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BESO HOTEL BERKE RANCH

Photo gallery for BESO HOTEL BERKE RANCH

A hotel room with a wooden ceiling, a flat-screen TV, a desk with a mirror, a bed with a brown headboard, and a window with curtains.
A modern kitchen with a wooden floor, a built-in island with a sink, and a staircase leading to another level.
A wooden outdoor seating area with a wooden bench and cushions, surrounded by potted plants and a pergola with white fabric.
A poolside area with a building featuring a bar and seating, surrounded by palm trees.
A resort with multiple two-story buildings, a central lawn, and surrounding greenery.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Restaurant
The current price is AU$173
includes taxes & fees
26 Aug - 27 Aug

Explore the area

View map
Merkez Mh. Kume Evleri No. 15, Kemer, Antalya, 07980
  • Place, Liman Street
    ‪9 min drive‬
  • Place, Kemer Merkez Bati Public Beach
    ‪10 min drive‬
  • Place, Kemer Marina
    ‪11 min drive‬
  • Airport, Antalya (AYT-Antalya Intl.)
    ‪74 min drive‬

Room options

View all photos for Economy Twin Room, Garden View

A hotel room with a bed, a small desk with a kettle, an air conditioner, a TV, and windows with curtains.

Economy Twin Room, Garden View

  • Garden view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Balcony

A hotel room with a large bed, a smaller bed, a TV mounted on the wall, a refrigerator, and a wooden nightstand.

Standard Room, Balcony

  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Forest Room

A bedroom with a large bed, a nightstand, and a view of a balcony with outdoor furniture.

Forest Room

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Room

  • Sleeps 4

Room

  • Sleeps 4

DOUBLE GARDEN VIEW

  • 17 sq m
  • Sleeps 4
  • 1 Double Bed

About the area

Kemer

A family-friendly stay in Kemer awaits you at BESO HOTEL BERKE RANCH. You'll be 5.9 km (3.7 mi) from Liman Street and 6.6 km (4.1 mi) from Moonlight Beach and Park. Highlights at this beach hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include Thai massages, body wraps and body scrubs along with access to the sauna and steam room. The buffet restaurant, Twin Peaks, serves international cuisine and is open for breakfast and dinner. At the hotel's own poolside bar, you can stop for a drink. Enjoy the gym, kids' club, outdoor tennis court and Turkish bath/hammam. Additionally, you'll find free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Free buffet breakfast is available daily between 8 AM and 10 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 3-property class Kemer hotel include Kemer Marina and Nomad Theme Park.

What's nearby

  • Daima - 9 min drive - 5.3 km
  • Liman Street - 9 min drive - 8.3 km
  • Kemer Merkez Bati Public Beach - 10 min drive - 8.6 km
  • Kemer Marina - 11 min drive - 6.4 km
  • Moonlight Beach and Park - 12 min drive - 6.8 km

Getting around

  • Antalya (AYT-Antalya Intl.) - 69 min drive

Restaurants

  • ‪Degirmenci Amca Talip Ustanın Yeri - ‬5 min drive
  • ‪Aspava Kebapçısı - ‬5 min drive
  • ‪Simena Hotel Pool Bar - ‬8 min drive
  • ‪Gıcır'ın Kahvesi - ‬6 min drive
  • ‪Monte Lara Cafe & Bar - ‬7 min drive

About this property

BESO HOTEL BERKE RANCH

BESO HOTEL BERKE RANCH offers its guests a full-service spa, an outdoor tennis court, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly BESO HOTEL BERKE RANCH. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Kemer hotel.

  • 60 guestrooms or units
  • 2 levels
  • 12 buildings
  • 2 bars or lounges
  • Conference rooms
  • Built in 1995
  • Buffet breakfast (free)
  • Deli
  • Kid's club (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
BESO HOTEL BERKE RANCH offers 60 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels.

Bathrooms include a shower and hairdryers. In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include sports massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: WiFi (EUR 3 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 8 AM to 10 AM
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Twin Peaks

Things to do

  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Books
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Outdoor tennis court
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Table tennis
  • TV in common areas
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 12 buildings
  • 2 floors
  • Built in 1995
  • Designated smoking areas
  • Fireplace in lobby
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
At check-in, guests must provide a negative COVID-19 test result
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 20 per pet, per day
  • Only dogs are allowed
  • Weight limit: 18 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: EUR 3 per day (rates may vary)
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a negative COVID-19 test result.

