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Lake Kivu Serena Hotel

4.0 star property
Beachfront hotel with full-service spa

Photo gallery for Lake Kivu Serena Hotel

Exterior
Lobby sitting area
Interior entrance
Breakfast, lunch, dinner served; British cuisine
Breakfast, lunch, dinner served; British cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Air conditioning
  • Gym
  • 24/7 front desk
  • Room service
The current price is AU$264
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
Gisenyi Rwanda, Gisenyi, 00100
  • Place, Gisenyi Beach
    ‪5 min walk‬
  • Place, Rwanda Tourism University College
    ‪19 min walk‬
  • Place, Université Libre de Kigali
    ‪3 min drive‬
  • Airport, Goma (GOM)
    ‪8 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

Family Room, 2 Queen Beds, Non Smoking, Pool View

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Bathrobes
Free bottled water
Coffee/tea maker
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, Pool View

Superior Room, Pool View

Superior Room, Pool View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Hairdryer
Bathrobes
Free bottled water
Satellite channels
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
2 bathrooms
Hairdryer
Bathrobes
  • 40 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

About the area

Gisenyi

At Lake Kivu Serena Hotel you'll be within steps of Kivu Lake and Gisenyi Beach. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The restaurant, The Lake Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site gym. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Gisenyi hotel, you'll be 2 km (1.3 mi) from Rwanda Tourism University College and 2.7 km (1.7 mi) from Université Libre de Kigali.

What's nearby

  • Gisenyi Beach - 5 min walk - 0.5 km
  • Rwanda Tourism University College - 19 min walk - 1.6 km
  • Université Libre de Kigali - 3 min drive - 2.3 km
  • Nyamyumba Hot Springs - 8 min drive - 7.1 km
  • Parc National des Virunga - 12 min drive - 12.7 km

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Restaurant Chalet - ‬8 min drive
  • ‪Saga Bay - ‬5 min walk
  • ‪Migano Cafe - ‬6 min walk
  • ‪Espace S.l. - ‬6 min drive

About this property

Lake Kivu Serena Hotel

Beachfront hotel with full-service spa
Lake Kivu Serena Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. A terrace, gift shops/newsstands, and a garden are also featured at Lake Kivu Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Gisenyi hotel.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • Conference rooms
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Lake Kivu Serena Hotel offers 30 air-conditioned accommodations with a safe and complimentary bottles of water. LCD televisions come with premium satellite channels.

Bathrooms include baths or showers and hairdryers. This Gisenyi hotel provides complimentary wireless Internet access.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Similar properties

Property grounds
Gorillas Lake Kivu Hotel
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
3.6 out of 5, Good, 40 reviews
Gorillas Lake Kivu Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Lake Kivu Serena Hotel

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Barclaycard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number A505/06

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

What is the cancellation policy at Lake Kivu Serena Hotel?

Lake Kivu Serena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lake Kivu Serena Hotel?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Lake Kivu Serena Hotel on 7 Dec 2025 start from AU$263.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lake Kivu Serena Hotel?

Yep, Lake Kivu Serena Hotel has a free self car park.

Are there any beaches close to Lake Kivu Serena Hotel?

The closest beach to Lake Kivu Serena Hotel is Gisenyi Beach (0.2 km).

Is there a spa on site at Lake Kivu Serena Hotel?

Yep, there is an onsite spa at Lake Kivu Serena Hotel.

Does Lake Kivu Serena Hotel have a pool?

Lake Kivu Serena Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Is Lake Kivu Serena Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Lake Kivu Serena Hotel is a hit with families.

Is there a free airport shuttle available at Lake Kivu Serena Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Lake Kivu Serena Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Lake Kivu Serena Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Lake Kivu Serena Hotel?

No, pets and service animals are not allowed.