Khandala Hotels with Hot Tub in Room

good refurbished roo s with two-leveled room

Our welcome at the reception was ice-cold no one smiled, slow check-in, we reached exactly on time but rooms weren't ready. When the 2 rooms were allotted (we were 4 family members with a toddler) it was on different floors which was very inconvenient. However, one of the senior receptionist proved to be helpful throughout with driver and some fake police issues. Rooms were sufficiently large and comfortable but linen were not exactly clean. The property condition is poorly maintained especially on the floors and pantry areas are dirty, there were cockroaches in the bathroom, exhaust fan was not working, drinking water in their jugs taste bad so we bought bottled water (had to constantly call reception), no hot water jug inside the rooms. I really liked the food there though their evening tea could be better, morning coffee was terribly pale. I had ordered morning tea in the room but they did not deliver stating its included in the breakfast which is part of our package. But when I went down to their dining area, there was no tea only pale light coffee. Lift was malfunctioning sometimes and mostly busy so I had to climb 2-3 floors up using stairs which was pain. I would probably avoid this property next time considering the price vs service standards.

If you like being treated like royalty, this is it. Every staff member here are well trained and equipped to help you have a great experience. They have all aspects covered from valley to check in, many food cuisine options, fun activities for children and adults and a seamless check out process with more than 1 persons helping you. We never waited in lines, staff were available and prompt at taking care of your needs. The property itself is stunning with many varieties of trees and lush green grass lawns for you to enjoy, they are meticulous about keeping the property aesthetically pleasing and people friendly. Rooms are very spacious and amenities were more than enough for families to enjoying a relaxing week away from the hustle and bustle of Mumbai