Property Registration Number 21029

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 10 AM to 7 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Berke Ranch
Berke Ranch Hotel
Berke Ranch Kemer
Hotel Berke Ranch
Hotel Berke Ranch Kemer
Berke Hotel Kemer
Viverde Hotel Berke Ranch Kemer
Viverde Hotel Berke Ranch
Viverde Berke Ranch Kemer
Viverde Berke Ranch
Hotel Berke Ranch Nature Kemer
Hotel Berke Ranch Nature
Berke Ranch Nature Kemer
Berke Ranch Nature
Berke & Nature Kemer
Hotel Berke Ranch Nature
Hotel Berke Ranch Nature Special Class
Hotel Berke Ranch & Nature - Special Class Hotel
Hotel Berke Ranch & Nature - Special Class Kemer
Hotel Berke Ranch & Nature - Special Class Hotel Kemer

Frequently asked questions

Is parking available at BESO HOTEL BERKE RANCH?

Yep, BESO HOTEL BERKE RANCH has a free self car park.

How much does it cost to stay at BESO HOTEL BERKE RANCH?

As of 9 Aug 2026, prices found for a 1-night stay for 2 adults at BESO HOTEL BERKE RANCH on 26 Aug 2026 start from AU$173, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to BESO HOTEL BERKE RANCH?

The closest beach to BESO HOTEL BERKE RANCH is Kemer Merkez Bati Public Beach (4.9 km).

Is there a spa on site at BESO HOTEL BERKE RANCH?

Yep, there is an onsite spa at BESO HOTEL BERKE RANCH. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does BESO HOTEL BERKE RANCH have a pool?

BESO HOTEL BERKE RANCH has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 10 AM to 7 PM (Seasonal outdoor pool open from April to October).

What luxury perks are available at BESO HOTEL BERKE RANCH?

BESO HOTEL BERKE RANCH features a full-service spa, free pool cabanas and 2 bars.

Is BESO HOTEL BERKE RANCH family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that BESO HOTEL BERKE RANCH is a hit with families.

Does BESO HOTEL BERKE RANCH serve breakfast?

You bet, free buffet breakfast is offered daily from 8 AM to 10 AM.

Is there a free airport shuttle available at BESO HOTEL BERKE RANCH?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at BESO HOTEL BERKE RANCH?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at BESO HOTEL BERKE RANCH?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at BESO HOTEL BERKE RANCH?

Dogs are welcome at BESO HOTEL BERKE RANCH, with food and water bowls on offer. Just so you know, there's a weight limit of up to 8 kg per pet.

BESO HOTEL BERKE RANCH Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 83 reviews
Rating 8 - Good. 28 out of 83 reviews
Rating 6 - Okay. 10 out of 83 reviews
Rating 4 - Poor. 2 out of 83 reviews
Rating 2 - Terrible. 6 out of 83 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

And..... relax

Just had two nights in a mountain view deluxe room. Very peaceful, lovely views from the shady balcony. Very comfortable bed. Liked the ethos of eco friendly nature retreat.
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Irene

Disliked: Cleanliness

Hotel Berke Ranch

Our room was very basic. There were some dead bugs and the photos were not what we got. it was only one night so it was not the end of the world.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Diego

Liked: Cleanliness, property conditions & facilities, room comfort
The place is very nice, kind of a horse ranch, built with very good taste in the details. Rooms were clean and spacious. For the size and category, should have had buffet breakfast. Instead, there was only a quite basic breakfast served to your table. The ranch has its stables within the property. If you care about horses, as we do, we found that the horses were not very well kept. They were underweighted and their stables were dirty. Lots of potential for a very nice place, but it needs a better management.
Stayed 2 nights in Jul 2022
Verified review

2/10 Terrible

TATIANA

Liked: Amenities
Disliked: Cleanliness, staff & service
Hiç hizmet yok. Her şey ücretli. Kahvaltı berbat. Ama manzara çok güzeldi
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Mustafa

