4/10 Poor
David
1 Aug 2025
Beautiful architecture and setting awful hotel
Trading off its reputation and beautifully restored Art Deco Building , falls short in so many areas .
The so called customer relations manager Vlad made a great show of our « very special « room only to show us to the worst room in the house so small it felt like we’d been put up in a caravan. Disgusting view of two roofs . My wife was reduced to tears a very special birthday trip ruined . How dare he mock his guests in such a contemptuous way. Fortunately we were accommodated in a more satisfactory room after one night by a more customer focused member of staff . The food was a disgrace either bland and tasteless or so overwhelming and overpowering as to be inedible after one night in the restaurant we cancelled and ate in the Pilchard Inn instead. The staff were largely charming and friendly although clearly untrained and unsupervised .
David
Stayed 3 nights in Jul 2025




























