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Custom House Inn

2.0 star property

Photo gallery for Custom House Inn

Exterior detail
Citrus Queen | Private kitchenette
Exterior
Underwater Cabana
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Kitchen

Explore the area

View map
124 Duval St, Key West, FL, 33040
  • Place, Duval Street
    ‪1 min walk‬
  • Place, Key West Aquarium
    ‪1 min walk‬
  • Place, Mallory Square
    ‪3 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪14 min drive‬

Room options

View all photos for Chicken Run

Chicken Run

Chicken Run

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Birds of a Feather

Birds of a Feather | Living area

Birds of a Feather

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Citrus Queen

Citrus Queen | Private kitchenette

Citrus Queen

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Sunshine State

Sunshine State

Sunshine State

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Key West

Custom House Inn places you in the centre of Key West, steps from Duval Street and within a short 5-minute stroll of Florida Keys Beaches. Highlights at this motel include in-room kitchenettes and free WiFi. .This smoke-free motel offers free WiFi in public areas, concierge services and a terrace. Additionally, you'll find a picnic area. .Attractions within a short walk of this Key West Historic District motel include Mallory Square and within a 15-minute walk you'll find Ernest Hemingway Home and Museum.
View more Motels in Key WestOpens in a new window

What's nearby

  • Duval Street - 1 min walk - 0.0 km
  • Key West Aquarium - 1 min walk - 0.2 km
  • Mallory Square - 3 min walk - 0.3 km
  • Florida Keys Beaches - 3 min walk - 0.3 km
  • Harry S. Truman Little White House - 5 min walk - 0.4 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 15 min drive

Restaurants

  • ‪Sloppy Joe's Bar - ‬1 min walk
  • ‪Stinkin Crawfish Key West - ‬1 min walk
  • ‪Hog's Breath Saloon - ‬1 min walk
  • ‪Irish Kevin's - ‬1 min walk
  • ‪Key Lime Pie Factory - ‬1 min walk

About this property

Custom House Inn

Custom House Inn offers its guests a terrace, tour/ticket assistance, and a picnic area. Public spaces have free WiFi.

This Key West motel is smoke free.

  • 5 guestrooms or units
  • Tour and ticket information
  • Concierge
  • Terrace
  • Outdoor picnic space
  • No smoking on site
Custom House Inn offers 5 air-conditioned accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation has separate sitting areas. Pillowtop beds feature premium bedding. Accommodations all include kitchenettes. Bathrooms include a shower and complimentary toiletries.

This Key West motel provides complimentary wireless Internet access. Cable televisions are provided. Additionally, rooms include an iron/ironing board and a ceiling fan.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room kitchenette
  • Mini-fridge

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Concierge services
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Kitchenette
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and debit cards. Cash is not accepted. 

Property is also known as

Custom House Inn Motel
Custom House Inn Key West
Custom House by Brightwild
Custom House Inn Motel Key West

Frequently asked questions

What is the cancellation policy at Custom House Inn?

Custom House Inn offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Custom House Inn?

Yep, Custom House Inn is a short 4-minute walk from Florida Keys Beaches.

What makes Custom House Inn a romantic place to stay?

A champagne service and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Custom House Inn.

Is there a free airport shuttle available at Custom House Inn?

No, Custom House Inn does not offer an airport shuttle service.

What time are check-in & check-out at Custom House Inn?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Custom House Inn?

No, pets are not allowed.

Custom House Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Siddharth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right where all the action is on Duvall street. First timers need to prepared to deal with parking challenges. The room would have been perfect for just a couple but all in all served our family of four very well.
Stayed 1 night in Jan 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to everything in Old Town. Surprisingly quiet considering all the noise outside. Beautiful, clean and charming inn.
Stayed 2 nights in Dec 2024

10/10 Excellent

Reggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little oasis right in the heart of it all
Stayed 2 nights in Dec 2024

8/10 Good

Megan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Able to check in early which was a plus! The room smelled, like musty/moldy. The room is updated and decorated nice. Location is second to none! Would stay here again in a different room.
Stayed 2 nights in Jul 2024

10/10 Excellent

Patricia J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little loud, because we stayed at the Sunshine State room, which shared a wall with the bar.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Custom House

The room was very clean and the location was great!!! Totally recommend!
Stayed 1 night in Mar 2024

4/10 Poor

Chelsea

Disliked: Property conditions & facilities
Broken locks - cleaning staff waiting outside door before 10 am- very small & only soap for one individual for one night!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Custom House

Should be better disclosed that there is no parking at the property...overnight parking is $50 or more. Had difficulty opening the door with the code; took about 10 tries to get it to open. Right in the middle of Duval Street, so if you want the party scene, stay here
Stayed 1 night in Jan 2024

10/10 Excellent

Maria, Pensacola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citrus Queen room was perfect! The location couldn't be anymore convenient! =) And the GEMs (Guest Experience Mgrs) were absolutely amazing!! They kept me informed before, during, and after my stay! They responded to my questions quickly regardless of the time of day. They provided valuable information that made my trip to Key West amazing!
Stayed 2 nights in Dec 2023

10/10 Excellent

jeff

Liked: Cleanliness, room comfort
excellent location, very nice room, small but cozy. could have done without the construction at 8 am. but I understand as they are still building on. We will definitely go back.
Stayed 2 nights in Aug 2023