Disliked: Cleanliness, amenities, property conditions & facilities
Kamers in heel slechte staat. Niet schoon, prullenbak was niet eens geleegd van de vorige gasten. Vreselijk bed. Het gehele hotel is toe aan een grondige renovatie. In de avond gegeten in het a la carte restaurant. Niet lekker en veel te duur. De haan kraait al om 03.00 uur in de nacht. Al met al geen prettig verblijf gehad.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Burhan

Eksik malzeme, duşa kanbin kırık terlik dahil koyulmamış
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Halil Can

Liked: Cleanliness, staff & service, property conditions & facilities
Çalışanlar çok ilgili ve alakalıydı, özellikle Yusuf bey. Menüde yer alan yemeklerin bir çoğunu deneme fırsatımız oldu, gayet lezzetliydi. Otelin konumu ise orman içinde olması çok huzurluydu. Tavsiye ederim.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

emre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sezon dışı olması nedeniyle havuzu kullanamadık. Ancak daha önce aynı tesiste konaklamalarımda havuzu gayet iyiydi.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Deniz

Disliked: Amenities
Tadilat vardı sabahtan akşama kadar gürültülüydü. Sezon değil farkındayım ama tadilatı müşteri varken yapmak ne kadar mantıklı bilmiyorum. Çok hayvan olması avantajdı, çocuklarla gittiğim için… Yeni devralmışlar o yüzden oturmamış şey çok fazlaydı.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Hakki turker

Liked: Cleanliness, staff & service, amenities
Doğanın içerisinde harika bir hotel.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Veli Can

Liked: Cleanliness, staff & service, amenities
Doğa içerisinde güzel bir mimarisi var. Odalar temiz ve personeller nazikti
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Gülbahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personeli güler yüzlü, yemekleri fazla başarılı, odaları tertemizdi. Doğanın içinde keyifli vakit geçirmemize aracı oldukları için ilgilerine teşekkür ederiz :)
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Betül

Liked: Staff & service, property conditions & facilities, room comfort

Harika bir Konsept

Otel konsepti mükemmel at binmek icin tek adres otel çalışanları ve binici eğitmenleri guler yüzlü,pozitif ve kibar. Otel kahvaltısı mükemmel ve ayrıca şarap servisleri istediğim gibi soğuk,büyük bardak ve lezzetli şömineyi istediğim zaman yaktılar temizlik her otel gibi diyebilirim ne ayrıntılı ne de yüzeysel orta şekerli bir temizlikti.Tüm çalışan ekibe teşekkürlerimi iletiyorum.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

fehmi burak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tavsiye ederim

Genel olarak çok başarılı. Otelin kendini bir seviye daha ileri taşıması açısından belirtmem gerekki; Sadece havuz temizliğine daha fazla özen gösterilmeli.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

serkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Güzel otel.

Otelin konumu, odaları, havuzu, bahçeleri çok iyi ve bakımlı. Çalışanlar da harika. Ancak kahvaltıdaki ürünler daha özenli ve kaliteli seçilebilir, sıcak yemekler daha iyi olabilirdi. En azından bir haşlanmış yumurta olmasını beklerdim. Ayrıca odada ilk gün kullandığımız bardakların 4 gün boyunca neden degistirilmediğini anlamadık. Yine de herşey için teşekkürler.
Stayed 4 nights in Jun 2024
Verified review

8/10 Good

Aysen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

.

Dogasi ,temizligi ,fiyatlari gayet iyiydi.Hersey çok güzeldi.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wunderbares Resort mit vielen Freizeitmöglichkeiten. Personal der Extra-Klasse.
Stayed 5 nights in May 2024
Verified review

8/10 Good

Hayriye

Liked: Cleanliness, staff & service, amenities
Die Ranch machte einen guten Eindruck. Roller Ausblick vom Pool, mit gemütlichen Liegen. Das Restaurant war ok, das Angebot am Frühstück war sporadisch, wir waren allerdings präsaisonal. Unser Zimmer (unterhalb des Pools) war etwas ungemütlich eingerichtet und dunkel, das Badezimmer allerdings sehr modern und sauber. Achtung Mückengefahr.
Stayed 1 night in May 2024
Verified review

