?

Yep, full breakfast is available daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at The Water Tower Inn, BW Premier Collection?

No, The Water Tower Inn, BW Premier Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Water Tower Inn, BW Premier Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Water Tower Inn, BW Premier Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Water Tower Inn, BW Premier Collection?

No, only service animals are allowed.

The Water Tower Inn, BW Premier Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 502 out of 1016 reviews
Rating 8 - Good. 284 out of 1016 reviews
Rating 6 - Okay. 125 out of 1016 reviews
Rating 4 - Poor. 60 out of 1016 reviews
Rating 2 - Terrible. 45 out of 1016 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
will certainly return in the future
Stayed 1 night in Aug 2025

8/10 Good

Kyle

Liked: Cleanliness, property conditions & facilities
Not to bad
Stayed 6 nights in Aug 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and very quiet
Stayed 2 nights in Aug 2025

8/10 Good

Jacques

Stayed 1 night in Aug 2025

6/10 Okay

Jamie

Stayed 1 night in Aug 2025

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room, staff and pool. Only thing missing was a microwave.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tait

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to find. Great place. Clean and staff very friendly. Loved the water tower inn ball outside
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Stayed 1 night in Aug 2025

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, quiet, fun!
Stayed 2 nights in Aug 2025

4/10 Poor

Ian

Disliked: Cleanliness, property conditions & facilities
Our room was dirty, the carpet looked awful, and I didn't want to touch it with my bare feet! The bathroom smelled of urine, the hot water was nonexistent on Saturday morning, and we had to leave without a shower. There were flies in the room as well and dirty coffee grounds were in the coffee maker.
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Marie

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Tristan

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has gone downhill
Stayed 1 night in Aug 2025

6/10 Okay

Luis

Travelled with family
Disliked: Cleanliness, staff & service

NOT a resort for the price of a room.

This used to be a very welcoming hotel offering some things that other hotels in the city cannot offer. The room did not feel clean, the pool area seems unkept. Indoor hot tub has been out of service since March. Outdoor hot tub used to be in an area well kept, not anymore. The food was below average. Ordered room service as a treat for the grandson but was told that we can pick up the food in the Starbucks area of the restaurant. Pool water was not very clear (and this was not because of water treatment). Too bad, used to be a nice play. Highlight was the mojitos my wife and I had. 10 out of 10 for the drinks. The bartender was very pleasant. Also, good live music in the bar.
Stayed 1 night in Aug 2025

10/10 Excellent

Liisa

Stayed 1 night in Aug 2025

10/10 Excellent

Maryam

Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient for our trip.
Stayed 1 night in Aug 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Casey’s was great Hotel staff was fantastic
Stayed 1 night in Aug 2025

8/10 Good

Eddie

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property that is clean and taken care of
Stayed 1 night in Aug 2025

8/10 Good

Arlene M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but clean.
Stayed 1 night in Aug 2025

8/10 Good

KATHERINE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel interior is very clean, staff were amazing, but carpet, wallpaper, etc… could use refresh. Restaurant staff were friendly, however service was unacceptably slow. Food took 1hr to arrive.
Stayed 1 night in Aug 2025

8/10 Good

Richard, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms, friendly staff
Stayed 1 night in Aug 2025