We had some trouble getting in but since we arrived during business hours, we were able to call and someone came over to help. He also brought extra TP as there was only one roll. Bed was firm, housecleaning was perfect, no elevator even though listed in ad, very quiet building, AC isn’t great but cools you off a little - eventually, kitchen has everything you need. Only real suggestion would be pads on the chair feet to make sure to keep the noise down when pulling out chairs on the tile floor, the rest worked for our 3 night stay. Two single beds were in a loft (unit 33) and any adult or tall person would have some trouble with slanted ceiling. Beautiful river view was a nice treat.