8/10 Good

Vuslat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berke Ranch

Güzel bir doğa oteli. Ancak odalarda yerlerin taş olmasından dolayı yerler çok soğuk ve oda geç ısınıyor kış konaklamalarında bu dikkate alınabilir.. Bazı inceliklere dikkat etmiyorlar onun dışında samimi ve doğası çok güzel bir yer tavsiye ederim
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Yahya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
101 numaralı odamız kesinlikle berbatdı Oda karanlık / her yerde sigara kokusu vardı / banyo ( duş kabin pisdi ) ve su tıkanıkliği vardı
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Sezai

Liked: Staff & service, property conditions & facilities, room comfort
Otel doğa içinde güzel bir konuma sahip,aracınız varsa daha rahat edersiniz,çalışanlar iyi,temizlik konusunda eh fena değil ,odanızda intertetin ücretli olması çok saçma, kahvaltı iyi,çevre ve hayvan dostu.,
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lieux magnifique et calme entouré de verdure. Bien situé pour promener entre les differents sites touristiques.
Stayed 3 nights in Aug 2023
Verified review

2/10 Terrible

Dogu Can

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Опасно для жизни!!!

В ванной при закрытии двери лопнуло стекло душа и порезало руки жены! Персонал даже не знал как оказать первую медицинскую помощь! Мало того, никто даже не поинтересовался состоянием супруги после того, как мы вернулись из больницы. Поменяли номер только после того, как мы попросили. Вещи из прежнего номера собирали по стеклу сами, никто не предложил помощь и не подумал, что это может быть опасно. Утром пожаловались владельцам отеля, они нагрубили и сказали, что мы сами разбили душ. Отдых испорчен, тк жена не сможет плавать еще 5 дней. Грубость, хамство и безответственность. Если в этом отеле у вас случится похожая история (в новом номере душ тоже нормально не закрывался), пишите жалобу в полицию. Мы пожалели владельцев и не сделали этого, но после утреннего разговора с ними очень жалеем, что не написали. Берегите себя и выбирайте другой отель.
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Mustafa Devrim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sakin ve güzel
Stayed 1 night in Mar 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Müşteri memnuniyetini önemsemiyorlar

Martta kaldık, gece hava soğuktu. Bize verdikleri odada klima arızalıydı ve sıcak üflemiyordu. Resepsiyondaki görevli gelip ayarladı 15dk içinde ısınacağını söyledi. 1 saat oyaladılar bizi. Daha sonra teknik eleman geldi, ayarladı 15 dk içinde ısınacağını söyledi tabi biz o ara buz gibi odada duş aldık ve sürekli odaya eleman girip çıktığı için anahtarla kapıyı kilitlemek zorundaydık. Eleman klima arızasının bizim kartlı anahtarla kapı kilitlememizden kaynaklandığını iddia etti. Odaya sürekli eleman girip çıkarken biz kapıyı kilitlemeyip baska ne yapacaktık? Daha sonra Ufo getirdi, ufo arızalıydı ve kapanıyordu arada. Bize sabaha kadar ufoyla uyumamızı söyledi. Ufoyla uyumanın tehlikeli olduğunu, odayı ısıtmayacağını, yangına sebebiyet vereceğini söyledik. Oda değişikliği istedik. “Tamam oda ayarlamaya gidiyorum” diye gitti teknik eleman ve 30 dk sonra otel bomboş olmasına rağmen bize oda ayarlayamacaklarını söyledi. Biz üç kişilik odada kalıyorduk. Başka oda ayarlayamazlarmış. Böylece bizim 2,5 saatimizi yediler ve buz gibi odada ıslak saçla beklemek zorunda kaldık. 3 saat sonra şansa klima çalıştı yoksa bizi buz gibi odada uyumaya zorlıcaklardı. KAHVALTI verdikleri yer cok soğuktu, montla oturduk ısıtıcı açmamışlardı ve şömineyi de yakmamışlardı. Ertesi gün çıkarken hiçbir yetkili bizimle yasadığımız soruna dair konuşmadı, özür dilemedi. Asla verilen parayı haketmiyor. Bu arada kaldığımız gece bazı yastıklar tüylenmişti battaniyelerde de sararmalar vardı.
Stayed 1 night in Mar 2021